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# Vaya Providers

Vaya Health Provider Central

## Sitemaps

- [XML Sitemap](https://providers.vayahealth.com/sitemap.xml): Contains all public & indexable URLs for this website.

## Pages

- [Provider Support & Services](https://providers.vayahealth.com/) - Visit Vaya Health’s Provider Central website for essential resources for service authorization, billing, support, and more.
- [Resources](https://providers.vayahealth.com/resources/) - Find information, resources, and materials to help you care for Vaya Health members and recipients.
- [Vaya Partner Provider Merger Sessions](https://providers.vayahealth.com/resources/merger-sessions/) - August 10, 2026 Slides
- [Provider Touchpoint](https://providers.vayahealth.com/provider-webinars/) - Vaya Health’s biweekly Provider Touchpoint webinar is your source for the latest information on topics that affect Vaya network providers.
- [Provider Manuals](https://providers.vayahealth.com/resources/provider-operations-manual/) - Provider Operations Manual Our Provider Operations Manual gives detailed information and technical assistance to Vaya Health network providers. The manual covers all requirements for network participation. All requirements outlined in the manual are a binding part of every provider contract with Vaya. We encourage all providers to read it carefully and make sure that all
- [Forms](https://providers.vayahealth.com/resources/forms/) - Vaya Health Providers can access the provider forms you need to serve Vaya Health members and recipients.
- [Policies ](https://providers.vayahealth.com/resources/policies/) - Vaya Health makes key policies of interest to network providers available online.
- [Authorization Guidelines](https://providers.vayahealth.com/authorization-information/authorization-guidelines/) - Coupled with applicable federal and state rules, regulations, clinical coverage policies, and other guidance, Vaya Health uses the authorization guidelines in making decisions about requests for authorization. You and your staff must be familiar with them as they apply to the conditions and diagnoses you treat. For services that require authorization, you may not seek
- [Behavioral Health, I/DD, and TBI Network](https://providers.vayahealth.com/behavioral-health/) - Vaya Health maintains a closed network for providers of certain behavioral health, intellectual/developmental disability (I/DD), and traumatic brain injury (TBI) services for the following health plans: Behavioral Health I/DD Tailored Plan Medicaid services/Vaya Total Care Tailored Plan State-funded services NC Medicaid Direct Prepaid Inpatient Health Plan (PIHP) To meet North Carolina Department of Health and
- [Provider Enrollment](https://providers.vayahealth.com/enroll/) - Our provider network is expanding throughout the state. More than 23,000 provider offices and 60,000 clinicians have already joined our network, delivering the full array of services available through NC Medicaid Managed Care. Our statewide network of physical and behavioral health providers ensures members get the care they need, wherever they go in North Carolina.
- [Monitoring and Post-Payment Review](https://providers.vayahealth.com/monitoring-and-post-payment-review/) - Vaya Health maintains a monitoring and performance improvement program to ensure services meet standards, promote safety, and maintain accountability.
- [Contact Us](https://providers.vayahealth.com/contact/) - Contact us today for help with your questions about delivering services to Vaya Health members and recipients.
- [Rate and Checkwrite Schedules](https://providers.vayahealth.com/claims-adjudication-and-payments/rate-and-checkwrite-schedules/) - Learn about and download the different Vaya Health rate and checkwrite schedules to make sure you are keeping up with the latest NC Medicaid fee information.
- [Rate Schedules Archive](https://providers.vayahealth.com/claims-adjudication-and-payments/rate-and-checkwrite-schedules/archive/) - The rate schedules archive provides a quick reference of the prior rate schedules used at Vaya Health that our providers can review.
- [Pharmacy ](https://providers.vayahealth.com/pharmacy/) - As Vaya Health providers you can learn about Medicaid pharmacy benefits and requirements for Vaya Total Care members.
- [Authorization Information](https://providers.vayahealth.com/authorization-information/) - Explore Vaya Health's guide on authorization, ensuring providers know about billing and compliance for optimal care delivery.
- [Provider Quick Reference Guide](https://providers.vayahealth.com/resources/provider-quick-reference-guide/) - Provider Services Name Vaya Health Provider Support Service Line Description Get support for provider questions and technical assistance by phone from 7 a.m. to 6 p.m., Monday-Saturday, including holidays, or email us at any time. Phone Number 1-866-990-9712 Email provider.info@vayahealth.com Provider Portal Description Submit and review authorization requests and claims, manage users, explore resources, and
- [Crisis Services Continuum](https://providers.vayahealth.com/behavioral-health/crisis-services-continuum/) - Learn about how Vaya Health supports a strong continuum of behavioral health crisis services for members and recipients.
- [Provider Portals](https://providers.vayahealth.com/provider-portal/) - The Vaya Health Provider Portal allows you to create and review claims, create authorizations, manager users, and explore resources.
- [Provider Appeals](https://providers.vayahealth.com/provider-appeals/) - Learn how to file provider appeals with Vaya Health. Find steps, timelines, and guidelines for submitting appeals.
- [Provider Operations Manual Archive](https://providers.vayahealth.com/resources/provider-operations-manual/archive/) - Our archive features past versions of Vaya Health’s Provider Operations Manual for provider reference.
- [EPSDT](https://providers.vayahealth.com/authorization-information/epsdt/) - EPSDT is a part of the federal Medicaid law that requires states to pay for regular screenings and certain services for children under age 21.
- [Prior Authorization](https://providers.vayahealth.com/authorization-information/prior-authorization/) - Get information on Vaya Health’s prior authorization processes, submission instructions, and review timeframes.
- [Network Participation](https://providers.vayahealth.com/network-participation/) - Learn about network participation for becoming eligible to receive referrals as a part of the Vaya Health Network Directory.
- [Covered Services](https://providers.vayahealth.com/authorization-information/covered-services/) - Get information about services covered by Vaya Health, including NC Medicaid and State-funded services.
- [Incident Reporting](https://providers.vayahealth.com/incident-reporting/) - Learn how to report incidents as a behavioral health network provider or other provider operating in the Vaya Health region.
- [Peer Review](https://providers.vayahealth.com/authorization-information/peer-review/) - Get information on Vaya Health’s peer review process for service authorization requests.
- [Provider Advisory Council](https://providers.vayahealth.com/provider-advisory-council/) - The Provider Advisory Council (PAC) advises Vaya on issues affecting network providers. Monthly virtual meetings are open to all Vaya network providers.
- [Claims Submission](https://providers.vayahealth.com/claims-submission/) - Get information on submitting claims to Vaya Health as a network or out-of-network provider.
- [Claims Adjudication and Payments](https://providers.vayahealth.com/claims-adjudication-and-payments/) - Get information about Vaya Health claims processing and adjudication, payments, and important contacts.
- [Opioid Program](https://providers.vayahealth.com/behavioral-health/opioid-program/) - Get information about Vaya’s Opioid Misuse Prevention and Treatment Program.
- [Tailored Care Management](https://providers.vayahealth.com/tailored-care-management/) - Get information about Tailored Care Management (TCM), including requirements for providers, training, and billing guidance.
- [Website Privacy Policy](https://providers.vayahealth.com/privacy/) - Get more information about Vaya Heath’s website privacy policies.
- [Transitions to Community Living](https://providers.vayahealth.com/behavioral-health/tcli/) - Learn about Transitions to Community Living, which gives eligible adults with serious mental illness the opportunity to choose where they live and work.
- [Electronic Visit Verification](https://providers.vayahealth.com/monitoring-and-post-payment-review/electronic-visit-verification/) - Learn about Electronic Visit Verification (EVV) requirements, compliance, and resources for Vaya Health providers.
- [TTY/TTD Services](https://providers.vayahealth.com/ttyttd-services/) - Learn about TTY/TTD services, including Relay North Carolina, and how to access them.
- [Hospital Information](https://providers.vayahealth.com/hospital-information/) - Get information for hospitals about network requirements, billing, coordination of care, and discharge planning.
- [Hospital Enrollment](https://providers.vayahealth.com/enroll/hospital-enrollment/) - Send hospital/health system enrollment requests to Vaya Health’s Provider Network Operations Department.
- [Eligibility and Enrollment](https://providers.vayahealth.com/eligibility-enrollment/) - Contact our Eligibility and Enrollment Team for the information you need to serve Vaya Health members and recipients.
- [Relative as Direct Support Employee (RADSE)](https://providers.vayahealth.com/behavioral-health/relative-as-direct-support-employee/) - Learn about Relative as Direct Support Employee (RADSE) and how relatives may provide paid supports to NC Innovations Waiver participants.
- [Personal Care Services](https://providers.vayahealth.com/physical-health-network/personal-care-services/) - Learn how to help eligible Vaya Health Medicaid members access State Plan Personal Care Services to help complete Activities of Daily Living.
- [Provider Summit 2025](https://providers.vayahealth.com/provider-summit/) - Vaya Health’s annual Provider Summit highlights the latest trends and best practices in physical and behavioral health care.
- [Performance and Quality](https://providers.vayahealth.com/performance-and-quality/) - Explore Vaya Health’s performance and quality initiatives, including oversight activities, indicators, and improvement strategies.
- [Pharmacy Prior Authorization](https://providers.vayahealth.com/authorization-information/pharmacy-prior-authorization/) - If you have questions about Medicaid medication coverage or prior authorization, call the Pharmacy Service Line at 1-800-540-6083.
- [Physical Health Network](https://providers.vayahealth.com/physical-health-network/) - Vaya Health maintains an open network of physical health providers delivering care to Vaya Total Care Medicaid members.
- [Fraud, Waste, and Abuse](https://providers.vayahealth.com/fraud-waste-and-abuse/) - Vaya Health is responsible for detecting, preventing, and monitoring against fraud, waste, and abuse of public funds.
- [Peer Bridgers](https://providers.vayahealth.com/hospital-information/peer-bridgers/) - Learn how Peer Bridgers support individuals transitioning from mental health or substance use treatment facilities to community living.
- [Emergency and Disaster](https://providers.vayahealth.com/emergency-and-disaster/) - Vaya Health supports providers through emergencies and disasters, offering resources, updates, and guidance.
- [After-Hours Coverage](https://providers.vayahealth.com/behavioral-health/after-hours-coverage/) - Learn after-hours coverage requirements for behavioral health, I/DD, and TBI providers, including crisis response standards.
- [Clozapine Program](https://providers.vayahealth.com/behavioral-health/clozapine-program/) - Vaya Health supports dedicated clozapine clinics to ensure access to quality treatment for chronic psychotic disorders.
- [Known System Issues Tracker](https://providers.vayahealth.com/known-system-issues-tracker/) - Our Known System Issues Tracker details Vaya Health system issues that impact providers.
- [Provider Communication Bulletins](https://providers.vayahealth.com/bulletins/) - Vaya Health’s Provider Communication Bulletin delivers the information and resources you need to care for Vaya members and recipients.
- [Vaya Total Care (Tailored Plan - Medicaid) ](https://providers.vayahealth.com/benefit-plans/vaya-total-care/) - Vaya Total Care integrates Medicaid physical and behavioral health care, pharmacy benefits, and other services under one plan.
- [NC Medicaid Direct ](https://providers.vayahealth.com/benefit-plans/nc-medicaid-direct/) - Vaya Health manages behavioral health, I/DD, and TBI services through our NC Medicaid Direct Prepaid Inpatient Health Plan.
- [Tailored Plan State-Funded Services](https://providers.vayahealth.com/benefit-plans/tailored-plan-state-funded-services/) - As part of the Behavioral Health and Intellectual/Developmental Disabilities (I/DD) Tailored Plan, Vaya Health manages certain non-Medicaid services for individuals who are uninsured or underinsured and cannot afford care. Qualifying residents of our region are eligible to receive State-funded services for behavioral health, I/DD, and traumatic brain injury (TBI) needs. These services are funded directly
- [Benefit Plans ](https://providers.vayahealth.com/benefit-plans/) - Vaya Health contracts with the North Carolina Department of Health and Human Services to manage benefit plans for Medicaid and State-funded services.
- [About](https://providers.vayahealth.com/about/) - Vaya Health empowers North Carolina providers with solutions in behavioral health and IDD for better care and wellness. Learn more about our community.
- [First Episode Psychosis Program](https://providers.vayahealth.com/behavioral-health/first-episode-psychosis-program/) - Vaya Health’s First Episode Psychosis (FEP) Program provides adolescents and/or young adults access to quality behavioral health treatment.
- [Billing for Emergency Services](https://providers.vayahealth.com/hospital-information/billing-for-emergency-services/) - Vaya Health provides reimbursement for behavioral healthcare emergency and post-stabilization crisis services for our eligible Medicaid members at any time, without regard to prior authorization or whether the provider is contracted with Vaya. We will cover Medicaid inpatient and outpatient "emergency services," delivered by qualified providers, that are needed to evaluate or stabilize an "emergency
- [Provider Grievances](https://providers.vayahealth.com/grievances/) - As a Vaya Health network provider, you have the right to report concerns and file grievances through a distinct provider process. Vaya strictly prohibits discrimination or retaliation against any network provider based on submission of a grievance. A provider grievance is a verbal or written concern expressing dissatisfaction related to NC Medicaid services administered by Vaya
- [Non-Discrimination Policy](https://providers.vayahealth.com/non-discrimination-policy/) - Vaya Health is an Equal Opportunity Employer. Read more about our non-discrimination policy.
- [Sitemap](https://providers.vayahealth.com/sitemap/) - Provider Sitemap Pages Provider Summit 2025 Provider Support & Services Behavioral Health, I/DD, and TBI Network First Episode Psychosis Program Clozapine Program After-Hours Coverage Relative as Direct Support Employee (RADSE) Crisis Services Continuum Opioid Program Transitions to Community Living Known System Issues Tracker About Pharmacy Benefit Plans Tailored Plan State-Funded Services Vaya Total Care (Tailored
- [HTML Email Archive](https://providers.vayahealth.com/bulletins/html-email-archive/) - Access all past Vaya provider communication bulletins to review prior updates for communications relating to the provider network.
- [Sign up for Provider Communication Bulletins](https://providers.vayahealth.com/bulletins/communication-bulletins/) - Subscribe now to the Vaya provider communication bulletins. Stay updated on news, announcements, changes to policies and processes, upcoming trainings, and provider participation opportunities.
- [Prior Authorization Submission](https://providers.vayahealth.com/authorization-billing/pa-submission/) - Learn more about Vaya's provider portal authorization process upddate and authorization guidelines.
