COVID-19 Information

08-27-20: News and Updates from Vaya Health, Issue 12

08-25:20: News and Updates for Vaya Health, Issue 11

08-20-20: News and Updates from Vaya Health, Issue 10

08-19-20: News and Updates from Vaya Health, Issue 9

08-17-20: Urgent Bulletin: Updated Appendix K Reporting Form
Available, Issue 8

08-13-20: News and Updates from Vaya Health, Issue 7

08-11-20: News and Updates from Vaya Health, Issue 6

08-10-20: Urgent Bulletin: Olmstead Plan Listening Sessions
Start Today, Issue 5

08-06-20: News and Updates from Vaya Health, Issue 4

08-04-20: News and Updates From Vaya Health, Issue 3

07-30-20: News and Updates from Vaya Health, Issue 2

07-28-20: News and Updates from Vaya Health, Issue 1

07-23-20: Urgent Bulletin: Friday Q&A Webinar for Vaya Health Network Providers and COVID-19 Updates

07-21-20: Urgent Bulletin: Medicaid Provider Relief Fund Focus Group TODAY and Friday Q&A Webinar

07-20-20: Urgent Bulletin: Provider Relief Fund Deadline TODAY and COVID-19 Updates

07-15-20: Urgent Bulletin: COVID-19 Resources and Provider Training Opportunities

07-09-20: Urgent Bulletin: Upcoming Events and COVID-19 Updates

07-06-20: Urgent Bulletin: Friday Q&A Webinar for Vaya Health Network Providers

06-29-20: Urgent Bulletin: Vaya Provider Monitoring to Resume July 1 and COVID-19 Updates

06-26-20: Urgent Bulletin: Last call for May COVID-19 Hardship Payment Requests

06-25-20: Urgent Bulletin: Targeted Rate Enhancement for Residential Providers Extended and COVID-19 Updates

06-24-20: Urgent Bulletin: Q&A Webinar for Vaya Health Providers and Racial Equity Webinar

06-18-20: Urgent Bulletin: New Vaya Q&A Webinar Schedule and COVID-19 Updates

06-16-20: Urgent Bulletin: DMH Virtual Town Hall Wednesday on Suicide Prevention and COVID-19 Updates

06-10-20: Urgent Bulletin: Friday Q&A Webinar, COVID-19 News and Other Updates

06-01-20: Urgent Bulletin: Friday Q&A Webinar for Providers and COVID-19 Updates

05-27-20: Urgent Bulletin: Targeted Rate Enhancement Extension for Residential Providers and COVID-19 Updates

05-21-20: Urgent Bulletin: Updated Retainer Payment Rate/Request Form and COVID-19 Resources

05-19-20: Urgent Bulletin: COVID-19 Updates and Provider Resources

05-14-20: Urgent Bulletin: Vaya Provider Webinar Friday, Trainings and COVID-19 Updates

05-12-20: Urgent Bulletin: Buncombe County COVID-19 Testing, Learning Collaborative Opportunity and Other Resources

05-07-20: Urgent Bulletin: Buncombe County COVID-19 Testing, Learning Collaborative Opportunity and Other Resources

05-07-20: Urgent Bulletin: Share Your #FacesOfTheFrontlines Story and Friday Q&A Webinar Reminder

05-06-20: Urgent Bulletin: “Let’s Talk About COVID-19” WRES-LP Conversation at 3 p.m. Today

05-05-20: Urgent Bulletin: AlphaMCS Build Wednesday and COVID-19 Updates

05-04-20: Urgent Bulletin: Vaya Cell Phone Program to Connect Qualified Members to Telehealth Services

05-01-20: Urgent Bulletin: Today’s Provider Webinar Recording and Other COVID-19 Updates

04-30-20: Urgent Bulletin: Webcast today – Federal COVID-19 Uninsured Program Portal

04-29-20: Urgent Bulletin: Last Call for March COVID-19 Hardship Payment Requests and Other News

04-28-20: Urgent Bulletin: COVID-19 Service Code Updates and Other News

04-21-20: Urgent Bulletin: Vaya Guidance on Prior Authorization Requirements and Other COVID-19 Updates

