Hospitals are essential providers in the continuum of care. Vaya Health works with hospitals to coordinate member care, ensure successful discharge planning, reduce readmittance rates and help members transition to local, community-based treatment settings.

Hospital coordination of care and discharge planning

Coordination of care and discharge planning begins at the time of the initial assessment and is an integral part of every member’s treatment plan. Please note that:

• Hospitals must schedule treatment and discharge planning meetings for members within 24 hours of admission.
• Hospitals must notify Vaya and the member’s Behavioral Health Clinical Home (BHCH) or other designated community behavioral health provider with at least 24 hours prior notice of the date, time and place of any treatment team or discharge planning meeting regarding a Vaya member, and allow us to participate in the meetings.
• Hospitals must notify Vaya and the member’s BHCH and/or the designated community behavioral health service provider at least 24 hours prior to the intended date and time of any discharge of a member from inpatient care.
• Medicaid members should not be discharged with prescriptions for medication that are not covered by Medicaid.
• Once the discharge date is determined, you must schedule a follow-up appointment by calling Vaya Customer Services at 1-800-849-6127.
• The follow-up appointment must be scheduled to occur within five days of discharge.

Hospital reimbursement

We reimburse contracted hospitals that provide covered, medically necessary inpatient and/or outpatient psychiatric care or medical detoxification/substance use treatment across North Carolina and in neighboring states. We also reimburse providers for covered Medicaid emergency and crisis stabilization services. For more information about covered services, please refer to the Mixed Services Payment Protocol and Medicaid Covered Diagnoses.