The Vaya Health Provider Advisory Council (PAC) advises Vaya on issues important to network providers and facilitates an open exchange of ideas, shared values, goals, and visions. PAC participants bring forward concerns and solutions while promoting collaboration, ethical operations, mutual accountability, and quality services.
The PAC operates pursuant to a set of bylaws and is a self-governing committee. Learn more about the council’s objectives, purpose, core values, and ethical principles in the PAC Code of Ethics.
PAC membership
Elected PAC members reflect a broad cross-section of Vaya network provider types, available services, and disability groups served. Each PAC member agrees to abide by a code of ethics and to act as a fair and impartial representative of all network providers.
In addition to council members, who have voting privileges, all Vaya network providers are welcome and encouraged to attend monthly PAC meetings. For more information, or to receive PAC communications, email ProviderAdvisoryCouncil@vayahealth.com.
PAC meetings
The PAC meets virtually from 10 a.m.-12 p.m. on the third Wednesday of the month. Meetings are open to all Vaya network providers. Announcements and reminders about meetings are shared through the PAC’s mycommittee.com page and in the weekly Provider Communication Bulletin. Documentation is available on MyCommittee.com.
PAC committee meetings
The PAC maintains the following committees that focus on specific areas of practice or opportunities for improvement. To learn how to participate, email ProviderAdvisoryCouncil@vayahealth.com:
- The Systemic Barriers Committee discusses barriers experienced by multiple providers and recommends solutions. Additionally, providers can submit systemic concerns through our PAC Barriers Form. This committee meets from 10 a.m.-12 p.m. on the third Wednesday of the month.
- The Intellectual/Developmental Disability (I/DD) Committee provides a collaborative, supportive space for I/DD service providers to share information, discuss emerging concerns, and strengthen their knowledge and practices. The committee meets from 9–10 a.m. on the third Wednesday of the month.
- The Employer of Record (EOR) Committee shares EOR policies and procedures and gathers feedback for Vaya and the North Carolina Department of Health and Human Services (NCDHHS). Topics include audits, NCDHHS policies, and Community Navigator/Financial Support Services Agency guidance. This committee meets from 6-7:30 p.m. on the second Tuesday of the month.
- The Workforce Committee addresses recruitment and retention in the behavioral health, I/DD, and traumatic brain injury workforce by helping develop talent pipelines, educating the community members and providers on workforce activities and shortages, and supporting the development of Vaya’s regional workforce plan. This committee meets from 1-2 p.m. on the second Tuesday of the month.
- The Physical Health Committee works to successfully integrate physical health providers into both the Vaya network and the PAC. A new committee, it focuses on evaluating provider needs, analyzing available data, and finalizing committee membership, goals, and meeting schedules. This committee will announce a meeting schedule soon.
- The Substance Use Treatment Committee helps strengthen communication and collaboration among substance use disorder treatment providers across the Vaya network. A new committee, it focuses on identifying provider needs, reviewing data and trends impacting services, assessing gaps and barriers, and helping establish priorities and recommendations for system improvement. The committee is also working to finalize membership, define goals, and establish meeting schedules. This committee will announce a meeting schedule soon.