04-20-20: Urgent Bulletin: COVID-19 Updates and Training Opportunities

04-16-20: Urgent Bulletin: Friday Q&A Webinar for Vaya Providers, Training Opportunities and Other Updates

04-14-20: Urgent Bulletin: Appendix K Retainer Payment Requests, COVID-19 Billing Guide and Other Updates

04-09-20: Urgent Bulletin: Targeted Rate Enhancement for Medicaid Residential Services During COVID-19 Emergency

04-09-20: Urgent Bulletin: Appendix K Reporting Form for Innovations Providers/EORs and Other Updates

04-08-20: Urgent Bulletin: 3 p.m. Today – Joint N.C. DMHDDSAS/NC Medicaid COVID-19 Update For Providers

04-07-20: Urgent Bulletin: COVID-19 Provider Webinars, Training Opportunities and Other Updates

04-02-20: Urgent Bulletin: Webinars for Innovations, TBI Waivers Flexibilities and Other News

04-02-20: Urgent Bulletin: COVID-19 Friday Webinar, New Guidance and Support Opportunities

03-31-20: Urgent Bulletin: New Vaya Health Telemedicine Policy and Other News

03-30-2020: Urgent Bulletin: Friday COVID-19 Webinar, N.C. DHHS Updates and Other News

03-27-20: Urgent Bulletin: Vaya Accepting COVID-19 Provider Hardship Requests

03-26-2020: Urgent Bulletin: 3 p.m. Today– DHHS Call with Behavioral Health and IDD Providers

03-25-2020: Urgent Bulletin: COVID-19 News and Opioid Treatment Updates

03-24-2020: Urgent Bulletin: Friday Provider Webinar and COVID-19 Updates

03-24-2020: Urgent Bulletin: N.C. DHHS to Hold Provider COVID-19 Webinar Today

03-23-2020: Urgent Bulletin: Friday Webinar for Vaya Providers and COVID-19 Updates

03-20-20: Urgent Bulletin: New Call-In Number for N.C. DHHS COVID-19 Provider Call

03-19-20: Urgent Bulletin: Provider Q&A Webinar Friday and Other COVID-19 News

03-18-2020: Urgent Bulletin: Provider Q&A Webinar Reminder and COVID-19 Updates

03-17-2020: Urgent Bulletin: COVID-19 Provider Q&A Webinar and Other News

03-16-2020: Urgent Bulletin: NC Medicaid COVID-19 Guidance and Policy Modifications

03-14-2020: Urgent Bulletin: Vaya Health Operations Continue During COVID-19 Response

03-11-2020: Urgent Bulletin: Coronavirus Disease 2019 Information and Updates

 

Please note: These updates reflect changes to services, service delivery and/or operations and are subject to change. Refer to websites listed and call offices directly for the most up-to-date information.

Last updated on August 31

WALK-IN CENTERS

Appalachian Community Services
(https://www.acswnc.com/)

All walk-in centers are fully operational and maintaining normal business hours (8 a.m. to 5 p.m.). The Balsam Center (Facility-Based Crisis – Adult Recovery Unit) is temporarily reducing its census from 16 to seven.

Daymark Recovery Services
(https://www.daymarkrecovery.org/)
All walk-in centers are open, and routine visits are being scheduled via their telehealth platform.

Meridian Behavioral Health Services
(https://meridianbhs.org/)

All walk-in centers are open; however, Meridian is limiting face to face contact in offices and providing most office-based services via videoconferencing as of Tuesday, March 24, 2020. Members who have a scheduled appointment on or after March 24 will be contacted by a Meridian staff member with details.

Pathways – Family Preservation Services (FPS)
(http://www.pathways.com/ncfps)
Walk-in centers are open. Staff assist individuals in the walk-in center, but members meet with providers via telephone or Webex. In-office Psychosocial Rehabilitation and Substance Use Intensive Outpatient Therapy services are closed; staff will provide services via telephone or Webex. Face-to-face meetings for Peer Support, Peer Bridger, Individual Placement and Support and Supported Employment are suspended; staff will provide services by telephone or Webex. Walk-in Assessments, Office-Based Outpatient Treatment programs (psychiatry and therapy) and School-Based Outpatient Treatment Programs (therapy, OTP Plus) will be conducted by telephone or Webex. In-person services will continue for Assertive Community Treatment Team, Community Support Team and Intensive In-Home.

