Zixmail

Any email communications containing protected health information (PHI) or sensitive information (SI) must be sent to us securely. Vaya Health uses Zixmail to send and receive secure email. 

Get started by visiting the Vaya Health Secure Message Center to register and activate your account.

If Vaya Health sends you a secure message, you will receive a notification email with a link to the Vaya Health Secure Message Center.

  1. Follow the link or go to:
    https://web1.zixmail.net/s/e?b=smokymountaincenter
  2. Log in to your Vaya Health Zixmail account
  3. Retrieve your secured message(s)

Go to the Vaya Health Secure Message Center

  1. Click the Compose tab
  2. Compose your message
  3. Click send
  4. Log out of your Vaya Health Zixmail account 

Need Help?

Finding care can be confusing sometimes. At Vaya Health, we make it easier. The process starts with a phone call to our Access to Care Line at
1-800-849-6127.