Effective Jan. 1, 2025, Vaya Health has updated Authorization Guidelines for Medicaid behavioral health, I/DD, and TBI services. For assistance, call our Provider Support Service Line at 1-866-990-9712.
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Known System Issues Tracker

Our Known System Issues Tracker details Vaya Health system issues that impact providers. Vaya updates the tracker weekly on Fridays.

For more information, or to report a problem related to the tracker, submit the Provider Service Desk Request Form. You can also call 1-800-893-6246, ext. 1500.

Known System Issues Tracker

Need Help?

For information or technical assistance, call Vaya Health’s Provider Support Service Line at
1-866-990-9712
(Monday - Saturday, 7 a.m. to 6 p.m.).