RHA Health Services
(https://rhahealthservices.org/mental-health-services/walk-in-open-access-nc/)
Crisis services (mobile crisis management, same day access and walk-in crisis) are available.

The Neil Dobbins Center
(https://rhahealthservices.org/c3356-comprehensive-care-center/crisis-walk-in-services/#ndc) Is taking new admissions.

The Vocational Center in Deep Gap will be temporarily closing to all ICF and non-ICF members.

C3356 Peer Living Room remains open from 9 a.m. to 5 p.m. Monday through Friday, but closes daily from 12 p.m. to 1 p.m. for a deep clean.

Foothills Regional Treatment Center (https://rhahealthservices.org/substance-abuse-opioid-treatment/detox-centers/#foothills)
in Lenoir is temporarily reducing its census from 12 to seven. Admissions will be based on acuity and all individuals admitted to the facility will undergo a COVID-19 screening in addition to regular assessments. Non-essential staff are currently not allowed on the unit.

NETWORK PROVIDERS

A Caring Alternative – Marion, NC
(https://www.caringalternative.com/)
Care Haven respite facility is currently accepting referrals. New admission protocols are in place related to COVID-19.

Ashe Services for Aging – West Jefferson, NC 
(https://asheaging.com/)
The Adult Day Program is closed until at least March 27, 2020.

Autism Services, Inc. – Raleigh, NC
(http://www.asiofnc.com/)

Staff are working from home and social distancing to the extent possible. Individuals served by ASI are not attending day programs until further notice.

Blue Ridge Health – Arden, NC
(https://www.brchs.com/)

Walk-in crisis services remain open, but anyone accessing the building will be subject to screening. Providers will deliver behavioral health services via telehealth methods. General hours of operation for behavioral health are Monday through Friday, 8 a.m. to 5 p.m. School-based therapists are available until 3:30 p.m.

Brandi Nichole Family Enrichment Center – Asheville, NC
(http://www.brandinichole.org/)
All in-person visitation is currently suspended at Interlude Respite Home and within foster homes.

Buncombe County Health and Human Services Syringe Services Program – Asheville, NC
(https://www.buncombecounty.org/governing/depts/hhs/initiatives/safer.aspx)
The Syringe Services Program is suspended indefinitely.

Burke Integrated Health – Morganton, NC (https://www.burkeintegratedhealth.net/)

Burke Integrated Health is the home of A Caring Alternative, Catawba Valley Behavioral Healthcare, The Cognitive Connection, CCNC/AccessCare and High Country Medical. All practices are open and facility staff are conducting COVID-19 screenings for all visitors (A Caring Alternative is closed on Fridays). All practices are continuing to conduct intakes, but encouraging the use of telehealth when possible. A computer is available in the office for assessments via Zoom and clinicians are working from home when possible.

CAP Learning Center – Greensboro, NC

The center is currently closed, but plans to reopen on April 6, 2020. 

Children’s Hope Alliance – Statesville, NC
(https://www.childrenshopealliance.org/)

Two cottages at the Banner Elk campus are currently quarantined and, per staffing requirements, the healthiest staff have been reassigned to those homes. Staff are closely monitoring the children in the homes for any symptoms associated with COVID-19. Referrals for Level 3 homes are currently suspended, and new admissions are not being accepted. 

The Hawthorn Heights location in Bryson City is now closed.

The level 2 and Level 3 programs on the Grandfather Campus are also closed.

Clear Sky Behavioral, LLC – Marion, NC
(https://clearskybehavioral.com/)
No in-person visits are currently allowed. Child and family treatment support services will be conducted remotely.

Crossnore School and Children’s Home – Crossnore-Hendersonville, NC
(https://www.crossnore.org/)

The office is currently closed to all outside visitors and no new referrals are being taken at this time. Current clients can use the on-call phone number for a crisis. School-based therapists are offering telehealth sessions for current clients.

