Vaya Health

Vaya Health Provider Central

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Update on AlphaMCS Transition
Vaya Health transitioned from a hosted version of AlphaMCS to an in-house version on Monday, April 4, 2022.
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Welcome Cardinal Providers
Welcome to Vaya Health! We are excited to have you join our network.
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Vaya Provider Central
The work you do providing services is paramount in our community, but not easy. We have designed this site to help support you and provide easy access to the information you need. Questions? Call the Provider Help Line at 828-225-2785, ext. 1512, or email provider.info@vayahealth.com.
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Documents and forms

Looking for a form or document? You can view a list of forms and documents by clicking below or use the search in the upper right of this …

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Coronavirus info.

Electronic Visit Verification

Available 24/7

The people you serve, and their families, can call for help in a crisis or if they need immediate help. Our toll-free Access to Care Line is available 24/7 at 1-800-849-6127. Hearing-impaired? For NC Relay, dial 711.

Tiene una crisis? ¿Necesita ayuda inmediata? Llame al 1-800-849-6127. (Llamada gratuita 24/7)

Whole-person care

We know many things can affect health – from medical conditions or mental health concerns to housing, food and employment needs. Our care managers work with providers of both physical and mental health. Learn more about Vaya Total Care, our approach to whole-person care.

Supported Living: Making the difference


Through Supported Living, individuals with intellectual or developmental disabilities (IDD) may live in their own homes with only the supports that they choose.

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Transitions to Community Living

Safe, stable housing promotes long-term recovery. TCLI allows eligible people with serious mental illness the opportunity to live in the home and community of their choice.

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