Vaya Health Provider Portal
The Vaya Health Provider Portal provides secure access to information and tools for our network of providers. In this portal, providers will be able to create and review claims, create and review authorizations, manage users, explore resources, and more.
Need help logging in or creating a new account? Contact your organization’s System Access Administrator (SAA) or review our SAA Job Aid.
For other assistance, call our Provider Support Service Line at 1-866-990-9712 (7 a.m. to 6 p.m., Monday – Saturday).
EviCore Portal: Radiology, Cardiology, Durable Medical Equipment (DME)*, and Specialized Therapies (Occupational, Physical, and Speech Therapy
We partner with EviCore to conduct prior authorization for the above services. For guidance on how to direct prior authorization requests through EviCore’s portal, visit the Solution Resources tab of EviCore’s Vaya Health Provider Resources Page.
*DME providers: To request authorization for a DME item that is not listed in the EviCore Prior Authorization Procedure List, submit the request through the Vaya portal.
By clicking this button, you will leave Provider Central and be directed to EviCore’s portal. If you are asked to complete a registration after following the link, select CareCore National as the default portal to complete your registration.
Non-emergency Medical Transportation (NEMT) Provider Portal
We partner with Modivcare to help arrange routine and non-emergency medical transportation for members of Vaya Total Care. Providers may access Modivcare’s facility portal for manage patient transportation and reservations for their facility.
By clicking this button, you will leave Provider Central and be directed to Modivcare’s portal.
Pharmacy Provider Portal
We partner with Navitus to manage pharmacy benefits for members of Vaya Total Care. Using Navitus’ provider portal, providers will find information and tools for prior authorizations, appeals, and more.
By clicking this button, you will leave Provider Central and be directed to Navitus’ portal.
Vision Provider Portal
We partner with Avēsis to manage routine and medical/surgical eye care benefits for members of Vaya Total Care. Using the Avēsis’ provider portal, providers can verify eligibility of members, manage claims, and access plan administration forms.
By clicking this button, you will leave Provider Central and be directed to Avēsis portal.
Contact Us
Need technical support? Submit an online Provider Service Desk Request Form, email ServiceDesk@vayahealth.com, or call 1-800-893-6246 ext. 1500.