- [Claims](https://providers.vayahealth.com/authorization-billing/claims/) - Vaya offers 3 ways for providers, or their authorized third-party clearinghouse, to submit claims: Through the secure Provider Portal Through a secure file transfer protocol (SFTP) site as x12 standard HIPAA-compliance 837I institutional or 837P professional Through electronic data interchange (EDI) files and via paper submission (in limited and prescribed circumstances only) All network and
- [Provider Learning Lab](https://providers.vayahealth.com/learning-lab/) - Welcome to the Vaya Health Provider Learning Lab! We want to make it easy for our providers to do business with us and to continue their professional development. Visit the appropriate section below to explore the Learning Lab further. What are you looking for? You can find what you are looking for in a variety
- [Zixmail](https://providers.vayahealth.com/learning-lab/zixmail/) - Any email communications containing protected health information (PHI) or sensitive information (SI) must be sent to us securely. Vaya Health uses Zixmail to send and receive secure email. New to Zixmail? Receiving a secure email from Vaya Health Sending a secure email to Vaya Health Get started by visiting the Vaya Health Secure Message Center to register

## Communication Bulletins

- [Issue 10](https://providers.vayahealth.com/?bulletins=issue-10-5) - IN THIS ISSUE: Provider Touchpoint | Vaya Partners Merger Updates, Information Sessions | Open Office Hours for Same-day Prior Authorization | 2026 Perceptions of Care Survey | Provider Advisory Council Monthly Meeting and Participation Opportunities | Influenza Vaccine Coverage | Paper Submissions of Dental Prior Approvals Ending | Upcoming Transition to Vaya TCM Training Curriculum
- [Issue 9](https://providers.vayahealth.com/?bulletins=issue-9-5) - IN THIS ISSUE: Provider Touchpoint | Open Office Hours for Same-day Prior Authorization | Better Together: Vaya Partners Merger Updates, Information Sessions | Provider Advisory Council Monthly Meeting and Participation Opportunities | Provider Portal Weekend Maintenance | 2026 Perception of Care Survey | NC Direct Care Worker Wage and Rate Analysis Survey Now Open |
- [Issue 8](https://providers.vayahealth.com/?bulletins=issue-8-5) - IN THIS ISSUE: Open Office Hours for Same-Day Prior Authorization Today
- [Issue 7](https://providers.vayahealth.com/?bulletins=issue-7-5) - IN THIS ISSUE: Provider Touchpoint | Open Office Hours for Same-day Prior Authorization | Better Together: Vaya Partners Merger Updates | Preferred Drug List (PDL) Updates | Provider Contract Signatory Review Submissions Due | 1915(i) Assessment Tool Update | District 9 Juvenile Justice CFT 1 Revised Training | Rural Health Transformation Program Digital Health Survey
- [Issue 6](https://providers.vayahealth.com/?bulletins=issue-6-5) - IN THIS ISSUE: Provider Touchpoint | Provider Portal Claims Questions? Join Open Office Hours | Provider Portal Weekend Maintenance | NC Direct Care Worker Wage and Rate Analysis | State Plan Aims to Improve Access to Services, Supports for People with TBI | Strategic Hiring, Leadership, and Workforce Development in Behavioral Health | NC-H.O.P.E. Virtual
- [Issue 5](https://providers.vayahealth.com/?bulletins=issue-5-5) - IN THIS ISSUE: Provider Touchpoint | Claims, Billing, and Payments Reminder | Recent NC Medicaid Bulletins | Updated ILOS Authorization Guidelines Posted | NC Medicaid Provider Enrollment Webinar | Initial Local Certified Forensic Evaluator Training Application | Person-Centered Thinking Training in Asheville
- [Issue 4](https://providers.vayahealth.com/?bulletins=issue-4-6) - IN THIS ISSUE: Provider Touchpoint | Same-Day Prior Authorization for Select Services Starting Tomorrow | Small Health Care Provider Quality Improvement Program | Updated Behavioral Health, I/DD, and TBI Authorization Guidelines Available | NCTracks July 2026 Trainings | UNC Institute for Best Practices Trainings | Child and Family Team (CFT) 1 Revised Training | PRTF
- [Issue 3](https://providers.vayahealth.com/?bulletins=issue-3-5) - IN THIS ISSUE: Important Changes to RB-BHT and Peer Support Services
- [Issue 2](https://providers.vayahealth.com/?bulletins=issue-2-5) - IN THIS ISSUE: Provider Touchpoint | Letter of Support Guidance | Vaya Holiday Closing | Provider Portal Weekend Maintenance | 1915(i) Assessment Publication | Windmills: The Story Training | SMART Recovery Training for the Latino-Hispanic Community | Steps to Building a Stronger Brain: Brain Health after Injury Webinar | Child and Family Team (CFT) 1
- [Issue 1](https://providers.vayahealth.com/?bulletins=issue-1-4) - IN THIS ISSUE: POSTPONED: Same-Day Decisions for Select Prior Authorization Requests
- [Issue 65](https://providers.vayahealth.com/?bulletins=issue-65-4) - IN THIS ISSUE: Provider Touchpoint | Starting Next Week: Trainings for Same-Day Prior Authorization Requests | Extended Provider Portal Weekend Maintenance | NC Medicaid Pharmacy Updates | Draft Updated Provider Manual Available for Comment | 1915(i) Updates and Reminders | Institute for Best Practices In-person Training
- [Issue 64](https://providers.vayahealth.com/?bulletins=issue-64-4) - IN THIS ISSUE: Provider Touchpoint | Upcoming Security Enhancements to Vaya’s Managed File Transfer Platform | Vaya Holiday Closing | 2026 State of the Workforce Survey Deadline | Addiction Professionals of North Carolina’s Emerging Leaders Institute 2026 Cohort | Tailored Care Management and NC HealthConnex Trainings
- [Issue 63](https://providers.vayahealth.com/?bulletins=issue-63-4) - IN THIS ISSUE: Provider Touchpoint | Provider Contract Signatory Review Submissions Due June 30 | Upcoming Trainings for Same-Day Prior Authorization Requests | Money Follows the Person Transition Coordination Program | Suspension of LTCS Transition to Long-term Residential and Day Supports Service (LTRDS) | NC Innovations Provider Self-Review of Member Record Submission Deadline | 1915(i)
- [Issue 62](https://providers.vayahealth.com/?bulletins=issue-62-5) - IN THIS ISSUE: Tomorrow: 1915(i) Birth Month Alignment and Assessment Training for Providers
- [Issue 61](https://providers.vayahealth.com/?bulletins=issue-61-5) - IN THIS ISSUE: Provider Touchpoint | Same-day Prior Authorization for Select Services Starting July 1 | Provider Advisory Council Monthly Meeting and Participation Opportunities | Provider Portal Weekend Maintenance | Provider Portal Job Aids and Training Videos | Updated Vaya Standard Rate Schedules | 1915(i) Birth Month Alignment and Assessment Trainings | Update for Organizational
- [Issue 60](https://providers.vayahealth.com/?bulletins=issue-60-5) - IN THIS ISSUE: Provider Touchpoint | Reminder and Clarification: Back-up Staffing Reporting Form Enhancements | NC Innovations Waiver Provider Services Updates | Resources for Resilience Continues Helene Recovery Events, CEUs Available | Diabetes Management Training
- [Issue 59](https://providers.vayahealth.com/?bulletins=issue-59-5) - IN THIS ISSUE: Vaya Health and Partners Health Management Announce Merger
- [Issue 58](https://providers.vayahealth.com/?bulletins=issue-58-5) - IN THIS ISSUE: Provider Touchpoint | Closing Soon: Provider Satisfaction Survey | Member Rights and Responsibilities – Annual Notification Reminder | Vaya Holiday Closing | 2026 Employer Demand Workforce Survey | NC AHEC Primary Care Fellowship | Reminder: Upcoming Claims Billing Change for NC Innovations Waiver ATES Providers | Tomorrow: CWCN Virtual Workshop with NADD
- [Issue 57](https://providers.vayahealth.com/?bulletins=issue-57-5) - IN THIS ISSUE: Provider Touchpoint | Quicker Response Times to Prior Authorization Requests | Non-UCR Invoice Submission Deadlines | Recent Changes to Utilization Management Peer-to Peer Process | Provider Satisfaction Survey | Provider Advisory Council Monthly Meeting and Participation Opportunities | Money Follows the Person Transition Coordination Program | Integrated Care Quality Series for Local
- [Issue 56](https://providers.vayahealth.com/?bulletins=issue-56-5) - IN THIS ISSUE: Coming Tomorrow: Vaya Health Learning Summit 2026
- [Issue 55](https://providers.vayahealth.com/?bulletins=issue-55-5) - IN THIS ISSUE: Provider Touchpoint | Coming Next Week: Learning Summit 2026 | Provider Satisfaction Survey | Provider Portal Weekend Maintenance | Important Information for 1915(i) Providers | NCTracks May Trainings | CWCN Virtual Workshop with NADD and Vaya | 2026 Summer Medical Interpreter Series
- [Issue 54](https://providers.vayahealth.com/?bulletins=issue-54-5) - IN THIS ISSUE: Deadline Extended: Vaya Health Provider Award Nominations
- [Issue 53](https://providers.vayahealth.com/?bulletins=issue-53-5) - IN THIS ISSUE: Provider Touchpoint | Learning Summit 2026: Early Registration Ends May 6 | Update: Pharmacy Benefit Administrator | Provider Satisfaction Survey | Due Today: Provider Contract Signatory Review | Telehealth Infrastructure Grant Wave 5: RFA Due May 15, 2026 | Reminder: DME Claims Submission Guidance | 2026 State of the Workforce Survey Is
- [Issue 52](https://providers.vayahealth.com/?bulletins=issue-52-5) - IN THIS ISSUE: Provider Touchpoint | Learning Summit 2026: Registration Now Open | Provider Satisfaction Survey | Provider Contract Signatory Review | Free Integrated Behavioral and Physical Health Care Consultation | NC Innovations Waiver Providers: National Accreditation Updates | Update: S.L. 2025-37 Expanding Qualified Professional Status | Child and Family Team 1 Revised Training |
- [Issue 51](https://providers.vayahealth.com/?bulletins=issue-51-5) - IN THIS ISSUE: Provider Touchpoint | Provider Satisfaction Survey | Learning Summit 2026: Speaker Spotlight and Scholarship Application | Vaya Health Provider Award Nominations | Money Follows the Person Transition Coordination Program | Billing Guidance for Skilled Nursing Facility Providers | Heart Health Training | Save the Date: Children with Complex Needs Virtual Workshop with
- [Issue 50](https://providers.vayahealth.com/?bulletins=issue-50-5) - IN THIS ISSUE: Provider Touchpoint | Learning Summit 2026: Speaker Spotlight and Scholarship Application | Provider Advisory Council Monthly Meeting and Participation Opportunities | Provider Portal Weekend Maintenance | 1915(i) Assessments Guidance | Reminder: Upcoming Claims Billing Change for NC Innovations Waiver ATES Providers | Residential Roundtable
- [Issue 49](https://providers.vayahealth.com/?bulletins=issue-49-5) - IN THIS ISSUE: Provider Touchpoint | Provider Contract Signatory Review | Upcoming Change to Prior Authorization Submission Methods | Value-Based Payment Update: AMH Standardized Performance Incentive Program | Pharmacy Benefit Administrator Provider Webinars and Contact Information | Learning Summit 2026: Speaker Spotlight and Scholarship Application | Vaya Holiday Closing | Provider Portal Weekend Maintenance |
- [Issue 48](https://providers.vayahealth.com/?bulletins=issue-48-5) - IN THIS ISSUE: Provider Touchpoint and Feedback Survey | EVV Compliance, Provider Resources, and Provider Office Hours | Vaya Learning Summit 2026 | Back-up Staffing Reporting Form Enhancements | Resources for Resilience Continues Helene Recovery Events, CEUs Available | Tomorrow: HCBS Provider Attestation Training | Windmills: TBI Awareness Training | LTSS Provider Enrollment and Taxonomy
- [Issue 47](https://providers.vayahealth.com/?bulletins=issue-47-5) - IN THIS ISSUE: Provider Touchpoint | Provider Touchpoint Feedback Survey | Upcoming Changes to CrushFTP Password Standards and Login Security | Tobacco-free Campus Policy Requirements Postponed Indefinitely | Provider Quick Reference Guide | Vaya Learning Summit 2026 | Money Follows the Person Transition Coordination Program | Peer Centered FIRST Application | United Health Foundation Health
- [Issue 46](https://providers.vayahealth.com/?bulletins=issue-46-5) - IN THIS ISSUE: Provider Touchpoint | NC Medicaid Bulletin: NCTracks and Risks of Not Accurately Reporting on Your Provider Record | Provider Advisory Council Monthly Meeting and Participation Opportunities | Rural Hospital Flexibility Grant Program | NC Child Welfare Trauma informed Assessments RFA: Deadline Extended | From Numbers to Knowledge: Introducing the TBI Dashboard |
- [Issue 45](https://providers.vayahealth.com/?bulletins=issue-45-5) - IN THIS ISSUE: NC IRIS Website Downtime | Correction: NC Innovations Provider Quarterly Self-Review of Member Record Submission Deadline
- [Issue 44](https://providers.vayahealth.com/?bulletins=issue-44-5) - IN THIS ISSUE: Provider Touchpoint | The Learning Summit 2026 | New Pharmacy Benefit Administrator Services for NC Medicaid Direct | Updated Provider Operations Manual Available | Provider Portal Weekend Maintenance | PRTF Review Trends and Patterns | NC Innovations Provider Quarterly Self-Review of Member Record Submissions Deadline | Attention: Innovations Waiver ATES Providers |
- [Issue 43](https://providers.vayahealth.com/?bulletins=issue-43-5) - IN THIS ISSUE: Provider Touchpoint | Scheduled Downtime for Vaya’s Managed File Transfer Platform | PRTF Overview Training | Mental Health First Aid – Adult: Training in Asheville | Resource Parent Curriculum Workshop | Trauma-focused CBT Training Opportunities
- [Issue 42](https://providers.vayahealth.com/?bulletins=issue-42-5) - IN THIS ISSUE: Provider Touchpoint | Updated Medicaid Standard Rate Schedules Available | Provider Portal Authorization Entry Update | Save the Date: The Summit 2026 | Provider Advisory Council Participation Opportunities | Provider Training Update: Vaya Learn Portal | Money Follows the Person Transition Coordination Program | NCDHHS Shares Measles Update, Provider Guidance | Resources
- [Issue 41](https://providers.vayahealth.com/?bulletins=issue-41-5) - IN THIS ISSUE: Provider Touchpoint | Non-UCR Invoice Template Update | New Accreditation Verification for Non-Endorsed Services | EVV Reminders | Provider Advisory Council Monthly Meeting | CPT® Category II Codes: Improving Quality Reporting and Reducing Administrative Burden Overview | Helping You Heal Referrals: First Episode Psychosis-ACT | Are You CCBHCReady? Preparing for the 2026
- [Issue 40](https://providers.vayahealth.com/?bulletins=issue-40-5) - IN THIS ISSUE: Provider Touchpoint | Upcoming Changes to Vaya’s Managed File Transfer Platform | Draft Updated Provider Manual Available for Comment | National Heart Month: WLOS Spotlight Carolina | Provider Portal Weekend Maintenance | Inclement Weather and Non-Emergency Medical Transportation | State Designated Rural Health Centers Support Grant | WNC Thrive: After-school Rock Climbing
- [Issue 39](https://providers.vayahealth.com/?bulletins=issue-39-5) - IN THIS ISSUE: Provider Touchpoint | CPT Code Update 2026 Correction | Provider Portal Weekend Maintenance | Measles Update and MMR Vaccine Q&A | NCDHHS Apprenticeship Initiative | The Role of Peer Support Within ACT Services | Local Certified Forensic Evaluator Training | Stewards of Children Training
- [Issue 38](https://providers.vayahealth.com/?bulletins=issue-38-5) - IN THIS ISSUE: Provider Touchpoint | Winter Storm Preparation: Guidance and Resources | MFP Transition Coordination Program | Local Certified Forensic Evaluator Training
- [Issue 37](https://providers.vayahealth.com/?bulletins=issue-37-5) - IN THIS ISSUE: Provider Touchpoint | Provider Advisory Council Monthly Meeting | Vaya Holiday Closing | GLP-1 Weight Loss Medication Update | 1915(i) Respite and Individual and Transitional Support Clarification | NCDHHS Apprenticeship Initiative | Human Resources Training Series | NC Innovations Waiver and Waitlist Training | Question, Persuade, Refer: Suicide Prevention Training | Child
- [Issue 36](https://providers.vayahealth.com/?bulletins=issue-36-5) - IN THIS ISSUE: Update to NC Medicaid Rate Reductions Reversal: Important Dates
- [Issue 35](https://providers.vayahealth.com/?bulletins=issue-35-5) - IN THIS ISSUE: NC Medicaid Rate Reductions Reversal: Important Dates
- [Issue 34](https://providers.vayahealth.com/?bulletins=issue-34-5) - IN THIS ISSUE: Provider Touchpoint | Substance Use Waiver Services Effective Jan. 1, 2026 | Opioid Treatment Program Billing
- [Issue 33](https://providers.vayahealth.com/?bulletins=issue-33-5) - IN THIS ISSUE: Provider Touchpoint | Vaya Holiday Closing | Provider Portal Weekend Maintenance | Required Update for All HCBS Provider Contact Information | Behavioral Health National Accreditation Requirements | Licensed Workforce Loan Repayment Program | Advanced Integrated Care: Free CEUs, National Council for Mental Wellbeing Events
- [Issue 32](https://providers.vayahealth.com/?bulletins=issue-32-5) - IN THIS ISSUE: NC Medicaid Rate Reductions Reversal Update
- [Issue 31](https://providers.vayahealth.com/?bulletins=issue-31-5) - IN THIS ISSUE: Provider Touchpoint | Vaya Holiday Closings | 3RNET Recruitment and Retention Assistance | Heart Health: Free Virtual Training
- [Issue 30](https://providers.vayahealth.com/?bulletins=issue-30-5) - IN THIS ISSUE: Provider Touchpoint | NC Medicaid Rate Reductions Reversed | Determining if Members Have Enrolled in the Children and Families Specialty Plan (CFSP) | WNC Healthcare Workforce Forum | Provider Portal Weekend Maintenance | Project Spark Expands Employment Support for People with I/DD | RFP: Reimagining Health and Public Safety Overdose Initiatives (RHAPSODI)
- [Issue 29](https://providers.vayahealth.com/?bulletins=issue-29-5) - IN THIS ISSUE: Provider Touchpoint | Requests to Move for Children and Families Specialty Plan Members | Provider Portal Weekend Maintenance | Licensed Workforce Loan Repayment Program | NC Innovations Provider Quarterly Self-Review of Member Record Submission Deadline | Prepared to Protect: Emergency Response Planning for Medical and Behavioral Health Providers
- [Issue 28](https://providers.vayahealth.com/?bulletins=issue-28-5) - IN THIS ISSUE: Provider Touchpoint | Thanksgiving Holiday Closing | DME Claims Submission Guidance | Supports Intensity Scale® (SIS) Assessment Training | Prepared to Protect: Emergency Response Planning for Medical and Behavioral Health Providers
- [Issue 27](https://providers.vayahealth.com/?bulletins=issue-27-5) - IN THIS ISSUE: Provider Touchpoint | NCDHHS Seeking Input on State-funded SUD Service Definitions | Guidance on Accrued Funds under the NC Innovations Waiver IFDS Model | Peer Support Specialist Program Funding Opportunity | SIS® Assessment Training | Prepared to Protect: Emergency Response Planning for Medical and Behavioral Health Providers | Qualified Professional Initiative and
- [Issue 26](https://providers.vayahealth.com/?bulletins=issue-26-5) - IN THIS ISSUE: Provider Touchpoint | Sending PHI to Vaya: Important Reminders | Provider Advisory Council November Meeting | Updates to NC Medicaid Coverage for Wegovy, Zepbound | Forensic Assertive Community Treatment Offered in Buncombe County | Quarterly Substance Use Roundtable Meeting
- [Issue 25](https://providers.vayahealth.com/?bulletins=issue-25-5) - IN THIS ISSUE: Provider Touchpoint | Veterans Day Closing | SNAP Benefits and the Federal Government Shutdown | Provider Portal Weekend Maintenance | Community Health Grants TA Webinars | Rates for RB-BHT Services | Timely Incident Report Submissions | Comprehensive Clinical Assessment Requirements | Stewards of Children Training (North Wilkesboro)
- [Issue 24](https://providers.vayahealth.com/?bulletins=issue-24-5) - IN THIS ISSUE: Provider Touchpoint Rescheduling Notice
- [Issue 23](https://providers.vayahealth.com/?bulletins=issue-23-5) - IN THIS ISSUE: Provider Touchpoint | NC Medicaid Rate Reductions | Enhanced Rate Request Changes Update | Provider Portal Weekend Maintenance | DME Authorization Information | Vaya Network Need: Substance Use Disorder Services | Change in Authorizations for Innovations Waiver CLS | Cognitive Therapy for Treatment of Psychosis
- [Issue 22](https://providers.vayahealth.com/?bulletins=issue-22-5) - IN THIS ISSUE: Provider Touchpoint | Updated Checkwrite Schedule | Provider Portal Weekend Maintenance | Open Office Hours for EVV Home Health Implementation | Nurse Initiative Loan Repayment Program | SFY 2026-27 Community Health Grants | Reminder: Process for Substance Use Services Licensure Waiver Letters of Support | Coming Soon: NCI Survey | NCDHHS, CHESS
- [Issue 21](https://providers.vayahealth.com/?bulletins=issue-21-5) - IN THIS ISSUE: Provider Touchpoint | Children and Families Specialty Plan Launch Flexibilities | Reminder: Hospital at Home Program Ended Sept. 30 | EVV Home Health Claims Submission: Dates of Service Prior to Oct. 1 | Open Office Hours for EVV Home Health Implementation | Community Navigator Self-Assessment Coming Soon | Quit For Life Webinar