Crossroads Recovery Center – Marion, NC
(https://www.treatment-centers.net/directory/north-carolina/marion/crossroads-recovery-center-inc.html)

This facility remains closed until further notice.

Eliada – Asheville, NC 
(http://www.eliada.org/)
This facility’s campus is closed, and as of Monday, 4/6/2020, their Day Treatment program is also closed. Outpatient Plus has been put in place to continue to serve members electronically via telehealth.

Please note, their residential and child development programs are open and accepting new referrals. All meetings with non-staff members will be rescheduled or moved to Skype, FaceTime, WebEx, etc.

Goodwill Industries of Northwestern North Carolina – Asheville, NC
(https://www.goodwillnwnc.org/)
The Asheville Career Center is closed until April 13, 2020. Day supports are suspended until further notice. 

Grandfather Home for Children

https://www.childrenshopealliance.org/ 

The PRTF Program with Campbell Cottage has permanently closed and no programs will be in operation on this campus. A needs assessment will be conducted to determine which services will be most beneficial to the children and families in Avery and surrounding counties.

Hawthorne House – Burnsville, NC
Residents are under quarantine.

Hinds Feet Farm – Asheville, NC
(http://www.hindsfeetfarm.org/home.asp)
This facility is offering a virtual day program for their participants.

Irene Wortham Center – Asheville, NC
(https://www.ireneworthamcenter.org/)

Adult Day Activity Center is closed through March 29, 2020.  Leadership will assess the necessity of extending the closure based on new information and Buncombe County Health Department guidance. Residential homes remain open only to residential consumers and dedicated staff.

Industrial Opportunities, Inc. – Andrews, NC 
(https://www.industrialopportunities.com/)
Programs are now open for individuals living outside of a group setting as long as they are willing to adhere to a strict re-opening plan.

J. Iverson Riddle Developmental Center – Morganton, NC
(https://www.ncdhhs.gov/divisions/dsohf/j-iverson-riddle-developmental-center)
The facility is not accepting Respite applications at this time.

Julian F. Keith Alcohol and Drug Abuse Treatment Center – Black Mountain, NC
(https://www.ncdhhs.gov/divisions/dsohf/julian-f-keith-alcohol-and-drug-abuse-treatment-center)
The center is open for detox services but is not currently accepting new admissions for rehab.

Life Alliance, LLC – North Wilkesboro, NC
(http://www.lifealliancellc.com/)

Referrals for IDD services are still being accepted.

Life Enrichment Center Adult Day Care – Kings Mountain-Shelby, NC
(https://lifeenrichmentcenter.org/)
The center is closed until further notice.

LIFESPAN Abilities Illuminated – Andrews-Murphy-Hendersonville, Waynesville, NC
(https://www.lifespanservices.org/residential-services/)
Residential facilities are closed to visitors. Day programs at Waynesville and Andrews locations are closed until further notice.

Macon Citizens Habilities, Inc. – Franklin, NC 
(http://maconcitizens.org/)

The MCH Day Program is currently limited to MCH AFL and group home participants.

Monarch – Albermarle, NC
(https://monarchnc.org/day-programs/)
Stanly Industrial Services is temporarily closing their day program.

Mountain Opportunity Center – Marshall, NC
(https://bluewestopportunities.org/day-programs/)
The day program is closed until March 30, 2020.

Mountain Projects – Sylva-Waynesville, NC 
(https://mountainprojects.org/)
All agency sites and facilities are closed to the public. Services will continue by phone and email.

New Hope PRTF
Admissions for the Transformations Program have ceased due to COVID-19 cases, but all other programs are open.

North Carolina Systemic, Therapeutic, Assessment, Resources and Treatment (NC START) – (https://www.ncdhhs.gov/divisions/mental-health-developmental-disabilities-and-substance-abuse/nc-start)

NC START East Respite Center – Wilmington – Closed until further notice.

NC START West Respite Center – Asheville – Closed until May 1, 2020 to clean the facility.

October Road, Inc. – Asheville, NC 
(https://www.octoberroadinc.net/)

Both Asheville and Charlotte locations are currently open and accepting new clients, leveraging telehealth capabilities to deliver service via phone and video conferencing. Staff are limiting the number of people in the lobby to adhere to social distancing guidelines and taking temperatures of visitors.  

