Pharmacy Prior Authorization

If you have questions about Medicaid medication coverage or prior authorization, please call the Pharmacy Service Line at 1-800-540-6083.

Vaya’s delegated Pharmacy Benefit Manager (PBM), Navitus Health Solutions, reviews and makes decisions for medication requests based on medical necessity guidelines and other statutory and regulatory standards. Navitus offers a Pharmacy Provider Portal for pharmacy UM request submission, but requests may also be submitted via phone (1-800-540-6083), fax (1-855-668-8553), or U.S. mail:

Navitus Health Solutions, LLC
Attn: Prior Authorizations
1025 West Navitus Drive
Appleton, WI 54913

Pharmacy UM requests are processed, and prescribers notified of the determinations, within 24 hours after receipt of the request, except for requests for which the review cannot be completed due to insufficient information. In these cases, the PBM sends the request and requests the needed information within 24 hours after receipt of the request. Once the additional information is received, the PBM completes its review within 24 hours after receipt of that information. 

Vaya allows coverage for a 72-hour supply of medication in emergency situations where the medication could not otherwise be dispensed due to a prior authorization requirement. Vaya does not require a pharmacy to dispense this 72-hour supply if the dispensing pharmacist believes that the prescription presents a risk to the member, and if the pharmacist has made good faith efforts to contact the prescriber about it. Vaya covers consecutive 72-hour supplies if the prescriber has not completed the review or if the pharmacist has not been able to contact the prescriber to complete the requested review.