- [Issue 20](https://providers.vayahealth.com/?bulletins=issue-20-4) - IN THIS ISSUE: Provider Touchpoint | Enhanced Rate Request Changes | Provider Advisory Council October Meeting | Provider Portal Weekend Maintenance | Managed Care EVV Home Health Implementation: Open Office Hours | J-1 Visa Physician Recruitment | NC Innovations Waiver Budgets and New Rates | Updated 1915(i) Assessment Reminder | Residential Roundtable | Virtual Office
- [Issue 19](https://providers.vayahealth.com/?bulletins=issue-19-5) - IN THIS ISSUE: Provider Touchpoint | Updated Provider Operations Manual Available | Provider Advisory Council October Meeting | Provider Portal Weekend Maintenance | Managed Care EVV Home Health Implementation: Open Office Hours | Updated NC CORE Milestones | Updated Process for Substance Use Services Licensure Waiver Letters of Support | Rural Health Transformation Program Virtual
- [Issue 18](https://providers.vayahealth.com/?bulletins=issue-18-5) - IN THIS ISSUE: Vaya Health Rate Schedules Effective Oct. 1, 2025
- [Issue 17](https://providers.vayahealth.com/?bulletins=issue-17-5) - IN THIS ISSUE: Temporary NC Medicaid Pharmacy Flexibilities Due to Severe Weather
- [Issue 16](https://providers.vayahealth.com/?bulletins=issue-16-5) - IN THIS ISSUE: URGENT: NC Medicaid Rate Cuts Update
- [Issue 15](https://providers.vayahealth.com/?bulletins=issue-15-5) - IN THIS ISSUE: Provider Touchpoint | Hurricane Helene Anniversary Resources and Events | DHSR Complaint Submission Changes | Provider Portal Weekend Maintenance | Xifaxan (Rifaximin) No Longer Covered by NC Medicaid | EVV Billing Code Crosswalk Update and Managed Care EVV Home Health Implementation | Medicaid Substance Use Waiver Services Updates and Licensure Waiver Process
- [Issue 14](https://providers.vayahealth.com/?bulletins=issue-14-5) - IN THIS ISSUE: Provider Touchpoint | New Provider Portal Feature: Member Attestation | Standing Orders to Increase Access to COVID-19 Vaccines | Updates to Unlicensed AFL Home Review Process | Virtual Office Hours for Behavioral Health CCP Updates
- [Issue 13](https://providers.vayahealth.com/?bulletins=issue-13-5) - IN THIS ISSUE: Provider Touchpoint | Hurricane Helene Recovery: New App to Find WNC Resources | NC Medicaid Coverage Change for GLP-1 Weight Management Medications | Inclusion Works Strategic Plan | NC Innovations Provider Quarterly Self-Review of Member Record Submission Deadline | National Suicide Prevention Week | Permanent Supportive Housing Training | Health Education and
- [Issue 12](https://providers.vayahealth.com/?bulletins=issue-12-4) - IN THIS ISSUE: Provider Touchpoint | Applications for NCDHHS Credentialing Committee Peer Reviewers | Coming Monday: National 988 Day | Provider Portal Weekend Maintenance | Reminder: Managed Care EVV Home Health Implementation | Supported Living: Clarification of Requirements for NC Innovations Waiver Service Providers | Consumer Perceptions of Care Survey Shoutout | ASAM Criteria Training:
- [Issue 11](https://providers.vayahealth.com/?bulletins=issue-11-4) - IN THIS ISSUE: Provider Touchpoint | Vaya Holiday Closing | Join the Statewide Learning Collaborative on Person-Centered Care Planning | Disability Benefits 101 for Behavioral Health Network Providers | Advancing Child and Youth Behavioral Health with Measurement-Based Care
- [Issue 10](https://providers.vayahealth.com/?bulletins=issue-10-4) - IN THIS ISSUE: Provider Touchpoint | Update: Claims Taxonomy Guidance and Timely Filing Exception | Preferred Drug List Changes | Hurricane Erin: Pharmacy Emergency Preparedness Protocol | Collaborative Care Management Capacity-Building Funding Available
- [Issue 9](https://providers.vayahealth.com/?bulletins=issue-9-4) - IN THIS ISSUE: Provider Touchpoint | New Telehealth Therapy Option for Justice-Impacted Youth | Certified Peer Support Specialist Curriculum
- [Issue 8](https://providers.vayahealth.com/?bulletins=issue-8-4) - IN THIS ISSUE: Provider Touchpoint | Provider Portal Update: Restricted Services on Authorization Requests by Provider Contract | Vaya’s Provider Directory—Updating Your Data | Provider Portal Weekend Maintenance | Reminder: Managed Care EVV Home Health Implementation | Updated Record Management and Documentation Manual Available | Updated 1915(i) Assessment Tool | RFI Opportunity: I/DD Services for
- [Issue 7](https://providers.vayahealth.com/?bulletins=issue-7-4) - IN THIS ISSUE: Provider Touchpoint | Draft Provider Operations Manual Available for Review | Provider Portal Weekend Maintenance | LPA Coordination of Benefits Change | ‘Strong Minds, Strong Communities’ RFA | NC Medicaid Stakeholder Engagement: Substance Use Disorder CCPs | The Arc to Host Asheville Listening Session | Virtual Person-Centered Thinking Training
- [Issue 6](https://providers.vayahealth.com/?bulletins=issue-6-4) - IN THIS ISSUE: Provider Touchpoint | Utilization Management Resources | Reminder: TCM Services and Referral Options | NCDHHS Telehealth Infrastructure Grant Program | Initial Local Certified Forensic Evaluator Training
- [Issue 5](https://providers.vayahealth.com/?bulletins=issue-5-4) - IN THIS ISSUE: Provider Touchpoint | NC Medicaid 2024 Survey Reports | Managed Care EVV Home Health Implementation Reminder | Quarterly Provider Incident Report (Form QM-11) Waiver | ILOS Update | Building Health Equity Training Now Available | Governor’s Institute Podcast Features State Opioid Expert
- [Issue 3](https://providers.vayahealth.com/?bulletins=issue-3-4) - IN THIS ISSUE: Provider Touchpoint | Provider Portal Weekend Maintenance | New Peer Support Policies Go Live | I/DD Community Living Success Stories Request | Residential Roundtable | Person-Centered Thinking Training | Help the NCCDD Recognize Disability Advocacy Leaders
- [Issue 4](https://providers.vayahealth.com/?bulletins=issue-4-5) - IN THIS ISSUE: Provider Touchpoint Recording Available
- [Issue 2](https://providers.vayahealth.com/?bulletins=issue-2-4) - IN THIS ISSUE: Annual NC-TOPPS Access Control Review and User Audit Attestation Due July 11
- [Issue 1](https://providers.vayahealth.com/?bulletins=issue-1-3) - IN THIS ISSUE: Provider Touchpoint | Vaya Holiday Closing | Provider Portal Weekend Maintenance | IRIS and Incident Reporting Updates | TCM Services and Referral Options | Clarification on Referrals for Housing Supports Through TCM | Child and Family Team (CFT) 1 Revised Training
- [Issue 77](https://providers.vayahealth.com/?bulletins=issue-77-2) - IN THIS ISSUE: Provider Touchpoint | Provider Portal Updates | PCS Authorizations | Standard Rate Schedule Updates for Behavioral Health, I/DD, and TBI Services | TCL Clinical Quality Follow-Up Reviews, Trends, and Patterns | Mental Health First Aid – Adult
- [Issue 76](https://providers.vayahealth.com/?bulletins=issue-76-2) - IN THIS ISSUE: Provider Touchpoint | Vaya Holiday Closing
- [Issue 75](https://providers.vayahealth.com/?bulletins=issue-75-2) - IN THIS ISSUE: Provider Touchpoint Canceled | Provider Summit Recording Available | Preferred Drug List Updates | Member Care Plan Letter Enhancements | Innovations Waiver Flexibilities Ending July 1 | NC Suicide Prevention Action Plan Posted for Public Comment
- [Issue 74](https://providers.vayahealth.com/?bulletins=issue-74-3) - IN THIS ISSUE: Join Today's Provider Summit: Updated Link
- [Issue 73](https://providers.vayahealth.com/?bulletins=issue-73-2) - IN THIS ISSUE: Provider Touchpoint | Healthy Opportunities Pilot Services Ending July 1, 2025 | Tobacco-Free Policy Delayed | Provider Portal Downtime This Weekend | NC Innovations Provider Self-Review of Member Record Submission Deadline | Community Navigator Summer Training Series | Advancing Whole-Person Health Care for All Through North Carolina’s State Transformation Collaborative
- [Issue 72](https://providers.vayahealth.com/?bulletins=issue-72-2) - IN THIS ISSUE: Coming Thursday: Provider Summit | NC Disability Benefits 101 Virtual Training for Providers
- [Issue 71](https://providers.vayahealth.com/?bulletins=issue-71-2) - IN THIS ISSUE: Provider Touchpoint | Coming Next Week: Provider Summit | 2025 Provider Satisfaction Survey | Year-End Due Dates for Non-UCR Expenditures | Guidance for RB-BHT, Specialized Consultation Services | Network Opportunity for Psychologists, LPAs | Vaya Cohort PCIT Training: Notification of Interest Due Tomorrow | Disaster Preparedness for Members with Chronic Conditions
- [Issue 70](https://providers.vayahealth.com/?bulletins=issue-70-2) - IN THIS ISSUE: Provider Touchpoint | Vaya Holiday Closing | Coming in June: Provider Summit | 2025 Provider Satisfaction Survey | ILOS Update: FCT Code Changes | WNC Resiliency Supports | Applied Suicide Intervention Skills Training (ASIST)
- [Issue 69](https://providers.vayahealth.com/?bulletins=issue-69-3) - IN THIS ISSUE: Provider Touchpoint | Provider Summit: Award Nomination Deadline Friday | 2025 Provider Satisfaction Survey | Capacity-Building, Collaboration and Innovation Grant Opportunities | Updated Record Management and Documentation Manual Available | CFT Training: A Cross-System Training from the Family’s Perspective | Emerging Substances, Harm Reduction, and Patient-Centered Care: A Webinar Series
- [Issue 68](https://providers.vayahealth.com/?bulletins=issue-68-2) - IN THIS ISSUE: Provider Touchpoint | Provider Summit Agenda Available | Submission and Reimbursement of Non-UCR Invoices | 2025 Provider Satisfaction Survey | Primary Care Physicians Initiative: Loan Repayment Program | CFT Training: A Cross-System Training from the Family’s Perspective
- [Issue 67](https://providers.vayahealth.com/?bulletins=issue-67-2) - IN THIS ISSUE: Now Available: 2025 Provider Satisfaction Survey
- [Issue 66](https://providers.vayahealth.com/?bulletins=issue-66-2) - IN THIS ISSUE: Provider Portal Downtime This Weekend
- [Issue 65](https://providers.vayahealth.com/?bulletins=issue-65-3) - IN THIS ISSUE: Provider Touchpoint Town Hall | Vaya Provider Summit: Seeking Award Nominations | Provider Portal Authorization Section Downtime This Weekend | NCDHHSExpands Investment in DSP Workforce – Round Two | New Bilingual Resources on the NC Innovations Waiver | Mental Health First Aid | CHW Integration: Strategies for Impact and Sustainability | ECHO
- [Issue 64](https://providers.vayahealth.com/?bulletins=issue-64-3) - IN THIS ISSUE: Provider Touchpoint Webinar | Save the Date: Vaya Provider Summit | Authorization or Claims Questions? Join Open Office Hours with Vaya and EviCore | ShortProvider Surveys | Provider Portal Downtime This Weekend | Upcoming CrushFTP Downtime | Children with Complex Needs Trainings | Applied Suicide Intervention Skills Training (ASIST)
- [Issue 63](https://providers.vayahealth.com/?bulletins=issue-63-3) - IN THIS ISSUE: Provider Touchpoint Webinar | Vaya Holiday Closing | Save the Date: Vaya Provider Summit 2025 | Authorization or Claims Questions? Join Open Office Hours with Vaya and EviCore
- [Issue 62](https://providers.vayahealth.com/?bulletins=issue-62-4) - IN THIS ISSUE: Provider Touchpoint Webinar | Authorization or Claims Questions? Join Open Office Hours with Vaya and EviCore | Provider Advisory Council Monthly Meeting | EviCore: Authorization Request Guidance | Survey: Home Health Provider Billing | New 1915(i) Resources Available | The Arc of Buncombe County Spring Fling
- [Issue 61](https://providers.vayahealth.com/?bulletins=issue-61-4) - IN THIS ISSUE: Provider Touchpoint Webinar | Authorization or Claims Questions? Join Open Office Hours with Vaya and EviCore | Reminders: Provider Portal Systems AccessAdministrators and Third-Party Billing | Provider Portal Weekend Maintenance | NC Medicaid Updates | Primary Care Physicians Initiative: Loan Repayment Program | Nurse Corps Scholarship Program | Upcoming Children with Complex
- [Issue 60](https://providers.vayahealth.com/?bulletins=issue-60-4) - IN THIS ISSUE: Provider Touchpoint Webinar | Authorization or Claims Questions? Join Open Office Hours | Value-Based Incentive for Tobacco Cessation Assessments | Reminders: Provider Portal Systems Access Administrators and User Profiles | Update: Billing Procedure for Adult Care Home PCS Claims | Collaborative Care Management Capacity Building Funds | Side by Side Celebrates Autism
- [Issue 58](https://providers.vayahealth.com/?bulletins=issue-58-4) - IN THIS ISSUE: Provider Touchpoint Webinar | Authorization or Claims Questions? Join Open Office Hours | Reminders: Provider Portal Systems Access Administrators and User Profiles | Updated Provider Operations Manual | Short Provider Surveys to Launch This Spring | Analenisgi Inpatient Behavioral Health Unit Accepting Referrals | Updates to ILOS Definitions | Guidance on CPR
- [Issue 57](https://providers.vayahealth.com/?bulletins=issue-57-4) - IN THIS ISSUE: Provider Touchpoint Webinar | Authorization Questions? Join Open Office Hours | How to Verify a Member’s Medicaid Plan | ROI Needed to Exchange Part 2 Substance Use Information with Providers | Shared Decision-Making Tools | PAC Monthly Meeting | Residential Treatment Services: Specialty Care Program Pilots Capacity Assessment Survey | IPS-SE Code
- [Issue 56](https://providers.vayahealth.com/?bulletins=issue-56-4) - IN THIS ISSUE: Provider Touchpoint Webinar | Authorization Questions? Join Open Office Hours | Updated Service Desk Form for Claims Inquiries | Provider Portal Weekend Maintenance | Vaya Network Participation | Physical Health Service Codes Requiring Prior Authorization | IFDS Employer Handbook Revised for 2025 | NC Innovations Provider Self Review of Member Record Submission
- [Issue 59](https://providers.vayahealth.com/?bulletins=issue-59-4) - IN THIS ISSUE: Provider Touchpoint Webinar Recordings
- [Issue 55](https://providers.vayahealth.com/?bulletins=issue-55-4) - IN THIS ISSUE: Provider Touchpoint Webinars | Expiration of Hurricane Helene Authorization Flexibilities | Billing Procedure Update for Adult Care Home PCS Claims | Temple University Free Webinars | NC Child Treatment Program: Apply for the Trauma-Focused CBT Cohort 33 | Henderson County Behavioral Health Conference
- [Issue 54](https://providers.vayahealth.com/?bulletins=issue-54-4) - IN THIS ISSUE: Provider Touchpoint Webinars | Updated: Retainer Payments for HCBS Providers Impacted by Hurricane Helene | Expiration of Authorization Flexibilities | Authorization Questions? Join Open Office Hours | Tobacco-Free Policy Reminder | Vaya Member Mondays | Reminder: DME Authorization Requests | Value-Based Incentive for Tobacco Assessments | Nicotine Replacement Therapy for Uninsured Individuals
- [Issue 53](https://providers.vayahealth.com/?bulletins=issue-53-4) - IN THIS ISSUE: Provider Touchpoint Webinars | Reminder: Expiration of Authorization Flexibilities | Authorization Questions? Join Open Office Hours | Provider Portal Weekend Maintenance | Draft Updated Provider Manual Available for Comment | PAC Monthly Meeting | TCM Providers Performance Review | Vaya Total Care Perks: New Benefit for Eligible Members | Pharmacy Claims: 340B
- [Issue 52](https://providers.vayahealth.com/?bulletins=issue-52-4) - IN THIS ISSUE: Provider Touchpoint Webinars | Tailored Plan Launch Authorization Flexibilities Ended Jan. 31 | Authorization Questions? Join Open Office Hours | NC Innovations Waiver DCW Expense Reporting Form | Music Therapy: Crisis Response for Vulnerable Populations | Vaya Provider Portal Trainings
- [Issue 51](https://providers.vayahealth.com/?bulletins=issue-51-4) - IN THIS ISSUE: Provider Touchpoint Webinars | Tailored Plan Launch Authorization Flexibilities Ending | Authorization Questions? Join Open Office Hours | Federal Grant Pause Rescinded | Vaya Total Care Perks: New Benefit for Eligible Members | Behavioral Health CCP Updates | Substance Use CCPs Posted for Public Comment | NC CTP Child-Parent Psychotherapy Training Opportunity
- [Issue 50](https://providers.vayahealth.com/?bulletins=issue-50-4) - IN THIS ISSUE: IRIS Scheduled Downtime Monday
- [Issue 49](https://providers.vayahealth.com/?bulletins=issue-49-4) - IN THIS ISSUE: Provider Touchpoint Webinars | Reminder: End Dates for Hurricane Helene andTailored Plan Authorization Flexibilities | End Date for Hurricane Stabilization Payment Requests | Process for Submission of Supplemental Claims Information | NC Medicaid Health Disparities Report | COVID-19 Mitigation Funding | Non-Law Enforcement Transportation Program RFP | NC Suicide Prevention Action Plan
- [Issue 48](https://providers.vayahealth.com/?bulletins=issue-48-4) - IN THIS ISSUE: Tuesday: Mental Health Parity Kickoff | Vaya Holiday Closing
- [Issue 45](https://providers.vayahealth.com/?bulletins=issue-45-4) - IN THIS ISSUE: Provider Portal Currently Unavailable
- [Issue 47](https://providers.vayahealth.com/?bulletins=issue-47-4) - IN THIS ISSUE: Provider Touchpoint Webinars | Provider Portal Weekend Maintenance | Reminder: End Dates for Hurricane Helene and Tailored Plan Authorization Flexibilities | COVID-19 Mitigation Funding | Statewide Crisis Services Webpage Launches | Vaya Provider Portal Trainings | Initial Local Certified Forensic Evaluator (LCFE) Training Course Application | TCM Annual Refresher Online Training Year
- [Issue 46](https://providers.vayahealth.com/?bulletins=issue-46-4) - IN THIS ISSUE: Provider Portal Available
- [Issue 44](https://providers.vayahealth.com/?bulletins=issue-44-4) - IN THIS ISSUE: Provider Touchpoint Webinars | Collaborative Care Management Capacity-Building Fund Webinar | UNC Health Pardee to Establish Inpatient Adolescent Behavioral Health Facility | January is Substance Use Disorder Treatment Month | Quit For Life® Quarterly Webinar Schedule
- [Issue 43](https://providers.vayahealth.com/?bulletins=issue-43-4) - IN THIS ISSUE: Provider Touchpoint Webinars | 2025 Checkwrite Schedule Available | Provider Portal Weekend Maintenance | Telehealth Infrastructure Grant Funding | Updated Authorization Guidelines for Behavioral Health, I/DD, and TBI Services | Clarification: Tailored Care Management Care Planning Expectations | Self Direction Coalition of North Carolina Conference
- [Issue 42](https://providers.vayahealth.com/?bulletins=issue-42-4) - IN THIS ISSUE: Provider Touchpoint Webinars | Provider Portal: Sites and Services Report Now Available | CrushFTP Server 30-Day Purging Rule | NC Medicaid Hurricane Helene Policy Flexibilities | Vaya Holiday Closings | Reminders: Access to Vaya’s Provider Portal | Guidance for DME Vendors | Requests for State-funded Services for Medicaid Members
- [Issue 41](https://providers.vayahealth.com/?bulletins=issue-41-4) - IN THIS ISSUE: Provider Touchpoint Webinars | Provider Portal Weekend Maintenance | Billing Procedure Update for Adult Care Home PCS Claims | Tailored Care Management: Care Planning Expectations for Providers | Coming Soon: National Core Indicators® Survey | NC Innovations Provider Self-Review of Member Record Submission Deadline | Reminder: Mental Health Support for Teens |
- [Issue 40](https://providers.vayahealth.com/?bulletins=issue-40-4) - IN THIS ISSUE: Provider Touchpoint Webinars | NC Medicaid Updated Flexibilitiesfor Hurricane Helene | Tailored Care Management Temporary Rate Extension |Provider Portal Scheduled Downtime | 1915(b)(3) Services to Sunset Dec. 31, 2024| DWI Provider Training Opportunity | Julian F. Keith Alcohol and Drug AbuseTreatment Center Reopens | FEMA Aid for Nonprofits Informational Webinar |Leveraging Adult
- [Issue 39](https://providers.vayahealth.com/?bulletins=issue-39-4) - IN THIS ISSUE: Provider Touchpoint Webinars | Thanksgiving Holiday Closing | Hurricane Recovery Information | Updated Standard Rate Schedules Available | Contracting Opportunities: Parent-Child Interaction Therapy and Trauma-Focused CBT | Grants to Increase Access to Mental Health Supports Statewide
- [Issue 37](https://providers.vayahealth.com/?bulletins=issue-37-4) - IN THIS ISSUE: Provider Touchpoint Webinars | Hurricane Recovery Information | PAC Monthly Meeting | IRIS and Incident Reporting Updates | Urgent Network Need: Providers to Complete Multidisciplinary Evaluations | I/DD Resource Hurricane Helene Story Workbook Available | Lunch and Learn: American Indian Heritage Awareness | Chart the Journey: Ways to Use the New NC
- [Issue 38](https://providers.vayahealth.com/?bulletins=issue-38-4) - IN THIS ISSUE: Provider Touchpoint Webinars | Hurricane Recovery Information | WNC Small Business Recovery Fund | Community Health Grants RFA | Guidance on NC Innovations Waiver DCW Expense Reporting Form | Healing After Hurricane Helene: Opportunities for Connection and Learning | Temple University Collaborative on Community Inclusion Trainings