Olson Huff Center, Mission Children’s Hospital – Asheville, NC
(https://missionhealth.org/services-treatments/pediatrics/developmental-and-behavioral-medicine/)

The center is accepting admissions and working via telehealth platforms.

Open Hearts Arts Center – Asheville, NC
(http://openheartsartcenter.org/)

The program is closed through March 31. Leadership will reassess as the situation progresses.

Polk Vocational Services – Columbus, NC
(http://www.polkvocational.com/)
On-site day services are currently closed.

Recover Our Youth – Travelers Rest, SC 
(http://www.recoverouryouth.org/)
Hampton and Venice psychiatric residential treatment facilities (PRTFs) have suspended in-person visits.

Resilient Journeys – Hendersonville, NC (http://resilientjourneysnc.com/)
All day support locations are closed until further notice.

RHA NC START Program
(https://rhahealthservices.org/nc-start/)
RHA is transitioning most of its NC START work to virtual via Zoom.

Ruby Pardue Blackburn Adult Day Health Care Center – North Wilkesboro, NC
(https://wilkesadultdaycare.org/)
Attendance is restricted until at least March 27, 2020.

Shortbus Studio – Burnsville, NC 
(http://shortbusart.com/)
The day program is currently closed.

Solace Behavioral Health – Wilkesboro, NC
(https://www.solacebehavioralhealth.com/)

This location is in process of closing and will not be accepting admissions.

Summit Support Services of Ashe, Inc. – Jefferson, NC
(http://www.summitsupportservices.org/index.html)
The Summit Training and Educational Program (STEP) is closed.

Sunrise Community for Recovery and Wellness – Asheville, NC 
(http://sunriseinasheville.org/)
Sunrise will be open Monday through Friday, 9 a.m. to 5 p.m. for syringe exchange only.

Synergy Recovery – North Wilkesboro, NC 
(https://www.synergyrecovery.org/)
The facility is closed and will reopen after renovations are complete.

The Arc of Haywood County – Waynesville, NC 
(https://arcofhaywood.org/)
The Arc is limiting services to individuals who are in the community as well as those who participate in Supported Employment and group home residents who utilize Long Term Community Supports.

The Enola Group – Morganton, NC 
(https://www.enolagroup.org/signature-programs/day)
Services will be suspended for two weeks beginning Monday, March 23, 2020. Leadership will evaluate the suspension on Friday, March 27 to determine if the facility can reopen prior to Monday, April 6, 2020.

The Enrichment Center – Winston-Salem, NC
(https://www.enrichmentarc.org/)
The center’s day program is closed until further notice.

Timber Ridge Treatment Center – Gold Hill, NC 
(http://www.trtc.net/)

The center is continuing operations, however the following events are postponed indefinitely: leaves, home visits, on-campus visitation, scheduled visitation, court visits and admissions. The April Open House and Parent Day is canceled. CFT meetings will be conducted by phone.

Transylvania Vocational Services, Inc. – Brevard, NC (https://www.tvsinc.org/)

On-site services are suspended until further notice. 

Universal MH/DD/SAS – Asheville, NC

The physical office hours for the Asheville, Forest City and Morganton locations will now be open from 9:30 a.m. to 3:30 p.m. The Psycho-Social Rehab (PSR) Day Program is closed until further notice.

Vocational Solutions of Henderson County – East Flat Rock, NC
(https://vocsol.com/)
Until further notice, the facility will not be providing services to clients.

Western Youth Network – Boone-Banner Elk, NC
(https://www.westernyouthnetwork.org/)

Employees are working from home. After school programming has been suspended until further notice.

Whitaker Psychiatric Residential Treatment Facility – Butner, NC
(https://www.ncdhhs.gov/divisions/dsohf/whitaker-psychiatric-residential-treatment-facility-prtf)

The facility is not currently taking admissions.

Youth Villages – Asheville, NC
(https://www.youthvillages.org/about-us/locations/north-carolina/)
Intensive in-home specialists are seeing families face-to-face and through telehealth. Visitation at residential campuses is limited to essential visitors who must undergo screening.

