Effective Jan. 1, 2025, Vaya Health has updated Authorization Guidelines for Medicaid behavioral health, I/DD, and TBI services. For assistance, call our Provider Support Service Line at 1-866-990-9712.
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Tailored Plan State-Funded Services

As part of the Behavioral Health and Intellectual/Developmental Disabilities (I/DD) Tailored Plan, Vaya Health manages certain non-Medicaid services for individuals who are uninsured or underinsured and cannot afford care.

Qualifying residents of our region are eligible to receive State-funded services for behavioral health, I/DD, and traumatic brain injury (TBI) needs. These services are funded directly by the state of North Carolina or other public entities, including through federal block grants.

Individuals receiving State-funded services are called Tailored Plan recipients.

Tailored Plan Services for Recipients of State-Funded Services

For qualifying North Carolina residents with no insurance, or not enough insurance:

  • Mental health services
  • Substance use recovery services
  • I/DD services
  • TBI services

For more information:

Need Help?

For information or technical assistance, call Vaya Health’s Provider Support Service Line at
1-866-990-9712
(Monday - Saturday, 7 a.m. to 6 p.m.).