- [Issue 36](https://providers.vayahealth.com/?bulletins=issue-36-4) - IN THIS ISSUE: Provider Touchpoint Webinars | Real-time 270 Eligibility Inquiry Requests | Provider Portal Scheduled Downtime | Veterans Day Closing | NCDHHS Announces Investment to Expand Access to Behavioral Health Care in Primary Care Offices | Amended Waiver/Modification of Enforcement of Mental Health Licensure and Certification Rules | DSP Recruitment and Retention Grants for
- [Issue 35](https://providers.vayahealth.com/?bulletins=issue-35-4) - IN THIS ISSUE: IRIS Website Scheduled Downtime Wednesday
- [Issue 34](https://providers.vayahealth.com/?bulletins=issue-34-4) - IN THIS ISSUE: Provider Touchpoint Webinars | Provider Portal Scheduled Downtime | Healthy Opportunities Pilot Referrals Resume | NCDHHS to Expand Hope4NC Initiative | Free Legal Services for WNC Residents | Vaya Hurricane Recovery Information | Vaya Member Website Now Available in Spanish | HCBS Retainer Payments for Hurricane-Impacted DCWs | Enhanced Unlicensed AFL Review
- [Issue 33](https://providers.vayahealth.com/?bulletins=issue-33-4) - IN THIS ISSUE: Provider Touchpoint Webinars | Provider Portal Scheduled Downtime | Small Business Hurricane Recovery Resources | Hurricane Response Grant Opportunities | NC MedAssist: New Products for Western NC Relief | NCDHHS Opens Family Resource Center in Asheville | Free Mental Health Support for Teens | NCDHHS Hurricane Helene Recovery Toolkit | Vaya Hurricane
- [Issue 32](https://providers.vayahealth.com/?bulletins=issue-32-4) - IN THIS ISSUE: Provider Touchpoint: Hurricane Helene Recovery – All Network Providers | Visit Vaya Online for Hurricane Recovery Information | Provider Portal Scheduled Downtime | Today: Back Porch Chat for NC | Medicaid Managed Care Providers | United Way NC Disaster Relief Fund for Nonprofits | Application Period Open for Disaster SNAP Benefits |
- [Issue 31](https://providers.vayahealth.com/?bulletins=issue-31-4) - IN THIS ISSUE: Urgent Message for All Network Providers
- [Issue 30](https://providers.vayahealth.com/?bulletins=issue-30-4) - IN THIS ISSUE: Hurricane Helene Recovery Webpage | Financial Assistance Available for Network Providers | New Flexibilities for NC Medicaid, State-funded Services | Hospital Updates | Watch Friday’s Provider Touchpoint
- [Issue 29](https://providers.vayahealth.com/?bulletins=issue-29-4) - IN THIS ISSUE: Provider Touchpoint Webinar: Hurricane Helene Recovery – All Network Providers | Helene Recovery Webpage and Financial Assistance for Providers | Provider Portal: Authorization Requests Currently Require Manual Entry of Number of Days | Provider Advisory Council Monthly Meeting | Hurricane Recovery Food Distribution Resources | Henderson County Distribution Center Update | Hurricane
- [Issue 28](https://providers.vayahealth.com/?bulletins=issue-28-4) - IN THIS ISSUE: NC Medical Board Request to Licensees | Additional Medication Access Information | Reminder: Route Resource Requests to County Emergency Management Agencies | Behavioral Health, I/DD, and TBI Disaster-Related Resources | FNS Replacement Benefits Available for Individuals Impacted by Helene | Helpful Resources
- [Issue 27](https://providers.vayahealth.com/?bulletins=issue-27-4) - Side By Side Addresses Hurricane Helene Response | Operational FastMed Locations in North Carolina | Reminder: Temporary Flexibilities in Place for Medicaid Beneficiaries Due to Hurricane Helene Devastation | Federal Emergency Prescription Assistance Program to Open for Certain Helene-Impacted Counties | Help Available for Providers, First Responders | Food and Nutrition Services Updates | Safe
- [Issue 26](https://providers.vayahealth.com/?bulletins=issue-26-4) - IN THIS ISSUE: Today’s Hurricane Helene Provider Touchpoint Recording Available | Dogwood Health Trust Announces More Than $30 Million for Initial Hurricane Helene Relief | Ways to Donate to Relief Efforts | SAMHSA Disaster Distress Helpline | Helpful Resources
- [Issue 25](https://providers.vayahealth.com/?bulletins=issue-25-4) - IN THIS ISSUE: Provider Touchpoint Webinar: Hurricane Helene Recovery – All Network Providers | Provider Portal: Scheduled Down Time this Weekend | Hurricane Helene and Healthy Opportunities Pilot (HOP) Services | Disaster Unemployment Assistance | Hurricane Helene Recovery Regional Resources | NC Innovations Waiver DCW Expense Reporting Form Guidance | Embracing Diversity: The Power of
- [Issue 23](https://providers.vayahealth.com/?bulletins=issue-23-4) - IN THIS ISSUE: Attention Providers – Let Vaya Know your Status | Updated: NC Medicaid Hurricane Helene Flexibilities | Governor Updates on State of Emergency | Reminder: NC Medicaid Hurricane Helene Flexibilities | Local Department of Social Services (DSS) Closures | Temporary, Expedited Enrollment Process for Non-NC Medicaid Providers | NEMT Services Impacted by Hurricane
- [Issue 24](https://providers.vayahealth.com/?bulletins=issue-24-4) - IN THIS ISSUE: Provider Touchpoint Webinar: Hurricane Helene Recovery – All Network Providers | Provider Portal Downtime This Weekend | Hospital Impact Updates | State Emergency Operations Center Update | Find Open Shelters and Disaster Relief Services | Update on EVV Flexibilities due to Hurricane Helene | Legal Deadline Flexibilities | Helpful Resources
- [Issue 22](https://providers.vayahealth.com/?bulletins=issue-22-4) - IN THIS ISSUE: Hurricane Helene Resources: Vaya Health Service Lines Available | Operating Pharmacies in Counties Affected by Hurricane Helene | Reminder: NC Medicaid Hurricane Helene Flexibilities
- [Special Communication - Member Eligibility Files impacted by Hurricane Helene](https://providers.vayahealth.com/?bulletins=special-communication-member-eligibility-files-impacted-by-hurricane-helene) - Due to power and internet circuit outages caused by Hurricane Helene, Vaya is temporarily unable to incorporate member eligibility update files from the NC Department of Health and Human Services (NCDHHS). Member eligibility files are current through Sept. 26, 2024. To facilitate member care, providers should continue to utilize the latest eligibility information provided as
- [Issue 21](https://providers.vayahealth.com/?bulletins=issue-21-4) - IN THIS ISSUE: Provider Touchpoint Webinars | Tailored Plan Prior Authorization Flexibilities Extended through Jan. 31, 2025 | NC Medicaid Announces Hurricane Helene Flexibilities; State of Emergency Declared | Provider Portal: Weekend Maintenance to Impact Authorization Functions | Buprenorphine SL Move to NC Medicaid Preferred Drug List | Tailored Plan DME Provider Orientation Session Schedule
- [Issue 19](https://providers.vayahealth.com/?bulletins=issue-19-4) - IN THIS ISSUE: Provider Touchpoint Webinars | Open Office Hours for Providers | Provider Guide: Follow-up After Emergency Department Visit for Mental Health | NCDHHS Inclusion Works Resources and Learning Opportunities | WCU Career FairPlus-Fall ’24 | Person-Centered Thinking Training | UNC Institute for Best Practices Trainings | DSP Recruitment and Retention Provider Grant Initiative
- [Issue 20](https://providers.vayahealth.com/?bulletins=issue-20-3) - IN THIS ISSUE: Updated Billing Changes: IPS-SE for Mental Health and Substance Use Providers
- [Issue 18](https://providers.vayahealth.com/?bulletins=issue-18-4) - IN THIS ISSUE: Provider Touchpoint Webinars | Claims Submission Taxonomy Guidance | Provider Portal: Notification of Vendor Name Changes | Known System Issues Tracker | Provider Advisory Council Monthly Meeting | Open Office Hours for Providers | Provider Portal Authorization Trainings | Update: National Core Indicators for Aging and Disabilities Survey | Billing Changes: IPS-SE
- [Issue 17](https://providers.vayahealth.com/?bulletins=issue-17-4) - IN THIS ISSUE: Provider Touchpoint Webinars | Provider Portal Scheduled Downtime | IRIS Down 5-6 p.m. Today for Update | Open Office Hours for Providers | Value-based Incentive: Tobacco Cessation Efforts | NC Innovations Provider Self-Review of Member Record Submission Deadline | Fetal Alcohol Spectrum Disorder: Recognizing the Red Flags | Early Winter 2024 CCC
- [Issue 16](https://providers.vayahealth.com/?bulletins=issue-16-4) - IN THIS ISSUE: Vaya Health Holiday Closing | Provider Touchpoint Webinars | Vaya Consumer and Family Advisory Committee | Open Office Hours for Providers | Transition from 1915(b)(3) to 1915(i) Service Code Crosswalk | Vaya to Sponsor Up to Five Provider Staff for CWCN Cohort Participation | Webinar: DSP Recruitment and Retention Provider Grant Initiative
- [Issue 15](https://providers.vayahealth.com/?bulletins=issue-15-4) - IN THIS ISSUE: Correction: Open Office Hours for Providers Link
- [Issue 14](https://providers.vayahealth.com/?bulletins=issue-14-4) - IN THIS ISSUE: Provider Touchpoint Webinars | Provider Portal: Weekend Maintenance to Impact Authorization Functions | NC Medicaid Pharmacy Newsletters | Bilingual TCM Communication Tools | Open Office Hours for Providers | EviCore Provider Portal Guidance | Updated Guidelines for Transition from 1915(b)(3) to 1915(i) Services | UM Updates for State-Funded Services | Division of
- [Issue 13](https://providers.vayahealth.com/?bulletins=issue-13-4) - IN THIS ISSUE: Provider Touchpoint Webinars | Updated Claims Assistance Contacts | Provider Sites and Services Report Temporarily Unavailable | NCDHHS Awards Children and Families Specialty Plan Contract | Open Office Hours for Providers | Alcohol/Drug Council of North Carolina: NC Recovery Helpline | Coming Soon: National Core Indicators for Aging and Disabilities Survey |
- [Issue 12](https://providers.vayahealth.com/?bulletins=issue-12-3) - IN THIS ISSUE: Provider Touchpoint Webinars | NC Medicaid Temporary Flexibilities Due to Tropical Storm Debby | Provider Portal: Sites and Services Report | Enrollment Initiation Form: Network Providers Adding New Practitioners | Clarification on Member-Specific Out-of-Network Agreement Limitations | Open Office Hours for Providers | Memo: Incident Reporting: Reminders and New Requirement | Coming
- [Issue 11](https://providers.vayahealth.com/?bulletins=issue-11-3) - IN THIS ISSUE: Scheduled Provider Portal Downtime | Provider Touchpoint Webinars | Updated: Tailored Plan Member Copay Reminder | New F Codes: Capturing Prenatal and Postpartum Care (PPC) Services | Open Office Hours for Providers | Upcoming Vaya Provider Portal Virtual Trainings | Webinar: Division of MHDDSUS Crisis Prevention and Intervention Plan | Normalcy and
- [Issue 10](https://providers.vayahealth.com/?bulletins=issue-10-3) - IN THIS ISSUE: Provider Portal Downtime Postponed
- [Issue 9](https://providers.vayahealth.com/?bulletins=issue-9-3) - IN THIS ISSUE: Scheduled Provider Portal Downtime | Provider Touchpoint Webinars | Provider Operation Manual: 30-Day Comment Period | Tailored Plan Member Copays | Reminder: New Online Claims Inquiry Form | Provider Orientation Touchpoint Webinar for Physical Health Providers | Open Office Hours for Providers | Reminder: Prompt Claims Submission | Updated Medicaid Standard Rates
- [Issue 8](https://providers.vayahealth.com/?bulletins=issue-8-3) - IN THIS ISSUE: Reminder: Tailored Plan Prior Authorization Flexibilities for Physical Health Services | Access to Vaya’s Provider Portal | Year-End Due Dates for Non-UCR Payment Expenditures | New: Online Claims Inquiry Option | New Potential Review Outcome: Issuance of Overpayment | PCP Information on Medicaid ID Cards | Physical Health Provider Resources | Provider
- [Issue 7](https://providers.vayahealth.com/?bulletins=issue-7-3) - IN THIS ISSUE: EviCore Provider Portal Issue Resolved
- [Issue 6](https://providers.vayahealth.com/?bulletins=issue-6-3) - IN THIS ISSUE: Reminder: Tailored Plan Prior Authorization Flexibilities for Physical Health Services | Pharmacy Prior Authorization Flexibilities | Reminder: Access to Vaya’s Provider Portal | Physical Health Provider Resources | Provider Orientation Touchpoint Webinars for Physical Health Providers | Open Office Hours for Providers | EviCore Orientation Sessions for Physical Health Providers | Provider
- [Issue 5](https://providers.vayahealth.com/?bulletins=issue-5-3) - IN THIS ISSUE: Reminders for Providers Who Submit Service Authorization Requests to EviCore | Webinar: Accessing Community-Based Services through 1915(i)
- [Issue 4](https://providers.vayahealth.com/?bulletins=issue-4-4) - IN THIS ISSUE: Vaya Health Holiday Closing | Updated Provider Operations Manual Available | Reminder: Prior Authorization Flexibilities for Tailored Plan Launch | Postponed: NCDHHS Tobacco-Free Policy | Physical Health Provider Resources | Provider Orientation Touchpoint Webinars for Physical Health Providers | Open Office Hours for Providers | Provider Touchpoint Webinar for Behavioral Health Providers
- [Issue 3](https://providers.vayahealth.com/?bulletins=issue-3-3) - IN THIS ISSUE: SUD Medication Guidance for Providers Serving Tailored Plan Members
- [Issue 2](https://providers.vayahealth.com/?bulletins=issue-2-3) - IN THIS ISSUE: Provider Portal Alert: Issue with Submitting Service Authorization Requests Resolved
- [Issue 1](https://providers.vayahealth.com/?bulletins=issue-1-2) - IN THIS ISSUE: Provider Portal Alert: Issue with Submitting Service Authorization Requests | Updated: Claims Submission Requirements for July 1, 2024
- [Issue 65](https://providers.vayahealth.com/?bulletins=issue-65-2) - IN THIS ISSUE: Claims Submission Requirements for July 1, 2024 | Reminder: Vaya Health Address to Return Checks for Inappropriate Payments | Member Care Transitions and ADT Feed Notifications | Reminder: Verifying Member Eligibility | Advanced Medical Home Provider Manual | Physical Health Provider Resources | Provider Orientation Touchpoint Webinars for Physical Health Providers |
- [Issue 64](https://providers.vayahealth.com/?bulletins=issue-64-2) - IN THIS ISSUE: Guide to Tailored Plan Delegated Subcontractors (Third-Party Vendors) | Physical Health Provider Resources | Provider Orientation Touchpoint Webinar for Physical Health Providers | Provider Touchpoint Webinar for Behavioral Health Providers | Child and Family Team (CFT) Training: A Cross System Training from the Family’s Perspective (CFT 1 Revised) | Applied Suicide Intervention
- [Issue 63](https://providers.vayahealth.com/?bulletins=issue-63-2) - IN THIS ISSUE: Provider Portal Downtime | NCDHHS Releases Bilingual Toolkit Resources Ahead of July 1 Tailored Plan Launch | Physical Health Provider Resources | Provider Orientation Touchpoint Webinar for Physical Health Providers | Provider Touchpoint Webinar for Behavioral Health Providers | Updates: 1915(b)(3) and 1915(i) Waiver Services for Tailored Plan and NC Medicaid Direct
- [Issue 62](https://providers.vayahealth.com/?bulletins=issue-62-3) - IN THIS ISSUE: Tailored Plan Prior Authorization Guidance and Flexibilities | Physical Health Provider Resources | Provider Touchpoint Webinars | Provider Touchpoint Webinar for Behavioral Health Providers | Internet Service Expense Update for NC Innovations Waiver EOR Participants | PRTF Review: Trends and Patterns | Updated Standard Rate Schedule: LPA Rate (96132) | NC Innovations
- [Issue 61](https://providers.vayahealth.com/?bulletins=issue-61-3) - IN THIS ISSUE: UPDATED: Year-End Due Dates for Non-UCR Payment Expenditures
- [Issue 60](https://providers.vayahealth.com/?bulletins=issue-60-3) - IN THIS ISSUE: Provider Communication Bulletin | Provider Touchpoint Webinars | Provider Central Website | Provider Operations Manual | Provider Support Options | Provider Portal | Electronic Billing Information | Modivcare NEMT Customer Service Line Now Live | Vaya Tailored Plan Member Medicaid ID Card | Vaya Member Benefit: Healthy Opportunities Pilot | Memo: Tailored
- [Issue 59](https://providers.vayahealth.com/?bulletins=issue-59-3) - IN THIS ISSUE: Vaya Health Holiday Closing |Provider Touchpoint Webinar for Behavioral Health Providers | Introduction to Vaya Touchpoint Webinar for Physical Health Providers | Updated Medicaid Expansion Toolkit Materials | Transition to Tailored Plan Toolkit | ILOS Rate Increases | Reminder: Tobacco-Free Policy Effective July 1 | Guidance for EVV Visits Crossing Midnight |
- [Issue 58](https://providers.vayahealth.com/?bulletins=issue-58-3) - IN THIS ISSUE: Provider Touchpoint Webinar for Behavioral Health Providers | Introduction to Vaya Touchpoint Webinar for Physical Health Providers | Postponed: Updated Medicaid 1915(b) Non-Clinician Standard Rate Increases | NCDHHS Virtual Office Hours: SACOT and SAIOP Clinical Coverage Policies | Tobacco Cessation Virtual Trainings | Early Psychosis Resources: One-on-One Mentoring and Professional Training (E-PROMPT)
- [Issue 57](https://providers.vayahealth.com/?bulletins=issue-57-3) - IN THIS ISSUE: New Healthy Opportunities Pilot Launch Date
- [Issue 56](https://providers.vayahealth.com/?bulletins=issue-56-3) - IN THIS ISSUE: Provider Touchpoint Webinar for Behavioral Health Providers | Introduction to Vaya Provider Touchpoint Webinar for Physical Health Providers | Provider Portal: 2024 Scheduled Down Time | Delayed Implementation of State-Funded Substance Use Services | Provider Advisory Council Monthly Meeting | Seeking Employers: Mountains of Talent Job Fair (Haywood County)
- [Issue 55](https://providers.vayahealth.com/?bulletins=issue-55-3) - IN THIS ISSUE: Provider Touchpoint Webinar for Behavioral Health Providers | Introduction to Vaya Provider Touchpoint Webinar for Physical Health Providers | ATTENTION Tailored Care Management Providers: Feedback Requested on NC Standardized Care Management Monitoring Tool | 1915(i) Services Annual Assessment Guidance | Vaya Provider Portal: Authorization Training and Resources
- [Issue 24](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-24) - IN THIS ISSUE: Vaya Health/Cardinal Innovations Consolidation Information Session | New Regional Referral Form Available
- [Issue 32](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-32) - IN THIS ISSUE: URGENT-Provider Non-UCR Invoices Holiday Processing Schedule
- [Issue 33](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-33) - IN THIS ISSUE: Vaya Health/Cardinal Innovations Consolidation Update | Q&A Webinar for Vaya and Cardinal Innovations Network Providers | Notice of Contract Assignment/Amendment for Cardinal Innovations Providers | Care Manager Assignments for Members Transitioning to Vaya | Provider Communication Bulletin Schedule for December 2021 | Provider Orientation Webinars for Cardinal Innovations Providers – Resource Materials
- [Issue 29](https://providers.vayahealth.com/?bulletins=issue-29-3) - IN THIS ISSUE: Provider Touchpoint | Healthy Opportunities Pilot Launch Postponed | NC Innovations Waiver Amendment Requirements for TCM Providers
- [Issue 34](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-34) - IN THIS ISSUE: Vaya Health Holiday Schedule | Q&A Webinar for Vaya Network Providers | Welcome Webpage for Cardinal Innovations Providers Transitioning to Vaya | Innovations Waiver Self-Review Tool | Accessing Historical Cardinal Innovations Care Management Documents | Critical Updates for Transitioning Cardinal Innovations Providers: Service Authorizations Timeline, AlphaMCS Login Requests, and AlphaMCS Portal University
- [Issue 3](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-3) - IN THIS ISSUE: CANCELLED: Q&A Webinar for Vaya Health Network Providers
- [News and Updates from Vaya Health, Issue 1](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-1)
- [Issue 50](https://providers.vayahealth.com/?bulletins=issue-50-3) - IN THIS ISSUE: Technical Issue During Today’s Provider Touchpoint Webinar
- [Issue 49](https://providers.vayahealth.com/?bulletins=issue-49-3) - IN THIS ISSUE: Provider Touchpoint Webinar | Introduction to Vaya Touchpoint Webinar | Coming Soon: Resources for Tailored Plan Launch | Register Today! Vaya Learning Summit 2024: Strengthening Our Foundation for Success | HCBS Provider Self-Assessments and Unlicensed AFL Site Reviews | NC-TOPPS: Consumer Record Number Guidance | 2024-2025 Olmstead Plan Published | Updated Vaya
- [Issue 48](https://providers.vayahealth.com/?bulletins=issue-48-3) - IN THIS ISSUE: Updated Service Codes in Vaya Health's Provider Portal
- [Issue 46](https://providers.vayahealth.com/?bulletins=issue-46-3) - IN THIS ISSUE: NC Division of MHDDSUS Child Behavioral Health Trauma-Informed Residential Improvement Survey and Funding Opportunity
