Our Provider Operations Manual provides detailed information and technical assistance to Vaya Health network providers. The manual covers all aspects and requirements of network participation.
All requirements outlined within it are a binding part of every provider contract with Vaya Health. We encourage all providers to read it carefully, as well as ensure all employees and contractors are familiar with the requirements.
Current Version
Vaya Health Provider Operations Manual V.4.1 Effective April 1, 2021
Archive
Vaya Health Provider Operations Manual V.4.0 Effective February 17, 2021
Vaya Health Provider Operations Manual Effective April 1, 2020
Vaya Health Provider Operations Manual Effective October 14, 2019
Vaya Health Provider Operations Manual Effective February 19, 2019
Vaya Health Provider Operations Manual V.2.0 Effective July 1, 2018
Vaya Health Provider Operations Manual V.1.0 Effective July 1, 2017
Smoky Mountain Center Provider Operations Manual V.3.0 Effective November 1, 2014
Smoky Mountain Center Provider Operations Manual V.2.0 Effective September 1, 2013
Smoky Mountain Center Provider Operations Manual V.1.0 Effective July 1, 2012
Western Highlands Network Provider Operations Manual Effective January 3, 2012