Contact Us
Provider Support Service Line: 1-866-990-9712
Monday-Saturday, 7 a.m.-6 p.m., including holidays
General provider questions and technical assistance
Email: provider.info@vayahealth.com
General provider questions and technical assistance
Pharmacy Service Line: 1-800-540-6083
Monday-Saturday, 7 a.m.-6 p.m., including holidays
Pharmacy and prescriber questions
Business calls: 1-800-893-6246
Monday-Friday, 8:30 a.m.-5 p.m.
Fax: 828-412-4098
Mailing address: 200 Ridgefield Court, Suite 218, Asheville, NC 28806
Non-Emergency Medical Transportation (NEMT) Facility Line: 1-855-397-3606
Monday-Saturday, 7 a.m.-6 p.m.
For providers to help members schedule, change, or cancel a ride with Modivcare
Claims and Reimbursement
Billing, reimbursement, RAs, credit memos, and services codes
Online: Claims Inquiry Form
Phone: 1-800-893-6246, ext. 2455 (behavioral health), ext. 2456 (physical health)
Utilization Management
Prior/retrospective authorizations and service definitions
Phone: 1-800-893-6246, ext. 1513
Email: UM@vayahealth.com
IT Service Desk
Provider Portal and IT technical assistance
Phone: 1-800-893-6246, ext. 1500
Email: ServiceDesk@vayahealth.com
Eligibility and Enrollment
Health plan eligibility, enrollment, and client updates
Phone: 1-800-893-6246, ext. 2355
Email: EandE@vayahealth.com
Member and Recipient Appeals
Service authorization appeals and peer-to-peer discussions
Phone: 1-800-893-6246, ext. 1400
Compliance Concerns
Fraud, waste, abuse, and other compliance issues
Phone: 1-866-916-4255 (24/7)
Email: LegalandCompliance@vayahealth.com
Online: EthicsPoint (allows for anonymous reporting)
Legal Inquiries
Legal documents, subpoenas, public record requests, or other requests related to legal issues
Email: LegalandCompliance@vayahealth.com
Fax: 828-252-9584
Member and Recipient Services Line
General information and member/recipient assistance
Monday-Saturday, 7 a.m.- 6 p.m., including holidays
Phone: 1-800-962-9003 (TTY 711)
Behavioral Health Crisis Line
24/7 crisis assistance for all residents of the Vaya region
Phone: 1-800-849-6127 (TTY 711)