- [Issue 35](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-35) - IN THIS ISSUE: Welcome Webpage for Cardinal Innovations Providers Transitioning to Vaya | Provider Help Line | Provider Info Email | Q&A Webinar for Vaya Network Providers | Provider Transition Office Hours Sessions | Technical Support Sessions for Providers Transitioning from Cardinal Innovations | AlphaMCS Login Requests | AlphaMCS Portal University | Appendix K Reporting
- [Issue 8](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-8) - IN THIS ISSUE: 2021 Provider and Learning Summit Post-Event Survey | Q&A Webinar for Vaya Network Providers | Change to Individual Support Services Authorization Requirements | June 2021 COVID-19 Hardship Payment Request Deadline – LAST CALL | Payment Issues Following NCMedicaid Managed Care Launch
- [Issue 7](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-7) - IN THIS ISSUE: Vaya Health Awarded Behavioral Health I/DD Tailored Plan | 2021 Provider and Learning Summit Post-Event Survey | National Core Indicators™ Staff Stability Survey for 2020 Available | Personal Care Services Beneficiary Managed Care Disenrollment Process and UpdatedReferral Form | Reminder: Therapeutic Foster Care Service Authorization Requirement
- [Issue 6](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-6) - IN THIS ISSUE: Vaya Health 2021 Provider and Learning Summit Attestations | Q&A Webinar for Vaya Network Providers | Appendix K Flexibilities Update | Electronic Visit Verification Readiness Checklist
- [Issue 5](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-5) - IN THIS ISSUE: Are You Registered? 2021 Vaya Health Provider and Learning Summit | CANCELLED: July 23, 2021, Q&A Webinar for Vaya Network Providers | HHAeXchange Weekly Communications | Data Strategy Questions and Answers | Care Management Data System Guidance
- [Issue 4](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-4) - IN THIS ISSUE: NC Medicaid Managed Care – Updated Guidance for Providers | N.C. DHHS 2021 Perception of Care Survey | AGENDA UPDATED: Vaya Health Provider and Learning Summit | Provider Legislative and Policy Update | Updated Joint Communication Bulletin #J397: Electronic Visit Verification
- [Issue 2](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-2)
- [Issue 1](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-1-2) - IN THIS ISSUE: REGISTER TODAY: Vaya Health Provider and Learning Summit | Electronic Visit Verification Guidance Document
- [Issue 12](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-12) - IN THIS ISSUE: Tropical Storm Fred: Provider Disaster Response Plan Implementation
- [Issue 2](https://providers.vayahealth.com/?bulletins=issue-2-2) - IN THIS ISSUE: Provider Touchpoint | NCDHHS: Tailored Plan Launch Delayed | Memo: 1915(b)(3) Billing Code Updates and 1915(i) Waiver TCM Requirements | Update for Providers of Child Psychiatric Specialty Services | Survey Open: NCDHHS Seeks Feedback on I/DD Residential Provider Needs | Open Office Hours for Providers – Authorizations | NC Innovations Waiver Processes
- [Issue 3](https://providers.vayahealth.com/?bulletins=issue-3-2) - IN THIS ISSUE: Provider Touchpoint | Provider Portal Updates: NPIs on Service Authorization Requests and Monitoring Documents Upload Feature | NCTracks Reminders: Provider Profiles, Re-credentialing/ Re-verification | Consumer Perceptions of Care Survey | Reminder: NC-TOPPS Support | Tailored Care Management Provider Manual Updates and Timely Billing | NC Medicaid 1915(i) Draft Clinical Coverage Policies Posted
- [Issue 5](https://providers.vayahealth.com/?bulletins=issue-5) - IN THIS ISSUE: Provider Touchpoint | Provider Portal: “Service Type” Now Required on Service Authorization Requests | Electronic Visit Verification (EVV) Pending Placement Queue | SAMHSA: Supporting Veterans in the Criminal Justice System Two-Part Webinar | The Mediation Center Continued Education Seminars | Blue Ridge Health: Understanding Military Culture Trainings | HEAL Conference for Eating
- [Issue 4](https://providers.vayahealth.com/?bulletins=issue-4-2) - IN THIS ISSUE: Provider Touchpoint | Monitoring Documents Upload Feature Implementation Rescheduled | NC Medicaid Opioid Treatment Programs Retroactive Bundled Rate | Registry of Unmet Needs (RUN) Training | Person-Centered Thinking Training
- [Issue 47](https://providers.vayahealth.com/?bulletins=issue-47-3) - IN THIS ISSUE: Provider Touchpoint Webinar | Introduction to Vaya Touchpoint Webinar | Updated Standard Rate Schedule for Medicaid 1915(b) Clinician-Based Services | Register Today! Vaya Learning Summit 2024: Strengthening Our Foundation for Success | New Substance Use Services and Licensure Waiver Announcement | Revision to I/DD and TBI State-Funded Supported Employment Services Codes |
- [Issue 24](https://providers.vayahealth.com/?bulletins=issue-24-3) - Vaya Health Holiday Closing and Checkwrite Schedule
- [Issue 25](https://providers.vayahealth.com/?bulletins=issue-25-3) - IN THIS ISSUE: Provider Touchpoint | New! Online Service Desk Request Form | Vaya Provider Advisory Council Voting Slots Available | Behavioral Health and I/DD Service Rates Effective Jan. 1, 2024 | “Adventure Awaits” Foster Care Recruitment Campaign Kickoff | Residential Roundtable | Opioid Roundtable | Child and Family Team (CFT) Training: A Cross System
- [Issue 17](https://providers.vayahealth.com/?bulletins=issue-17-3) - IN THIS ISSUE: Effective Immediately: Updated Fax Number for IRIS Reports | New Bundled Rate, Claims Submission Format for Medicaid and State-funded Opioid Treatment Programs
- [Issue 18](https://providers.vayahealth.com/?bulletins=issue-18-3) - IN THIS ISSUE: Provider Touchpoint | Vaya Provider Operations Manual Updated | Memo: 1915(i) Waiver Service Limits and Member Assessment Reminder | New NC Innovations Waiver Waitlist Dashboard | Outpatient Opioid Treatment Program Waiver for Take-Home Medication | Side by Side with DMHDDSUS | Benefits Counseling: A Tool to Promote Employment for Individuals Living with
- [Issue 19](https://providers.vayahealth.com/?bulletins=issue-19-3) - IN THIS ISSUE: Provider Touchpoint | Input Opportunity: Proposed Update to Section 504 of the Rehabilitation Act of 1973 | NC Medicaid Expansion Resource | Person-Centered Planning Template Implementation | Extended: Temporary Prior Authorization Pass-through Process for 1915(i) Waiver Services | 1915(i) Waiver Services: Provider Updates and CCPs | NCDHHS TCM Provider Newsletter | Healthy
- [Issue 20](https://providers.vayahealth.com/?bulletins=issue-20-2) - IN THIS ISSUE: 1915(i) and 1915(b)(3) Services: Applicable Service Codes Beginning Nov. 1, 2023 | Correction: 1915(i) Waiver Services Care Plans and Short-Term Goals | Correction: State-funded Opioid Treatment Program Service Bundled Rate is $116.20
- [Issue 21](https://providers.vayahealth.com/?bulletins=issue-21-3) - IN THIS ISSUE: Provider Touchpoint | NCDHHS Announces LME/MCO Realignment | AlphaMCS: Read-only Access Ends Effective Dec. 1, 2023 | Provider Portal Enhancements: Single Sign-In for Multiple Tax ID Numbers, Improved Coordination of Benefits When Submitting CMS-1500 Claim Forms | Standard Rate Schedules Updated for 1915(b)(3) and 1915(i) Services | Person-Centered Planning Template Implementation Resources
- [Issue 22](https://providers.vayahealth.com/?bulletins=issue-22-3) - Vaya Health Holiday Closing | Provider Touchpoint | Medicaid Expansion Family Planning Mailing | Provider Advisory Council Monthly Meeting | Memo: Incident Reporting Reminders | Updated Fact Sheet: North Carolina’s Transition of 1915(b)(3) Benefits to 1915(i) | Therapeutic Leave No Longer Billable for Members Receiving Therapeutic Foster Care | McDowell County Schools RFP: K-12 Educational
- [Issue 23](https://providers.vayahealth.com/?bulletins=issue-23-3) - IN THIS ISSUE: Provider Touchpoint | Updating Information for Vaya’s Provider Directory | Memo: Substance Use Waiver Update | Update: Appendix K Flexibilities Extended | Coming Soon: National Core Indicators® Survey | Vaya Provider Advisory Council Voting Slots Available | ASAM Live Two-Day Online Training
- [Issue 26](https://providers.vayahealth.com/?bulletins=issue-26-3) - IN THIS ISSUE: Provider Touchpoint | Reminder: 1915(i) and 1915(b)(3) Services – Applicable Service Codes | Deadline: NC Innovations Provider Quarterly Self-Review of Member Record | NC Medicaid Community Partners Webinar – An Overview of Medicaid Expansion | Monthly Division of MHDDSUS Webinars | Child and Family Team (CFT) Training: A Cross System Training from
- [Issue 27](https://providers.vayahealth.com/?bulletins=issue-27-3) - IN THIS ISSUE: Provider Touchpoint | Memo: Healthy Opportunities Pilot Update | 1915(i) Assessments: Updated Submission Process | Memo: Transitions to Community Living (TCL) Clinical Quality Review Trends and Patterns | ASAM Live Two-Day Online Training | Pathways to Permanency Webinars – Supporting Caregivers: A Guide to Kinship & Special Needs Enhanced Rate Programs
- [Issue 28](https://providers.vayahealth.com/?bulletins=issue-28-3) - IN THIS ISSUE: Vaya Health Holiday Closing | Provider Touchpoint | Vaya 2024 Checkwrite Schedule Available | Medicaid Standard Reimbursement Rates Changing Jan. 1, 2024 | LME/MCO Consolidation Overview and FAQs Fact Sheet for Providers | NC Medicaid Expansion and Marketplace Plans Flyer | Flexibilities for Innovations and Traumatic Brain Injury (TBI) Waiver Participants |
- [Issue 15](https://providers.vayahealth.com/?bulletins=issue-15-3) - IN THIS ISSUE: Provider Touchpoint | Provider Portal: Fraud, Waste, and Abuse Reporting | Research-Based Behavioral Health Treatment Authorization Guidelines Updated | NC Innovations Slot Allocation Process | Resource: Fight the Overdose Epidemic and Reduce Prescription Medication Misuse by Safely Disposing of Unneeded Medication | Breathe Easy NC Training Series: Best-Practice Tobacco Treatment | Workforce
- [Issue 16](https://providers.vayahealth.com/?bulletins=issue-16-3) - IN THIS ISSUE: Provider Touchpoint | New NC Medicaid Expansion Resources | Immediate Network Need: Providers to Complete Multidisciplinary Evaluations | Update: Unbundling of Community Living and Supports Service Codes | Engaging Child Welfare Involved Parents in Treatment Best Practice Guide Introduction | Crisis De-escalation Training for Child and Youth Mental Health Care Providers |
- [Issue 30](https://providers.vayahealth.com/?bulletins=issue-30-3) - IN THIS ISSUE: Vaya Health Holiday Closing | Provider Touchpoint | Provider Advisory Council Monthly Meeting | Standard Rate Schedules and NC Innovations Waiver DCW Rate Increases | New: Pathways to Permanency Webpage | NC Child Treatment Program: Spring 2024 TF-CFT Applications Available | Change for Life Meeting: How to Build Support for a Policy
- [Issue 31](https://providers.vayahealth.com/?bulletins=issue-31-3) - IN THIS ISSUE: 1115 SUD Demonstration Waiver CCPs: NCDHHS Virtual Office Hours
- [Issue 32](https://providers.vayahealth.com/?bulletins=issue-32-3) - IN THIS ISSUE: Provider Touchpoint | Provider Requirement: Reporting I/DD Residential Vacancies | 1115 SUD Demonstration Waiver CCPs: NCDHHS Virtual Office Hours | Pathways to Permanency Project Trainings: Prudent Parenting and Normalcy for Youth in Foster Care | Initial Local Certified Forensic Evaluator (LCFE) Training Registration
- [Issue 33](https://providers.vayahealth.com/?bulletins=issue-33-3) - IN THIS ISSUE: Attention: IT Issues Affecting Microsoft Users | Provider Touchpoint | Welcome Rockingham County Providers | Transition Support for Sandhills Network Providers | Attestation Form for NC Innovations Waiver DCW Rate Increases | 1115 SUD Demonstration Wavier CCPs: NCDHHS Update | Coming Soon: National Core Indicators® Survey
- [Issue 34](https://providers.vayahealth.com/?bulletins=issue-34-3) - IN THIS ISSUE: Provider Touchpoint | New: Vaya 2024 Provider Satisfaction Survey | New North Carolina Caregiving Workforce Recommendations Report | COVID-19 Mitigation Funding Announcement | New Substance Use Services and Licensure Waiver Announcement | Non-Medicaid Residential Services Management Process | Facility-Based Crisis Service and Rate Revisions | Standardized NC CORE Payment Model for IPS-SE
- [Issue 35](https://providers.vayahealth.com/?bulletins=issue-35-3) - IN THIS ISSUE: Provider Touchpoint | Now Open: Vaya 2024 Provider Satisfaction Survey | Reminder: Guidance on Sunsetting of Innovations Waiver Flexibilities | New Implementation Date for State-Funded Withdrawal Management (Detoxification) Services | 1915(i) Waiver Services Reminders
- [Issue 36](https://providers.vayahealth.com/?bulletins=issue-36-3) - IN THIS ISSUE: Vaya 2024 Provider Satisfaction Survey
- [Issue 37](https://providers.vayahealth.com/?bulletins=issue-37-3) - IN THIS ISSUE: Provider Touchpoint | Now Open: Vaya 2024 Provider Satisfaction Survey | Provider Advisory Council Monthly Meeting | Tailored Care Management Providers: Additional Information on Medicaid Rate Changes | Rising and Resilient: Transforming the Generational Impact of Big Tobacco on Black Lives Webinar | Youth Substance Use Webinar: Protecting the Next Generation of
- [Issue 38](https://providers.vayahealth.com/?bulletins=issue-38-3) - IN THIS ISSUE: Reporting I/DD Residential Vacancies Requirement Begins Monday
- [Issue 39](https://providers.vayahealth.com/?bulletins=issue-39-3) - IN THIS ISSUE: Provider Touchpoint | New Launch Date: Healthy Opportunities Pilot | Draft Olmstead Plan Available for Public Comment Through March 7 | Share Your Thoughts! Vaya 2024 Provider Satisfaction Survey | 1915(i) Authorization Guidelines Posted | NC Launches Additional Phone Support for People with Behavioral Health Needs | Update: Standardized NC CORE Payment
- [Issue 40](https://providers.vayahealth.com/?bulletins=issue-40-3) - IN THIS ISSUE: Direct Care Worker Wage Increase Initiative: NC Medicaid Fact Sheet | NC Innovations Waiver DCW Rate Increase: A Webinar for Providers | NC Medicaid Community Partners Webinar: An Update on Medicaid | Now Open: Vaya 2024 Provider Satisfaction Survey
- [Issue 41](https://providers.vayahealth.com/?bulletins=issue-41-3) - IN THIS ISSUE: Provider Touchpoint | Quick Fix: Provider Portal Login Issue | Public Comment Open through April 7: 1115 Substance Use Demonstration Waiver Policies | Funding Available: Nicotine Replacement Therapy for Uninsured Individuals Receiving Substance Use Treatment | Supporting Dually Diagnosed Youth and Families: Two-Part Workshop
- [Issue 42](https://providers.vayahealth.com/?bulletins=issue-42-3) - IN THIS ISSUE: Vaya 2024 Provider Satisfaction Survey
- [Issue 43](https://providers.vayahealth.com/?bulletins=issue-43-3) - IN THIS ISSUE: Provider Touchpoint | 2024 Provider Satisfaction Survey | Updated Authorization Information for Select Mental Health and Substance Use Disorder Services | Posted: Clinical Coverage Policy 8A, Enhanced Mental Health and Substance Abuse Services | Reminder: NC Innovations Provider Quarterly Self-Review of Member Record | Brain Injury Awareness Month Events | Pathways to
- [Issue 44](https://providers.vayahealth.com/?bulletins=issue-44-3) - IN THIS ISSUE: Provider Touchpoint | New Provider Portal Feature: Report Downloads | Updates to Vaya’s Standard Rate Schedules | Provider Guidance Regarding Change Healthcare Cyberattack | Registration Open! Vaya Learning Summit 2024: Strengthening Our Foundation for Success | Pathways to Permanency Project Trainings: Health Plan 101 | ASAM Criteria Trainings
- [Issue 45](https://providers.vayahealth.com/?bulletins=issue-45-3) - IN THIS ISSUE: Provider Touchpoint | Register Today! Vaya Learning Summit 2024: Strengthening Our Foundation for Success | Correction: Provider Portal Report Downloads Feature | Reminder: COVID-19 Supplies and Mitigation Funding Opportunity | Social Determinants of Health Screenings and NCCARE360 | NCDHHS Virtual Office Hours: SACOT and SAIOP Clinical Coverage Policies | Registration Extended: Person-Centered
- [Issue 51](https://providers.vayahealth.com/?bulletins=issue-51-3) - IN THIS ISSUE: Provider Touchpoint Webinar | Introduction to Vaya Provider Touchpoint Webinar for Physical Health Providers | Provider Advisory Council Monthly Meeting | Register Today! Vaya Learning Summit 2024: Strengthening Our Foundation for Success | Update to NCTracks: Reverification Terminations for Providers of State-funded Services | Updated Standard Rate Schedule for Medicaid 1915(b) Clinician-Based
- [Issue 52](https://providers.vayahealth.com/?bulletins=issue-52-3) - IN THIS ISSUE: Register Today! Vaya Learning Summit 2024: Strengthening Our Foundation for Success | Provider Touchpoint Webinar for Behavioral Health Providers | Introduction to Vaya Provider Touchpoint Webinar for Physical Health Providers | Vaya Provider Portal Updates: Authorizations Page | Vaya Telephone Service Lines Overview | COVID-19 Mitigation Funding Announcement | CHESS Health App
- [Issue 53](https://providers.vayahealth.com/?bulletins=issue-53-3) - IN THIS ISSUE: Provider Touchpoint Webinar for Behavioral Health Providers | Introduction to Vaya Provider Touchpoint Webinar for Physical Health Providers | Register Today! Vaya Learning Summit 2024: Strengthening Our Foundation for Success | CHESS Health App Announcement | I/DD Statewide Town Hall
- [Issue 54](https://providers.vayahealth.com/?bulletins=issue-54-3) - IN THIS ISSUE: Updated Medicaid 1915(b) Non-Clinician Standard Rate Schedule | Healthy Opportunities Pilot Launch Delay
- [Issue 61](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-61) - IN THIS ISSUE: Provider Touchpoint | Clarification from Q&A Webinar for Vaya Providers | Corrections to COVID-19 Rate Extensions to June 30, 2022 | Appendix K Flexibilities Extended | IRIS Downtime | Provider Enrollment Form (SurveyMonkey Apply) Downtime | Mental Health Awareness Month: Mental Health Awareness Series
- [Issue 60](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-60) - IN THIS ISSUE: Provider Touchpoint | State-Funded Residential Supports (I/DD & TBI) Service and Supported Living Periodic (SLP) (I/DD & TBI) Service | Mental Health Awareness Month: Mental Health Awareness Series | Vaya Health Provider Advisory Council Monthly Meeting
- [Issue 59](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-59) - IN THIS ISSUE: Q&A Webinar for Vaya Health Network Providers | NC Medicaid SPECIAL BULLETIN COVID-19 #246: Direct Care Worker One-Time Bonus Reminders & Expectations | Authorization for Medicaid-Funded Outpatient Therapy Services | Vaya Health Provider Advisory Council Monthly Meeting | Reminder: Vaya Health Provider Advisory Council Systemic Barriers Survey | Mental Health Awareness Month:
- [Issue 58](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-58) - IN THIS ISSUE: Q&A Webinar for Vaya Health Network Providers | Webinar-based Public Hearing for the NC Medicaid 1115 Waiver Proposed Child Welfare Amendment and Message from the CEO
- [Issue 57](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-57) - IN THIS ISSUE: Q&A Webinar for Vaya Health Network Providers | Webinar-based Public Hearing for the NC Medicaid 1115 Waiver Proposed Child Welfare Amendment and Message from the CEO
- [Issue 56](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-56) - IN THIS ISSUE: Q&A Webinar for Vaya Health Network Providers | New Quarterly Reporting on Competitive Integrated Employment | NCDHHS Stakeholder Engagement: Behavioral Health Clinical Coverage Policy Update | Federal Substance Abuse Prevention and Treatment Block Grant: Women’s Set Aside Training for Providers and LME/MCOs| Survey: National Alliance on Mental Illness (NAMI) Provider Program |
- [Issue 55](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-55) - IN THIS ISSUE: Notification of Potential Checkwrite Discrepancies
- [Issue 54](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-54) - IN THIS ISSUE: Pathways to Permanency Child Welfare Project | Updating Provider Contact Information | Public Comment Open: Clinical Coverage Policy 8B | Retroactive Authorizations: Reminder for Providers Serving Members in Counties Transitioned from Cardinal Innovations | Holiday Schedule: Vaya Office Closure and Q&A Webinar for Vaya Network Providers | AlphaMCS Transition Complete
- [Issue 53](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-53) - IN THIS ISSUE: AlphaMCS Transition Complete
- [Issue 52](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-52) - IN THIS ISSUE: Q&A Webinar for Vaya Health Network Providers | REMINDER: AlphaMCS Transition | Updated Standard Rate Schedules Available | Short-Term Assistance Funding for Group Homes | Attention: Day Support Provider Agencies Funded through ADVP, LTCS, or the NC Innovations Waiver | Transition of 1915(b)(3) Waiver Services | Person-Centered Thinking (PCT) Training
