Provider Trainings

These trainings are not all available yet but will launch soon. 

Vaya Health wants to make it easy for providers to do business with us and to continue their professional development. Below you will find a variety of trainings as well as information on training requirements, certifications, and prevention and population health programs. 

For questions about provider trainings, email or call 1-866-990-9712

Provider Training Topics

Prevention and Population Health Program Education

  • Tobacco Cessation
  • Asthma 
  • Diabetes 
  • Obesity 
  • Hypertension 
  • Infant mortality 
  • Hepatitis C 
  • Low birth weight 
  • Early childhood health and development 
  • Women’s health 
  • Additional prevention and population health management programs to encourage improved health and wellness among members 

Click here for the Prevention and Population Health Program Provider Training.

NC Medicaid Managed Care requirements and policies

  • NCDHHS’ Managed Care Provider Billing Guide 
  • Behavioral Health I/DD Tailored Plan-specific administrative and clinical practices, procedures, policies, programs, requirements 
  • Provider complaints and appeals under the Tailored Plan
  • Tailored Care Management

Click here for the Medicaid Managed Care Provider Training. 

Fraud, Waste and Abuse

  • How to report suspected fraud, waste, and abuse
  • Vaya’s process for identifying and collecting overpayments
  • False Claims Act Education pursuant to the Deficit Reduction Act including whistleblower and non-retaliation requirements

Click here for the Fraud, Waste, and Abuse Training.

Early and Periodic Screening, Diagnostic and Treatment (EPSDT)

  • EPSDT benefits 
  • EPSDT medical necessity review standards and processes 
  • AAP/Bright Futures Periodicity Schedule 
  • Immunizations 
  • Required components of an EPSDT screening service 
  • Providing or arranging for all required lab screenings 
  • Medical transportation services available to members 
  • Outreach activities related to EPSDT provided by the BH I/DD Tailored Plan 
  • Necessary documentation required for reimbursement of EPSDT services

Click here for the EPSDT Provider Training.

Into the Mouths of Babes/Physician Fluoride Varnish Program

NC Medicaid requires training for medical professionals and staff providing IMB services.

Infection Control and Prevention Practices

  • Frequent Handwashing and Proper Use of Personal Protective Equipment 
  • Home Care Settings 
  • Community Care Settings 
  • Transitional Care Settings

Click here for the Infection Control Provider Training.

Provider Rights and Responsibilities

Education Courses

  • Wellness Action Recovery Plan® (WRAP) 
  • Question, Persuade, Refer (QPR) 
  • Mental Health First Aid 
  • Youth Mental Health First Aid