Vaya Provider Central

The work you do providing services is paramount in our community, but not easy. We have designed this site to help support you and provide easy access to the information you need.

Vaya Total Care will launch in 2024

The N.C. Department of Health and Human Services is changing the start date of Behavioral Health & Intellectual/Developmental Disabilities Tailored Plans, including Vaya Total Care.

National Core Indicators Survey

NCDHHS invites a sample of Vaya Health members to take part in the National Core Indicators® (NCI) survey and give feedback about the services they receive. This year’s survey will be conducted between December 2023 and February 2024.

Documents and forms

Looking for a form or document? You can view a list of forms and documents by clicking below or use the search in the upper right of this …

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Coronavirus info.

COVID-19 Provider Information Find provider bulletins, webinars and other related resources on this page. Confirmed cases of respiratory …

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Electronic Visit Verification

Electronic Visit Verification (EVV) is a technology that allows caregivers to gather information about …

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Available 24/7

The people you serve, and their families, can call for help in a crisis or if they need immediate help. Our toll-free Behavioral Health Crisis Line is available 24/7 at 1-800-849-6127. Hearing-impaired? For NC Relay, dial 711.

Tiene una crisis? ¿Necesita ayuda inmediata? Llame al 1-800-849-6127. (Llamada gratuita 24/7)

Whole-person care

We know many things can affect health – from medical conditions or mental health concerns to housing, food and employment needs. Our care managers work with providers of both physical and mental health. Learn more about Vaya Total Care, our approach to whole-person care.

Supported Living:
Making the difference

Through Supported Living, individuals with intellectual or developmental disabilities (IDD) may live in their own homes with only the supports that they choose.

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Coronavirus info.

Safe, stable housing promotes long-term recovery. TCLI allows eligible people with serious mental illness the opportunity to live in the home and community of their choice.

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