- [Issue 51](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-51) - IN THIS ISSUE: Q&A Webinar for Vaya Health Network Providers | AlphaMCS Transition Update | COVID-19 Flexibilities Extended | Release of Information Guidance for Providers
- [Issue 50](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-50) - IN THIS ISSUE: Q&A Webinar for Vaya Health Network Providers | REMINDER: COVID-19 Rates Sunsetting | New Online Search Tool for Community Resources | WIC Fraud Alert
- [Issue 49](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-49) - IN THIS ISSUE: Q&A Webinar for Vaya Health Network Providers | Direct Care Worker and COVID-19 Rate Changes | Vaya Microenterprise Initiative
- [Issue 48](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-48) - IN THIS ISSUE: Q&A Webinar for Vaya Health Network Providers | One-Time Bonus for Eligible Direct Care Workers | Direct Care Worker (DCW) Rate Adjustments | Electronic Visit Verification (EVV) Rate Changes | Olmstead Care Management Team In-Reach Activities
- [Issue 47](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-47) - IN THIS ISSUE: Delay in AlphaMCS Transition | Q&A Webinar for Vaya Health Network Providers | NC Innovations Level of Care, COVID-19 Innovations Retainer Payment Forms Available | Deadlines for Cardinal Innovations Claims Submissions| Learning Opportunity: Child and Family Teams Part I
- [Issue 46](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-46) - IN THIS ISSUE: Q&A Webinar for Vaya Health Network Providers | AlphaMCS Transition Date Announced | RFA: Building Capacity for Home and Community-Based Services through Collective Impact | NCDHHS and HBCUs Mental Health Summit: Peeling Back the Layers on Minority Behavioral Health | Tailored Care Management: Providing Whole-Person Care for Individuals with TBI and their
- [Issue 45](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-45) - IN THIS ISSUE: Extension of Deadline for Retroactive Authorization Request Submission | Q&A Webinar for Vaya Health Network Providers | Utilization Management Questions from the Provider Q&A Webinar | Innovations Waiver Crisis Intervention and Stabilization Supports | Billing Member-Specific and Standard Rates | SPECIAL BULLETIN COVID-19 #229: Direct Care Worker Eligibility and Portal Guidance Clarifications
- [Issue 44](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-44) - IN THIS ISSUE: Q&A Webinar for Vaya Health Network Providers | Claims Submission during Cardinal Innovations Close-Out | State-funded Residential Services in Transitioning Cardinal Innovations Counties | NC Medicaid Special Bulletin: ICF/IID Rate Adjustments | Electronic Visit Verification and Direct Care Worker Rate Adjustments | Office Hours Sessions for Providers Transitioning from Cardinal Innovations |
- [Issue 43](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-43) - IN THIS ISSUE: NC Medicaid SPECIAL BULLETIN COVID-19 #224: Update on Direct Care Worker Bonus and Wage Increase Initiative
- [Issue 42](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-42) - IN THIS ISSUE: Q&A Webinar for Vaya Health Network Providers | REMINDER: Accessing Provider Support | Office Hours Sessions for Providers Transitioning from Cardinal Innovations | Technical Assistance Sessions for Providers Transitioning from Cardinal Innovations | NC Medicaid Managed Care and Healthy Opportunities Pilots Updates | COVID -19 Provider Alteration and Closure Reporting
- [Issue 41](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-41) - IN THIS ISSUE: Attention: AlphaMCS Transition Planning
- [Issue 40](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-40) - IN THIS ISSUE: Q&A Webinar for Vaya Health Network Providers | REMINDER: Accessing Provider Support | Office Hours for Providers Transitioning from Cardinal Innovations | Technical Assistance Sessions for Providers Transitioning from Cardinal Innovations | New In Lieu of Services (ILOS) Added to the Vaya Benefit Plan | Claims Submission Reminders: Entering Modifiers and Overlapping
- [Issue 39](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-39) - IN THIS ISSUE: New Appendix K Reporting Form | Reminder: State Distributing PPE to Health Care Providers | HUD: COVID-19 Omicron Update Webinar
- [Issue 38](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-38) - IN THIS ISSUE: Q&A Webinar for Vaya Network Providers | Office Hours Sessions for Legacy Cardinal Innovations Providers | Technical Assistance Sessions for Legacy Cardinal Innovations Providers | Extension of Deadline for Retroactive Authorization Request Submission | Extension of Deadline for Retroactive Authorization Request Submission | HHAeXchange Placements | Innovations Waiver Self-Review Tool | Helping
- [Issue 37](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-37) - IN THIS ISSUE: Claims Submission Guidance for Transitioning Cardinal Innovations Providers
- [Issue 36](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-36) - IN THIS ISSUE: Q&A Webinar for Vaya Health Network Providers | AlphaMCS Site and Service Validation | Cardinal Innovations to Vaya Benefit Plan Services Crosswalk – Update | NC-TOPPS Support | Cardinal Innovations Transition Support | AlphaMCS Reminders for Transitioning Cardinal Innovations Providers
- [Issue 31](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-31) - IN THIS ISSUE: Q&A Webinar for Vaya and Cardinal Innovations Network Providers | Updated Inpatient Hospitalization Authorization Guidelines for Cardinal Innovations Providers | Cardinal Innovations Provider Transition Guide
- [Issue 30](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-30) - IN THIS ISSUE: Q&A Webinar for Vaya and Cardinal Innovations Network Providers | Provider Orientation Webinars for Cardinal Innovations Providers Transitioning to Vaya | AlphaMCS Updates | Assignment of AlphaMCS Logins | Enrollment Migration of State-Funded Members | Cardinal Innovations to Vaya Benefit Plan Services Crosswalk | Out-of-Network Agreements with Cardinal Innovations | Changes to
- [Issue 29](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-29) - IN THIS ISSUE: Vaya Health Authorization Guidelines Updates | Standard Rate Schedules Updates | Rate Floor for Crisis Services and COVID-19/PHE Rate Supplements | Vaya Enhanced Rate Setting Process | Appendix K Reporting Process Change | Joint DMH/DHB Monthly Provider Call | NCDHHS Secretary Cohen to Step Down, Kinsley Tapped to Lead Department
- [Issue 28](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-28) - IN THIS ISSUE: Vaya Health Holiday Schedule | Q&A Webinar for Vaya and Cardinal Innovations Network Providers | Provider Orientation Webinars for Cardinal Innovations Providers Transitioning to Vaya | Toolkit — Traumatic Brain Injury and Substance Use Disorders: Making the Connections | Reminder: Psychiatric Residential Treatment Facility (PRTF) Discharge Requirements
- [Issue 27](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-27) - IN THIS ISSUE: Welcome Cardinal Innovations Network Providers! | Vaya/Cardinal Innovations Consolidation Information Session | Q&A Webinar for Vaya Network Providers | Veterans Services: “Ask the Question”
- [Issue 26](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-26) - IN THIS ISSUE: Holiday Schedule: Provider Invoices due Friday | NCDHHS Announces Updated Launch for Behavioral Health I/DD Tailored Plans
- [Issue 25](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-25) - IN THIS ISSUE: Q&A Webinar for Vaya Health Network Providers | Vaya Health Provider Advisory Council Monthly Meeting
- [Issue 23](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-23) - IN THIS ISSUE: Q&A Webinar for Vaya Health Network Providers | Appendix K Flexibilities Update | Extended: Open Public Comment Period for the Draft Olmstead Plan | Virtual Webinar and Q&A: Proposed State Funded Definitions – Supported Living Periodic and Residential Supports (I/DD and TBI) | BreathEasyNC: Becoming Tobacco Free
- [Issue 22](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-22) - IN THIS ISSUE: Consolidation Information Session | Q&A Webinar for Vaya Health Network Providers | Delay in Implementation of Conduent’s Health Solutions Plus (HSP) Platform
- [Issue 21](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-21) - IN THIS ISSUE: Q&A Webinar for Vaya Health Network Providers | Healthy Opportunities Pilot Applications | 2021 NC Women MilVets Summit | Brain Injury Association of North Carolina Virtual Conference | Upcoming Vaya Training Opportunities
- [Issue 20](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-20) - IN THIS ISSUE: Vaya Health Provider Q&A Webinar Schedule | NCTracks Modifications: Identification of Organizational Providers Enrolled in Taxonomies
- [Issue 19](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-19) - IN THIS ISSUE: Extension of Medicaid Enhanced Rates
- [Issue 18](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-18) - IN THIS ISSUE: Starting Tomorrow: Tailored Care Management 101 Webinar Series | Advisory: Treating Patients with Traumatic Brain Injury| NC Medicaid Managed Care Updates for Providers
- [Issue 17](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-17) - IN THIS ISSUE: Q&A Webinar for Vaya Health Network Providers | Vaya Health Provider Advisory Council Monthly Meeting – Time Change | Webinar: Final Supported Employment Definition (I/DD and TBI)
- [Issue 16](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-16) - IN THIS ISSUE: Checkwrite Payments Delayed
- [Issue 15](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-15) - IN THIS ISSUE: Holiday Schedule: Q&A Webinar for Vaya Health Network Providers | Public Comment Requested on Person-Centered Planning | Feedback Requested: Conflict-Free Tailored Care Management
- [Issue 62](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-62) - IN THIS ISSUE: Provider Touchpoint | Retroactive Therapeutic Foster Care Rate Increase | Holiday Schedule: Vaya Office Closure | Lifting of Moratorium on Initial State-Funded Supported Employment and Respite Services | Reminder: NC-TOPPS Reporting | Updating Provider Hours of Operation inNCTracks | Public Comment: Clinical Coverage Policy 8C – Outpatient Behavioral Health Services | Permanent
- [Issue 63](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-63) - IN THIS ISSUE: Due Dates for Non-UCR Payment Expenditures
- [Issue 64](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-64) - IN THIS ISSUE: Provider Touchpoint | Follow-Up from May 20 Provider Touchpoint | Reminder: NC-SNAP Requirements | Provider and Tailored Plan Contract Deadlines for Inclusion in the Beneficiary Choice Period and Auto-Assignment
- [Issue 65](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-65) - IN THIS ISSUE: Provider Touchpoint | New Process: Hospital Discharge Appointments | Rate Increases: Intensive In-Home and Innovations Services | Clarification: Use of CR Modifiers | New Process for Credentialing and Recredentialing of Network Providers | National Core Indicators™ Staff Stability Survey for 2021 Available | Vaya Health Provider Advisory Council Monthly Meeting | Reminder:
- [Issue 66](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-66) - IN THIS ISSUE: Provider Touchpoint | COVID-19/PHE Rates Extended | Initial FY 2022-23 Rate Schedules | Additional COVID-19/PHE Rate Increases for FY22 and End-of-FY22 Provider Payments for COVID-19/PHE Supplements | NC Medicaid SPECIAL BULLETIN COVID-19 #251: Sunsetting of Temporary COVID-19 Flexibilities Tied to the NC State of Emergency | NC Division of MHDDSAS Grant Opportunities
- [Issue 67](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-67) - IN THIS ISSUE: Hard Claims Cutoff for Cardinal Innovations Healthcare Network Providers | Provider Touchpoint | Incident Reporting: Tips and Requirements | National Core Indicators™ Staff Stability Survey for 2021 Available
- [Issue 68](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-68) - IN THIS ISSUE: Anticipated Delay in Provider Payment
- [Issue 69](https://providers.vayahealth.com/?bulletins=issue-69) - IN THIS ISSUE: Provider Touchpoint | Clarification: New Process for Hospital Discharge Appointments | Infectious Disease Prevention and Control with Emphasis on COVID-19 | ImportantInformation regarding the 2022 Perception of Care Surveys
- [Issue 11](https://providers.vayahealth.com/?bulletins=issue-11-2) - IN THIS ISSUE: Provider Touchpoint | N.C. Child and Family Improvement Initiative Extends Open Enrollment for Statewide Child Treatment Provider Network | State-Funded TBI Long-Term Residential Rehabilitation Service (LTRR) | Teaming with Teens Event
- [Issue 13](https://providers.vayahealth.com/?bulletins=issue-13-2) - IN THIS ISSUE: Provider Touchpoint | Vaya Health Provider Advisory Council – Annual Meeting | Reminder: Vaya Health PAC Systemic Barriers Survey | Youth Mental Health First Aid | Services to Support Deaf and Hard of Hearing Members | Community Resiliency Model® Workshops
- [Issue 14](https://providers.vayahealth.com/?bulletins=issue-14-2) - IN THIS ISSUE: Provider Touchpoint | COVID-19/PHE Rate Supplements to Sunset | NC Medicaid 1915(i) State Plan Amendment | New Provider Enrollment Process: Vaya Provider Contract Request Form | Provider Feedback Requested: Substance Abuse Intensive Outpatient Program CCP | Person-Centered Thinking Training
- [Issue 15](https://providers.vayahealth.com/?bulletins=issue-15-2) - IN THIS ISSUE: NCDHHS Announces Updated Launch Date for Behavioral Health and I/DD Tailored Plans | Provider Touchpoint | Hurricane Ian Preparations | Rates for Behavioral Health Long-Term Residential Treatment | Application Period Open for Round 3 Tailored Care Management Certification | Provider Opportunity: Request for Information | Working with Children with Complex Needs |
- [Issue 16](https://providers.vayahealth.com/?bulletins=issue-16-2) - IN THIS ISSUE: NC Child and Family Improvement Initiative Creates Rapid Access to Residential Supports for Children and Youth | NEW: Standardized Referral Form for all Therapeutic Residential Placement Providers and Therapeutic Foster Care (TFC) Providers
- [Issue 17](https://providers.vayahealth.com/?bulletins=issue-17-2) - IN THIS ISSUE: Provider Touchpoint | Coming Soon: Vaya Web Portal on Provider Central| Draft SACOT Clinical Coverage Policy: Provider Feedback Requested | Peer Learning Community Meeting – Asheville
- [Issue 18](https://providers.vayahealth.com/?bulletins=issue-18-2) - IN THIS ISSUE: Provider Touchpoint | Vaya Provider Portal: Oct. 15 Deadline for Administrator Designation | Request for Information: Crisis Services in Rowan County | Monkeypox Awareness: Infectious Disease Prevention and Control Webinars | Services to Support Members Who are Deaf or Hard of Hearing
- [Issue 19](https://providers.vayahealth.com/?bulletins=issue-19-2) - IN THIS ISSUE: IRIS Unavailable Until Further Notice
- [Issue 20](https://providers.vayahealth.com/?bulletins=issue-20) - IN THIS ISSUE: IRIS Now Available
- [Issue 21](https://providers.vayahealth.com/?bulletins=issue-21-2) - IN THIS ISSUE: Provider Touchpoint | Sunsetting of a Vaya-Specific COVID-19 Flexibility for Required Signatures on Documents | Appendix K Update | Resources in Response to the Raleigh Mass Shooting | Services to Support Members Who are Deaf or Hard of Hearing | Child and Family Team Training: A Cross-System Training from the Family’s Perspective
- [Issue 22](https://providers.vayahealth.com/?bulletins=issue-22-2) - IN THIS ISSUE: Provider Touchpoint | Non-Medicaid I/DD Periodic Services | NC Child and Family Improvement Initiative: LME/MCOs Make Substantial Investments to Increase Rates for Child Residential Services Across North Carolina | Tailored Plan Trainings for Providers | Attention: Medicaid I/DD Providers for NC Innovations Waiver Community Navigator Services | COVID-19/PHE Rate Supplements to Sunset
- [Issue 23](https://providers.vayahealth.com/?bulletins=issue-23-2) - IN THIS ISSUE: Provider Touchpoint | All-LME/MCO Child Residential Provider Meeting | Extended: Residential and Periodic I/DD State-Funded Services | Upcoming Changes to Innovations Waiver Community Navigator Services | Updated Rate Schedules for 1915(b), 1915(c), and Non-Medicaid Services | Permanent Supportive Housing Training
- [Issue 24](https://providers.vayahealth.com/?bulletins=issue-24-2) - IN THIS ISSUE: Provider Touchpoint | Holiday Schedule: Vaya Office Closure | TIME-SENSITIVE REQUEST for PRTF, Psychiatric Inpatient, Therapeutic Foster Care (Levels I and II), and Level II-IV Group Home Providers | New Incident Response Improvement System (IRIS) Site URLs | Tailored Care Management for Children and Youth Served by the Child Welfare System |
- [Issue 25](https://providers.vayahealth.com/?bulletins=issue-25-2) - IN THIS ISSUE: Provider Touchpoint | Update: Community Navigator/Community Guide | Holiday Schedule: Vaya Office Closure | American Society of Addiction Medicine (ASAM) Training | Training: Improving Placement Outcomes for Children and Adolescents with Problematic Sexual Behaviors
- [Issue 26](https://providers.vayahealth.com/?bulletins=issue-26-2) - IN THIS ISSUE: Provider Touchpoint | Update: Vaya Health Provider Portal | Holiday Schedule Reminder: Vaya Office Closure | Memo: Non-Standard Service Authorization Request Process Updates | NC Medicaid Standard Plan and Tailored Plan Tobacco-Free Policy Requirements
- [Issue 27](https://providers.vayahealth.com/?bulletins=issue-27-2) - IN THIS ISSUE: Provider Touchpoint | Vaya Standard Rate Schedules Updated | NC Child and Family Improvement Initiative Releases Updated Universal Referral Form for Therapeutic Residential Placement and Therapeutic Foster Care Providers | AlphaMCS Login Deactivation | NC Child Treatment Program Spring 2023 Learning Collaborative Applications
- [Issue 28](https://providers.vayahealth.com/?bulletins=issue-28-2) - IN THIS ISSUE: NCTracks Reminder: Claims Connected to Terminated Sites | Protected Health Information: Guidelines for Email Communications with Vaya| NCDHHS Behavioral Health Clinical Coverage Policy Update Stakeholder Webinars
- [Issue 29](https://providers.vayahealth.com/?bulletins=issue-29-2) - IN THIS ISSUE: 2023 Checkwrite Schedule Available | Tailored Care Management Provider Billing Guidance | NEW: Tailored Care Management and Care Coordination Referral Form | Pilot Project RFA: Integrating Harm Reduction and Public Safety| Joint Communication Bulletin # J440: NCDHHS Person-Centered Planning Training
- [Issue 30](https://providers.vayahealth.com/?bulletins=issue-30-2) - IN THIS ISSUE: Vaya Health Holiday Closings | Caller Verification Requirements: Provider Support Service Line and Member and Recipient Service Line | NC Medicaid to Offer Early Re-certification Application Opportunity | Reposted for Public Comment: Clinical Coverage Policy 8C – Outpatient Behavioral Health Services | Coming Soon: National Core Indicators® Survey
- [Issue 31](https://providers.vayahealth.com/?bulletins=issue-31-2) - IN THIS ISSUE: Vaya Health Holiday Closings: Clarification
- [Issue 32](https://providers.vayahealth.com/?bulletins=issue-32-2) - IN THIS ISSUE: Reminder: Vaya Health Holiday Closings | Provider Touchpoint
- [Issue 33](https://providers.vayahealth.com/?bulletins=issue-33-2) - IN THIS ISSUE: NCTracks Taxonomy Changes
- [Issue 14](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-14) - IN THIS ISSUE: Information Session for Vaya Health and Cardinal Innovations Network Providers | N.C. DHHS Strategic Housing Plan | Recommendation for Third Dose of COVID-19 Vaccine for People who are Moderately to Severely Immunocompromised
- [Issue 13](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-13) - IN THIS ISSUE: Q&A Webinar for Vaya Health Network Providers | EVV Stakeholder Meeting and Technical Support Webinar
- [Issue 11](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-11) - IN THIS ISSUE: Q&A Webinar for Vaya Health Network Providers | Vaya Health Provider Advisory Council Monthly Meeting | American Society of Addiction Medicine Training Resources
- [Issue 10](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-10) - IN THIS ISSUE: Q&A Webinar for Vaya Health Network Providers | Tailored Care Management Update: AMH+/CMA Certification Round One Desk Reviews Completed | Potential Clinically Integrated Network or Other Partners Statement of Interest | WNC COVID-19 Regional Report
- [Issue 9](https://providers.vayahealth.com/?bulletins=news-and-updates-from-vaya-health-issue-9) - IN THIS ISSUE: Q&A Webinar for Vaya Health Network Providers | Disenrollment from the Standard Plan Prepaid Health Plan | Joint Communication Bulletin #J398: Resuming Individual Placement and Support and Tool for Measurement of Assertive Community Treatment Fidelity Evaluations
- [Issue 13](https://providers.vayahealth.com/?bulletins=issue-13-3) - IN THIS ISSUE: Provider Touchpoint | CrushFTP Claims Submission Downtime | Applied Suicide Intervention Skills Training | NC Association of People Supporting Employment First Fall Conference | Pathways to Permanency: Fostering NC Trauma and Development Guide Training | Child Welfare 101 Training | The Behavioral Health Section-Carolina Annual Virtual Conference
- [Urgent Bulletin: Coronavirus Disease 2019 Information and Updates](https://providers.vayahealth.com/?bulletins=urgent-bulletin-coronavirus-disease-2019-information-and-updates)
- [Urgent Bulletin: Vaya Health Operations Continue During COVID-19 Response](https://providers.vayahealth.com/?bulletins=urgent-bulletin-vaya-health-operations-continue-during-covid-19-response)
- [Urgent Bulletin: NC Medicaid COVID-19 Guidance and Policy Modifications](https://providers.vayahealth.com/?bulletins=urgent-bulletin-nc-medicaid-covid-19-guidance-and-policy-modifications)
- [Urgent Bulletin: COVID-19 Provider Q&A Webinar and Other News](https://providers.vayahealth.com/?bulletins=urgent-bulletin-covid-19-provider-qa-webinar-and-other-news)
- [Urgent Bulletin: Provider Q&A Webinar Reminder and COVID-19 Updates](https://providers.vayahealth.com/?bulletins=urgent-bulletin-provider-qa-webinar-reminder-and-covid-19-updates)
- [Urgent Bulletin: Provider Q&A Webinar Friday and Other COVID-19 News](https://providers.vayahealth.com/?bulletins=urgent-bulletin-provider-qa-webinar-friday-and-other-covid-19-news)
- [Urgent Bulletin: New Call-In Number for N.C. DHHS COVID-19 Provider Call](https://providers.vayahealth.com/?bulletins=urgent-bulletin-new-call-in-number-for-n-c-dhhs-covid-19-provider-call)
- [Urgent Bulletin: Friday Webinar for Vaya Providers and COVID-19 Updates](https://providers.vayahealth.com/?bulletins=urgent-bulletin-friday-webinar-for-vaya-providers-and-covid-19-updates)
- [Urgent Bulletin: Friday Provider Webinar and COVID-19 Updates](https://providers.vayahealth.com/?bulletins=urgent-bulletin-friday-provider-webinar-and-covid-19-updates)
- [Urgent Bulletin: N.C. DHHS to Hold Provider COVID-19 Webinar Today](https://providers.vayahealth.com/?bulletins=urgent-bulletin-n-c-dhhs-to-hold-provider-covid-19-webinar-today)
- [Urgent Bulletin: COVID-19 News and Opioid Treatment Updates](https://providers.vayahealth.com/?bulletins=urgent-bulletin-covid-19-news-and-opioid-treatment-updates)
- [Urgent Bulletin: 3 p.m. Today– DHHS Call with Behavioral Health and IDD Providers](https://providers.vayahealth.com/?bulletins=urgent-bulletin-3-p-m-today-dhhs-call-with-behavioral-health-and-idd-providers)
- [Urgent Bulletin: Vaya Accepting COVID-19 Provider Hardship Requests](https://providers.vayahealth.com/?bulletins=urgent-bulletin-vaya-accepting-covid-19-provider-hardship-requests)
- [Urgent Bulletin: Friday COVID-19 Webinar, N.C. DHHS Updates and Other News](https://providers.vayahealth.com/?bulletins=urgent-bulletin-friday-covid-19-webinar-n-c-dhhs-updates-and-other-news)
- [Urgent Bulletin: New Vaya Health Telemedicine Policy and Other News](https://providers.vayahealth.com/?bulletins=urgent-bulletin-new-vaya-health-telemedicine-policy-and-other-news)
- [Urgent Bulletin: Webinars for Innovations, TBI Waivers Flexibilities and Other News](https://providers.vayahealth.com/?bulletins=urgent-bulletin-webinars-for-innovations-tbi-waivers-flexibilities-and-other-news)
- [Urgent Bulletin: COVID-19 Friday Webinar, New Guidance and Support Opportunities](https://providers.vayahealth.com/?bulletins=urgent-bulletin-covid-19-friday-webinar-new-guidance-and-support-opportunities)
- [Urgent Bulletin: COVID-19 Provider Webinars, Training Opportunities and Other Updates](https://providers.vayahealth.com/?bulletins=urgent-bulletin-covid-19-provider-webinars-training-opportunities-and-other-updates)
- [Urgent Bulletin: 3 p.m. Today – Joint N.C. DMHDDSAS/NC Medicaid COVID-19 Update For Providers](https://providers.vayahealth.com/?bulletins=urgent-bulletin-3-p-m-today-joint-n-c-dmhddsas-nc-medicaid-covid-19-update-for-providers)
- [Urgent Bulletin: Targeted Rate Enhancement for Medicaid Residential Services During COVID-19 Emergency](https://providers.vayahealth.com/?bulletins=urgent-bulletin-targeted-rate-enhancement-for-medicaid-residential-services-during-covid-19-emergency)
- [Urgent Bulletin: Appendix K Reporting Form for Innovations Providers/EORs and Other Updates](https://providers.vayahealth.com/?bulletins=urgent-bulletin-appendix-k-reporting-form-for-innovations-providers-eors-and-other-updates)
- [Urgent Bulletin: Appendix K Retainer Payment Requests, COVID-19 Billing Guide and Other Updates](https://providers.vayahealth.com/?bulletins=urgent-bulletin-appendix-k-retainer-payment-requests-covid-19-billing-guide-and-other-updates)
- [Urgent Bulletin: Friday Q&A Webinar for Vaya Providers, Training Opportunities and Other Updates](https://providers.vayahealth.com/?bulletins=urgent-bulletin-friday-qa-webinar-for-vaya-providers-training-opportunities-and-other-updates)
- [Urgent Bulletin: COVID-19 Updates and Training Opportunities](https://providers.vayahealth.com/?bulletins=urgent-bulletin-covid-19-updates-and-training-opportunities)
- [Urgent Bulletin: Vaya Guidance on Prior Authorization Requirements and Other COVID-19 Updates](https://providers.vayahealth.com/?bulletins=urgent-bulletin-vaya-guidance-on-prior-authorization-requirements-and-other-covid-19-updates)
- [Urgent Bulletin: COVID-19 Service Code Updates and Other News](https://providers.vayahealth.com/?bulletins=urgent-bulletin-covid-19-service-code-updates-and-other-news)
- [Urgent Bulletin: Last Call for March COVID-19 Hardship Payment Requests and Other News](https://providers.vayahealth.com/?bulletins=urgent-bulletin-last-call-for-march-covid-19-hardship-payment-requests-and-other-news)
- [Urgent Bulletin: Webcast today – Federal COVID-19 Uninsured Program Portal](https://providers.vayahealth.com/?bulletins=urgent-bulletin-webcast-today-federal-covid-19-uninsured-program-portal)
- [Urgent Bulletin: Today’s Provider Webinar Recording and Other COVID-19 Updates](https://providers.vayahealth.com/?bulletins=urgent-bulletin-todays-provider-webinar-recording-and-other-covid-19-updates)
- [Urgent Bulletin: Vaya Cell Phone Program to Connect Qualified Members to Telehealth Services](https://providers.vayahealth.com/?bulletins=urgent-bulletin-vaya-cell-phone-program-to-connect-qualified-members-to-telehealth-services)
- [Urgent Bulletin: AlphaMCS Build Wednesday and COVID-19 Updates](https://providers.vayahealth.com/?bulletins=urgent-bulletin-alphamcs-build-wednesday-and-covid-19-updates)
- [Urgent Bulletin: “Let’s Talk About COVID-19” WRES-LP Conversation at 3 p.m. Today](https://providers.vayahealth.com/?bulletins=urgent-bulletin-lets-talk-about-covid-19-wres-lp-conversation-at-3-p-m-today)
- [Urgent Bulletin: Buncombe County COVID-19 Testing, Learning Collaborative Opportunity and Other Resources](https://providers.vayahealth.com/?bulletins=urgent-bulletin-buncombe-county-covid-19-testing-learning-collaborative-opportunity-and-other-resources)
- [Urgent Bulletin: Share Your #FacesOfTheFrontlines Story and Friday Q&A Webinar Reminder](https://providers.vayahealth.com/?bulletins=urgent-bulletin-share-your-facesofthefrontlines-story-and-friday-qa-webinar-reminder)
- [Urgent Bulletin: Buncombe County COVID-19 Testing, Learning Collaborative Opportunity and Other Resources](https://providers.vayahealth.com/?bulletins=urgent-bulletin-buncombe-county-covid-19-testing-learning-collaborative-opportunity-and-other-resources-2)
- [Urgent Bulletin: Vaya Provider Webinar Friday, Trainings and COVID-19 Updates](https://providers.vayahealth.com/?bulletins=urgent-bulletin-vaya-provider-webinar-friday-trainings-and-covid-19-updates)
- [Urgent Bulletin: COVID-19 Updates and Provider Resources](https://providers.vayahealth.com/?bulletins=urgent-bulletin-covid-19-updates-and-provider-resources)
- [Urgent Bulletin: Updated Retainer Payment Rate/Request Form and COVID-19 Resources](https://providers.vayahealth.com/?bulletins=urgent-bulletin-updated-retainer-payment-rate-request-form-and-covid-19-resources)
- [Urgent Bulletin: Targeted Rate Enhancement Extension for Residential Providers and COVID-19 Updates](https://providers.vayahealth.com/?bulletins=urgent-bulletin-targeted-rate-enhancement-extension-for-residential-providers-and-covid-19-updates)
- [Urgent Bulletin: Friday Q&A Webinar for Providers and COVID-19 Updates](https://providers.vayahealth.com/?bulletins=urgent-bulletin-friday-qa-webinar-for-providers-and-covid-19-updates)
- [Urgent Bulletin: Friday Q&A Webinar, COVID-19 News and Other Updates](https://providers.vayahealth.com/?bulletins=urgent-bulletin-friday-qa-webinar-covid-19-news-and-other-updates)
- [Urgent Bulletin: DMH Virtual Town Hall Wednesday on Suicide Prevention and COVID-19 Updates](https://providers.vayahealth.com/?bulletins=urgent-bulletin-dmh-virtual-town-hall-wednesday-on-suicide-prevention-and-covid-19-updates)
- [Urgent Bulletin: New Vaya Q&A Webinar Schedule and COVID-19 Updates](https://providers.vayahealth.com/?bulletins=urgent-bulletin-new-vaya-qa-webinar-schedule-and-covid-19-updates)
- [Urgent Bulletin: Q&A Webinar for Vaya Health Providers and Racial Equity Webinar](https://providers.vayahealth.com/?bulletins=urgent-bulletin-qa-webinar-for-vaya-health-providers-and-racial-equity-webinar)
- [Urgent Bulletin: Targeted Rate Enhancement for Residential Providers Extended and COVID-19 Updates](https://providers.vayahealth.com/?bulletins=urgent-bulletin-targeted-rate-enhancement-for-residential-providers-extended-and-covid-19-updates)
- [Urgent Bulletin: Last call for May COVID-19 Hardship Payment Requests](https://providers.vayahealth.com/?bulletins=urgent-bulletin-last-call-for-may-covid-19-hardship-payment-requests)
- [Urgent Bulletin: Vaya Provider Monitoring to Resume July 1 and COVID-19 Updates](https://providers.vayahealth.com/?bulletins=urgent-bulletin-vaya-provider-monitoring-to-resume-july-1-and-covid-19-updates)
- [Urgent Bulletin: Friday Q&A Webinar for Vaya Health Network Providers](https://providers.vayahealth.com/?bulletins=urgent-bulletin-friday-qa-webinar-for-vaya-health-network-providers)
- [Urgent Bulletin: Upcoming Events and COVID-19 Updates](https://providers.vayahealth.com/?bulletins=urgent-bulletin-upcoming-events-and-covid-19-updates)
- [Urgent Bulletin: COVID-19 Resources and Provider Training Opportunities](https://providers.vayahealth.com/?bulletins=urgent-bulletin-covid-19-resources-and-provider-training-opportunities)
- [Urgent Bulletin: Provider Relief Fund Deadline TODAY and COVID-19 Updates](https://providers.vayahealth.com/?bulletins=urgent-bulletin-provider-relief-fund-deadline-today-and-covid-19-updates)
- [Urgent Bulletin: Medicaid Provider Relief Fund Focus Group TODAY and Friday Q&A Webinar](https://providers.vayahealth.com/?bulletins=urgent-bulletin-medicaid-provider-relief-fund-focus-group-today-and-friday-qa-webinar)
- [Urgent Bulletin: Friday Q&A Webinar for Vaya Health Network Providers and COVID-19 Updates](https://providers.vayahealth.com/?bulletins=urgent-bulletin-friday-qa-webinar-for-vaya-health-network-providers-and-covid-19-updates)
- [Issue 1](https://providers.vayahealth.com/?bulletins=issue-1)
- [Issue 2](https://providers.vayahealth.com/?bulletins=issue-2)
- [Issue 3](https://providers.vayahealth.com/?bulletins=issue-3)
- [Issue 4](https://providers.vayahealth.com/?bulletins=issue-4-3)
- [Issue 5](https://providers.vayahealth.com/?bulletins=issue-5-2)
- [Issue 6](https://providers.vayahealth.com/?bulletins=issue-6-2)
- [Issue 7](https://providers.vayahealth.com/?bulletins=issue-7-2)
- [Issue 8](https://providers.vayahealth.com/?bulletins=issue-8-2)
- [Issue 9](https://providers.vayahealth.com/?bulletins=issue-9-2)
- [Issue 10](https://providers.vayahealth.com/?bulletins=issue-10-2)
- [Issue 11](https://providers.vayahealth.com/?bulletins=issue-11)
- [Issue 12](https://providers.vayahealth.com/?bulletins=issue-12-2)
- [Issue 13](https://providers.vayahealth.com/?bulletins=issue-13)
- [Issue 14](https://providers.vayahealth.com/?bulletins=issue-14)
- [Issue 15](https://providers.vayahealth.com/?bulletins=issue-15)
- [Issue 16](https://providers.vayahealth.com/?bulletins=issue-16)
- [Issue 17](https://providers.vayahealth.com/?bulletins=issue-17)
- [Issue 18](https://providers.vayahealth.com/?bulletins=issue-18)
- [Issue 19](https://providers.vayahealth.com/?bulletins=issue-19)
- [Issue 21](https://providers.vayahealth.com/?bulletins=issue-21)
- [Issue 22](https://providers.vayahealth.com/?bulletins=issue-22)
- [Issue 23](https://providers.vayahealth.com/?bulletins=issue-23)
- [Issue 24](https://providers.vayahealth.com/?bulletins=issue-24)
- [Issue 25](https://providers.vayahealth.com/?bulletins=issue-25)
- [Issue 26](https://providers.vayahealth.com/?bulletins=issue-26)
- [Issue 27](https://providers.vayahealth.com/?bulletins=issue-27)
- [Issue 28](https://providers.vayahealth.com/?bulletins=issue-28)
- [Issue 29](https://providers.vayahealth.com/?bulletins=issue-29)
- [Issue 30](https://providers.vayahealth.com/?bulletins=issue-30)
- [Issue 31](https://providers.vayahealth.com/?bulletins=issue-31)
- [Issue 32](https://providers.vayahealth.com/?bulletins=issue-32)
- [Issue 33](https://providers.vayahealth.com/?bulletins=issue-33)
- [Issue 34](https://providers.vayahealth.com/?bulletins=issue-34)
- [Issue 35](https://providers.vayahealth.com/?bulletins=issue-35)
- [Issue 36](https://providers.vayahealth.com/?bulletins=issue-36)
- [Issue 37](https://providers.vayahealth.com/?bulletins=issue-37)
- [Issue 38](https://providers.vayahealth.com/?bulletins=issue-38)
- [Issue 39](https://providers.vayahealth.com/?bulletins=issue-39)
- [Issue 40](https://providers.vayahealth.com/?bulletins=issue-40)
- [Issue 41](https://providers.vayahealth.com/?bulletins=issue-41)
- [Issue 42](https://providers.vayahealth.com/?bulletins=issue-42)
- [Issue 43](https://providers.vayahealth.com/?bulletins=issue-43)
- [Issue 44](https://providers.vayahealth.com/?bulletins=issue-44)
- [Issue 45](https://providers.vayahealth.com/?bulletins=issue-45)
- [Issue 46](https://providers.vayahealth.com/?bulletins=issue-46)
- [Issue 47](https://providers.vayahealth.com/?bulletins=issue-47)
- [Issue 48](https://providers.vayahealth.com/?bulletins=issue-48)
- [Issue 49](https://providers.vayahealth.com/?bulletins=issue-49)
- [Issue 50](https://providers.vayahealth.com/?bulletins=issue-50)
- [Issue 51](https://providers.vayahealth.com/?bulletins=issue-51)
- [Issue 52](https://providers.vayahealth.com/?bulletins=issue-52)
- [Issue 53](https://providers.vayahealth.com/?bulletins=issue-53)
- [Issue 54](https://providers.vayahealth.com/?bulletins=issue-54)
- [Issue 55](https://providers.vayahealth.com/?bulletins=issue-55)
- [Issue 56](https://providers.vayahealth.com/?bulletins=issue-56)
- [Issue 57](https://providers.vayahealth.com/?bulletins=issue-57)
- [Issue 58](https://providers.vayahealth.com/?bulletins=issue-58)
- [Issue 59](https://providers.vayahealth.com/?bulletins=issue-59)
- [Issue 60](https://providers.vayahealth.com/?bulletins=issue-60)
- [Issue 61](https://providers.vayahealth.com/?bulletins=issue-61)
- [Issue 62](https://providers.vayahealth.com/?bulletins=issue-62)
- [Issue 63](https://providers.vayahealth.com/?bulletins=issue-63)
- [Issue 64](https://providers.vayahealth.com/?bulletins=issue-64)
- [Issue 65](https://providers.vayahealth.com/?bulletins=issue-65)
- [Issue 66](https://providers.vayahealth.com/?bulletins=issue-66)
- [Issue 67](https://providers.vayahealth.com/?bulletins=issue-67)
- [Issue 68](https://providers.vayahealth.com/?bulletins=issue-68)
- [Issue 69](https://providers.vayahealth.com/?bulletins=issue-69-2)
- [NOW OPEN: 2021 Community Needs Assessment Survey](https://providers.vayahealth.com/?bulletins=now-open-2021-community-needs-assessment-survey)
- [Issue 70](https://providers.vayahealth.com/?bulletins=issue-70)
- [Issue 71](https://providers.vayahealth.com/?bulletins=issue-71)
- [Issue 72](https://providers.vayahealth.com/?bulletins=issue-72)
- [Issue 73](https://providers.vayahealth.com/?bulletins=issue-73)
- [Issue 74](https://providers.vayahealth.com/?bulletins=issue-74)
- [Issue 75](https://providers.vayahealth.com/?bulletins=issue-75)
- [Issue 76](https://providers.vayahealth.com/?bulletins=issue-76)
- [Issue 77](https://providers.vayahealth.com/?bulletins=issue-77)
- [Issue 78](https://providers.vayahealth.com/?bulletins=issue-78)
- [Issue 79](https://providers.vayahealth.com/?bulletins=issue-79)
- [Issue 80](https://providers.vayahealth.com/?bulletins=issue-80)
- [Vaya Health and Cardinal Innovations Announce Consolidation](https://providers.vayahealth.com/?bulletins=vaya-health-and-cardinal-innovations-announce-consolidation)
- [Issue 82](https://providers.vayahealth.com/?bulletins=issue-82)
- [Issue 83](https://providers.vayahealth.com/?bulletins=issue-83)
- [Issue 84](https://providers.vayahealth.com/?bulletins=issue-84)
- [Issue 85](https://providers.vayahealth.com/?bulletins=issue-85)
- [Issue 87](https://providers.vayahealth.com/?bulletins=issue-87)
- [Issue 86](https://providers.vayahealth.com/?bulletins=issue-86)
- [Issue 34](https://providers.vayahealth.com/?bulletins=issue-34-2) - IN THIS ISSUE: Provider Touchpoint | Reminder: Vaya Health Provider Advisory Council (PAC) Systemic Barriers Survey | Delay in Division of Health Service Regulation Licensure Renewal Updates | Residential Provider Roundtable | Stakeholder Engagement: Behavioral Health Clinical Coverage Policy Update | Alternatives for Families: A Cognitive Behavioral Therapy
- [Issue 35](https://providers.vayahealth.com/?bulletins=issue-35-2) - IN THIS ISSUE: Provider Touchpoint | Updated: Tailored Plan Provider Training Requirements Memo | Reminder: Provider Network Contract Manager/Claims Specialist Assignments | First Episode Psychosis Clinic | 2023 Bicycle Helmet Initiative Call for Applications | Adolescent Substance Use Disorder Stakeholder Engagement – Treatment Providers | Initial Local Certified Forensic Evaluator Training
- [Issue 36](https://providers.vayahealth.com/?bulletins=issue-36-2) - IN THIS ISSUE: Provider Touchpoint | Extension of Appendix K Flexibilities – Action Required | Non-UCR Invoice Submission Process | Update: National Core Indicators® Survey | Congress Eliminates the DATA-Waiver Program and Requirement for DATA-Waiver “X” Registration Numbers on Prescriptions for Buprenorphine for Opioid Use Disorder | Public Comment Period: Clinical Coverage Policies 8A-7 and
- [Issue 37](https://providers.vayahealth.com/?bulletins=issue-37-2) - IN THIS ISSUE: Provider Touchpoint | New Update to Tailored Plan Provider Training Requirements | FAQ: Utilization Management Prior Authorization Pass-Through for Child Residential/TFC Providers | Vaya Continues Open Enrollment for Statewide Child Treatment Provider Network | Clarification on the Use of Research-Based Behavioral Health Treatment Codes | NCDHHS Community Partners Webinar featuring updates from
- [Issue 38](https://providers.vayahealth.com/?bulletins=issue-38-2) - IN THIS ISSUE: Provider Touchpoint | Reminder for Providers of Specialized Consultation Services | NCDHHS SACOT and SAIOP Stakeholder Webinars | Medicaid Quality Forum Webinars | Virtual Town Hall: NC HealthConnex
- [Issue 39](https://providers.vayahealth.com/?bulletins=issue-39-2) - IN THIS ISSUE: Provider Touchpoint | Tailored Plan Required “Overview of Medicaid Managed Care” Provider Training | Reminder: Vaya Provider Portal – Systems Access Administrator Designation | Vaya Tailored Plan Third-Party Vendors | Reminder: Utilization Management Community Support Team Services (CST) Comprehensive Clinical Assessment (CCA) Addendum Requirement | UPDATE: State-Funded Residential Supports (I/DD) Service and
- [Issue 40](https://providers.vayahealth.com/?bulletins=issue-40-2) - IN THIS ISSUE: Provider Touchpoint | Upcoming Changes to 837 Claims File Submission | Vaya Tailored Plan Third-Party Vendors | Survey Request: Waitlist for Youth Outpatient Services | Upcoming Provider Portal Trainings | Treat Them Like Gold Learning Collaborative | Permanent Supportive Housing Webinars | Medicaid Managed Care – Meet the Health Plans and More!
- [Issue 41](https://providers.vayahealth.com/?bulletins=issue-41-2) - IN THIS ISSUE: Provider Touchpoint | Tailored Plan Required “Overview of Medicaid Managed Care” Provider Training | Reminder: Tobacco-Free Campuses | NCTracks Reverification | 1915(i) Assessment Announcement | Feedback Requested: SAIOP and SACOT Revised Drafts | Additional Tobacco Cessation Resources | NCDHHS Additional Person-Centered Planning Training Opportunity | Learning Collaborative in Cognitive Processing Therapy for
- [Issue 42](https://providers.vayahealth.com/?bulletins=issue-42-2) - IN THIS ISSUE: Provider Touchpoint | Update: Primary Care Physician Selection | Survey Extended: Waitlist for Youth Outpatient Services | Change to Ongoing Requests for Employer Supplies | Treat Them Like Gold Learning Collaborative | 1915(i) Home and Community-Based Services State Plan Option: Requirements for Needs-Based Criteria and State Option to Target Benefit | Upcoming
- [Special Communication](https://providers.vayahealth.com/?bulletins=special-communication) - IRIS Down for Update on March 5
- [Issue 43](https://providers.vayahealth.com/?bulletins=issue-43-2) - IN THIS ISSUE: Provider Touchpoint | NCDHHS Delays Mobile Crisis Management Clinical Coverage Policy and State Plan Update | Vaya Clinical Coverage Policy for Imaging Services | Notification to DME Vendors | Action Needed: 837 Claims File Submissions | State Opioid Response III (SOR3) Grant | Upcoming Provider Portal Trainings | Person-Centered Plan Training |
- [Issue 44](https://providers.vayahealth.com/?bulletins=issue-44-2) - IN THIS ISSUE: NC Medicaid Direct and Vaya Health Provider Portal Launch: Prior Authorization Flexibility
- [Issue 45](https://providers.vayahealth.com/?bulletins=issue-45-2) - IN THIS ISSUE: Provider Touchpoint | NEW: Resources Page in Learning Lab | Action Needed: 837 Claims File Submissions | Transition to NC Medicaid Direct PIHP Claims Submission Guidance | NC Health Choice Move to Medicaid | Pathways to Permanency Resources | Survey Deadline Approaching: Waitlist for Youth Outpatient Services | Housing Supports for Older
- [Issue 46](https://providers.vayahealth.com/?bulletins=issue-46-2) - IN THIS ISSUE: Provider Touchpoint | Upcoming Changes to Service Codes and Modifiers | AlphaMCS Sunset Date and Upcoming Provider Portal Trainings | Reminder: 1915(i) Waiver Member Assessments | Attention Therapeutic Foster Care Providers: Revenue Code Change | R.J. Blackley ADATC Closure | Provider Opportunity: Clinically Managed Residential Services | Update to State Funded Transition
- [Issue 47](https://providers.vayahealth.com/?bulletins=issue-47-2) - IN THIS ISSUE: Provider Touchpoint | AlphaMCS Sunset and Move to Vaya Provider Portal | NEW: NC Medicaid Direct PIHP and Vaya Provider Portal Go-Live Providers Resource Guide | Open Office Hours for Providers | Provider Portal Updates: Passthrough Notifications During Changeover, Provider Portal Systems Access Administrator and Technical Support, and Provider Portal Trainings |
- [Special Issue](https://providers.vayahealth.com/?bulletins=special-issue) - IN THIS ISSUE: AlphaMCS Sunset and Move to Vaya Provider Portal | Improving Provider Portal Performance | NC Medicaid Direct PIHP and Vaya Provider Portal Go-Live Providers Resource Guide | Reminder: 837 Claims File Submission Changes | Coming Soon: Claims Extract Function in the Vaya Provider Portal | Provider Portal Announcement Page | Provider Portal
- [Issue 48](https://providers.vayahealth.com/?bulletins=issue-48-2) - IN THIS ISSUE: Provider Touchpoint | Open Office Hours for Providers | NC Medicaid to Resume Annual Recertification | Updated NC Innovations Waiver Availability | Kinship/Relative Care Resources | Provider Portal Trainings | Crisis Prevention Trainings
- [Issue 49](https://providers.vayahealth.com/?bulletins=issue-49-2) - IN THIS ISSUE: Provider Touchpoint | Open Office Hours for Providers: NEW LINKS | Claims Extract Function and Copying in the Vaya Provider Portal | Provider Portal Trainings
- [Issue 50](https://providers.vayahealth.com/?bulletins=issue-50-2) - IN THIS ISSUE: Provider Touchpoint | Open Office Hours for Providers | Electronic Fund Transfer Email Notifications | Annual NCTracks Provider Survey 2023
- [Issue 51](https://providers.vayahealth.com/?bulletins=issue-51-2) - IN THIS ISSUE: Provider Touchpoint | Open Office Hours for Providers | Provider Portal Updates | Updated Authorization Guidelines Posted | Medicaid Child Residential Claims: Revenue Code Change
- [Issue 52](https://providers.vayahealth.com/?bulletins=issue-52-2) - IN THIS ISSUE: Extension of Prior Authorization Flexibilities for Medicaid and State-funded Services
- [Issue 53](https://providers.vayahealth.com/?bulletins=issue-53-2) - IN THIS ISSUE: Provider Touchpoint | Open Office Hours for Providers | Provider Portal Updates | Rowan-Salisbury Schools RFP for Day Treatment Provider | 2022 NCI Staff Stability Survey | Provider Portal Trainings | Person-Centered Thinking Training | Military Culture Training
- [Issue 54](https://providers.vayahealth.com/?bulletins=issue-54-2) - IN THIS ISSUE: Provider Touchpoint | Open Office Hours for Providers | Reminder: Vaya Health PAC Systemic Barriers Survey | Upcoming Expiration of Appendix K Flexibilities | Telehealth Service Codes with CR or GTCR Modifiers Lapsing | Provider Portal Trainings | Permanent Supportive Housing (PSH) Training | Person-Centered Thinking Training | Save the Dates: Upcoming
- [Issue 55](https://providers.vayahealth.com/?bulletins=issue-55-2) - IN THIS ISSUE: Provider Touchpoint | Avoiding Provider Portal Login Issues | Claims Extract Report Update | Request for Applications for Statewide Peer Warmline | Open Office Hours for Providers | Provider Portal Trainings | Residential Provider Roundtable | Reminder: Requesting NC-SNAP Virtual Training
- [Issue 56](https://providers.vayahealth.com/?bulletins=issue-56-2) - IN THIS ISSUE: Vaya Health Holiday Closing | Provider Touchpoint | Prior Authorization Flexibilities to End May 31/Provider Portal Prior Authorization Process | New NCDHHS Guidance on Person-Centered Planning | REMINDER: Bookmarking the Provider Portal | Service Line Limit on CMS-1500 Claims | Saving Unsubmitted Claims | REMINDER: Replacing Your Organization’s Designated Systems Access Administrator
- [Issue 57](https://providers.vayahealth.com/?bulletins=issue-57-2) - IN THIS ISSUE: Provider Touchpoint | REMINDER: End of Prior Authorization Flexibilities | Corrected Claims: Guidance When Submitting the UB-04 Form | Upcoming Change: HHAeXchange Support Requests | Open Office Hours for Providers | Save the Dates: Upcoming 1915(i) Trainings for Providers | Best Practices for Supporting and Affirming LGBTQI+ Youth: Updates from SAMHSA and
- [Issue 58](https://providers.vayahealth.com/?bulletins=issue-58-2) - IN THIS ISSUE: Special Provider Open Office Hours – Submitting Authorizations
- [Issue 59](https://providers.vayahealth.com/?bulletins=issue-59-2) - IN THIS ISSUE: Provider Touchpoint | Request for Proposals: “WNC After 3pm” Initiative | Open Office Hours for Providers | Upcoming NC Innovations Waiver Processes Trainings for TCM Providers | Registering Someone Other Than Yourself for a Vaya Training
- [Issue 60](https://providers.vayahealth.com/?bulletins=issue-60-2) - IN THIS ISSUE: Vaya Health Holiday Closing | Provider Touchpoint | Loan Repayment Opportunity for Eligible Mental Health Professionals | Reminder: 1915(i) Waiver Member Assessments | Late Incident Response Improvement System (IRIS) Submissions | Open Office Hours for Providers: Authorization Submission Questions | 1915(i) Trainings for Providers | NC Medicaid Managed Care Updates Webinar
- [Issue 61](https://providers.vayahealth.com/?bulletins=issue-61-2) - IN THIS ISSUE: Provider Touchpoint | Scheduled Downtime: Vaya Provider Portal Authorization Module
- [Issue 62](https://providers.vayahealth.com/?bulletins=issue-62-2) - IN THIS ISSUE: Vaya Health Holiday Closing | Provider Touchpoint | Provider Portal Updates | 1915(i) Waiver: CMS Approval and Implementation | Local Certified Forensic Evaluator Training | Child and Family Teams Training: A Cross System Training from the Family’s Perspective (CFT 1 revised) | Open Office Hours for Providers – Authorizations
- [Issue 1](https://providers.vayahealth.com/?bulletins=issue-4) - IN THIS ISSUE: Provider Touchpoint | Monitoring Documents Upload Feature Implementation Rescheduled | NC Medicaid Opioid Treatment Programs Retroactive Bundled Rate | Registry of Unmet Needs (RUN) Training | Person-Centered Thinking Training
- [Issue 6](https://providers.vayahealth.com/?bulletins=issue-6) - IN THIS ISSUE: Provider Touchpoint | Provider Portal: 24-Hour Waiting Period for New Recipient Authorization Requests | Updated IFDS Employer Handbook Published | Temporary Prior Authorization Pass-through Process for 1915(i) Waiver Services | 1915(i) Waiver Training Series Available through Vaya’s Learn Portal | NC-SNAP Training Process Update | Permanent Supportive Housing 2023 Training Series
- [Issue 7](https://providers.vayahealth.com/?bulletins=issue-7) - IN THIS ISSUE: Provider Touchpoint | Xylazine Information for Health Care Workers | Urgent Network Need: Providers of I/DD Psychological Evaluations, LOC Determinations | Delay in Person-Centered Planning Training, Compliance Requirement | Vaya to Sponsor CWCN DDS Certification for Up to Five Provider Staff
- [Issue 8](https://providers.vayahealth.com/?bulletins=issue-8) - IN THIS ISSUE: Provider Touchpoint | Provider Portal: Resubmitting Closed Authorizations | New Process and Form for Innovations Waiver Emergency Slot Requests | Change in Authorizations and Claims for Community Living and Supports Services
- [Issue 9](https://providers.vayahealth.com/?bulletins=issue-9) - IN THIS ISSUE: Provider Touchpoint | QM Monitoring Document Upload Tool Update | Provider Resource: The National Rural Recruitment and Retention Network | Outpatient Opioid Treatment Billing Update | Child and Family Team (CFT) Training: A Cross System Training from the Family’s Perspective (CFT 1 Revised)
- [Issue 10](https://providers.vayahealth.com/?bulletins=issue-10) - IN THIS ISSUE: Recording of Today’s Provider Touchpoint Webinar Available
- [Issue 12](https://providers.vayahealth.com/?bulletins=issue-12) - IN THIS ISSUE: Provider Touchpoint | Reminders: Provider Portal Systems Access Administrators and User Profiles | 1915(i) Services Clinical Coverage Policies Expected Soon | NC-TOPPS: Updated Guidelines and Consumer Record Number Guidance | Vaya Provider Advisory Council Monthly Meeting | Planning and Implementing Tobacco-free Policies: Statewide Coalition | HEAL Conference for Eating Disorders
- [Issue 14](https://providers.vayahealth.com/?bulletins=issue-14-3) - IN THIS ISSUE: Provider Touchpoint | NC Medicaid Expansion to Launch Dec. 1, 2023 | Reminder: CrushFTP Claims Submission Downtime | Publication of Comprehensive Clinical Assessment Template Discontinued | NCDHHS Launches Inclusion Works to Promote Competitive Integrated Employment | Family Navigator and Case Support ILOS to Sunset Nov. 30, 2023 | Memo: Sunset Dates for

## CTA Banners

- [Bulletins](https://providers.vayahealth.com/?cta-banners=bulletins) - Bulletins- Get the latest provider updates from our communication bulletins archive.
- [Electronic Funds Transfer](https://providers.vayahealth.com/?cta-banners=electronic-funds-transfer) - Electronic Funds Transfer (EFT) Authorization Agreement for Automatic Deposit
- [Claims](https://providers.vayahealth.com/?cta-banners=claims) - Vaya only accepts claims from out-of-network providers if the provider delivered emergency or post- stabilization care services to a Vaya member in accordance with federal law or if the provider has an out-of-network agreement for other services with Vaya
- [Provider Portal](https://providers.vayahealth.com/?cta-banners=provider-portal) - The Vaya Health Provider Portal provides secure access to information and tools for our network of providers. (Note: AlphaMCS is no longer being used.)
- [Rates](https://providers.vayahealth.com/?cta-banners=rates) - Rates and Checkwrite Schedules: Rate changes will be announced at least 30 days in advance unless they result from a change imposed by the General Assembly, NC Medicaid or the N.C. Division of Mental Health, Developmental Disabilities and Substance Abuse Services (DMH/DD/SAS).
- [Forms](https://providers.vayahealth.com/?cta-banners=forms) - Looking for a form or document? You can view a list of forms and documents by clicking below or use the search in the upper right of this site.
- [Provider Manual](https://providers.vayahealth.com/?cta-banners=provider-manual) - Our Provider Operations Manual gives detailed information and technical assistance to Vaya Health network providers. The manual covers all requirements for network participation.To request a written copy, call our Provider Support Line at 1-866-990-9712.
- [Provider Touchpoint](https://providers.vayahealth.com/?cta-banners=provider-touchpoint) - View our archive of some of the most recent Q&A webinars for Vaya Health Network Providers.
- [Provider Appeals](https://providers.vayahealth.com/?cta-banners=provider-appeals) - Provider Appeals. Vaya handles provider appeals of adverse determinations promptly, consistently, fairly, and in compliance with state and federal law, NCDHHS requirements, and accrediting body guidelines.
- [Prior Authorization](https://providers.vayahealth.com/?cta-banners=prior-authorization) - Providers are responsible for requestion service authorization, supplying required documentation, and demonstrating medical necessity. To request prior authorization, submit a service authorization request (SAR) through our Provider Portal.
- [SAA](https://providers.vayahealth.com/?cta-banners=saa) - Job Aid: Provider Portal Systems Access Administrator – This job aid is designed to help systems access administrators (SAAs) add, disable, and review provider employee users.
- [Relative as Support](https://providers.vayahealth.com/?cta-banners=relative-as-support) - Are you looking for the Relative as Direct Support Employee (RaDSE) form? Below you will be directed to the DocuSign form to begin the signing process.

## Misspelled Terms

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