Yellow Mountain Enterprises – Newland, NC (http://www.yellowmountainenterprises.org/)
Day program is closed. Group home residents are sheltering in place.

OTHER ORGANIZATIONS

Medsource, Inc. – Lexington, NC
(https://medsourceinc.org/)
Office operations, home modifications, quotes for home modifications and non-emergency deliveries are temporarily suspended. Phone consultations, emergency deliveries, quotes that do not require home visits and electronic communication will continue.

Our VOICE – Asheville, NC
(https://www.ourvoicenc.org/)

The crisis hotline is operational 24/7 (828-255-7576). Walk-in services at the Family Justice Center are available on a limited basis (individuals may call the crisis hotline for more info). Individual counseling services are available via telehealth (online or phone) or, on a case-by-case basis, in person. Individuals may call the Our VOICE office (828-252-0562) to start the referral process or connect with their counselor. Support groups may be offered online or postponed.

Pardee Hospital – Hendersonville, NC
(https://www.pardeehospital.org/)

The hospital is currently not accepting admissions for elective detox.

Note: Please see the “COVID-19 Vaya Provider Communication Bulletins” tab and the above NCDHHS COVID-19 News feed for the most recent updates.

 

ARCHIVE

“Focus Webinars: Children with Complex Behavioral Health & IDD Needs” – hosted by North Carolina Council on Developmental Disabilities (NCCDD). Help for families and caregivers on coping, building resiliency and gaining access to the resources they need during the COVID-19 pandemic.

May 28^th 7:00 p.m. – 8:00 p.m.
Learn more and register here 

 

Hear from Legal Experts

Hear from Buncombe County Bar, Pisgah Legal Services, Legal Aid of NC, and the North Carolina Bar Foundation at no charge and get answers about issues on housing, bills or debt, unemployment benefits, health insurance, safety from abuse, stimulus checks, and other matters affecting health, well-being and financial security. Thursday, May 21^st from 8:00 a.m. – 2:00 p.m. Learn more here 

 

New: Network Providers Application Form for Participation in the COVID-19 Cell Phone Program

To support Vaya Health members most in need of telephonic and telehealth services during the COVID-19 pandemic, Vaya purchased a limited supply of cell phones that may be requested by our network providers for distribution to eligible members. The primary purpose of this time-limited cell phone program is for providers to deliver MH/SUD/IDD services to our members who are currently unable to access services due to lack of a reliable communication device. To learn more, access the Network Providers Application Form for Participation in the COVID-19 Cell Phone Program.

 

 

N.C. DHHS: COVID-19 EMS Healthcare Resource Request Form

State leadership, including N.C. DHHS and the N.C. Department of Public Safety, has created a process for fulfilling requests from first responders and healthcare organizations for personal protective equipment (PPE). Read the Full Guidelines for Allocation of Personal Protective Equipment and complete the COVID-19 North Carolina EMS Healthcare Resource Request Form.

 

COVID-19 Appendix K Retainer Payment Request Form

The federal Centers for Medicare & Medicaid Services has approved the Appendix K Emergency Preparedness and Response Waiver Request submitted by N.C. DHHS. One of the temporary flexibilities permitted by CMS allows Vaya to provide retainer payments to provider agencies for direct care workers to address emergency-related issues. If you think you meet the Appendix K requirements to request a retainer payment for your direct care worker, please complete the COVID-19 Appendix K Retainer Payment Request Form.

 

Billing and Documentation Guide for COVID-19 Telehealth and Clinical Policy Modifications
Vaya is providing the following guidance for contracted providers to ensure appropriate billing and documentation of services delivered under policy modifications during the COVID-19 State of Emergency. Requirements are effective retroactively for services delivered on or after March 10, 2020.

Read more: Billing and Documentation Guide for COVID-19 Telehealth and Clinical Policy Modifications

 

Hope4healers Needs Licensed Mental Health Professionals to Support Healthcare Workers
The Hope4Healers Helpline, a new N.C. DHHS initiative in partnership with the N.C. Psychological Foundation, is seeking volunteer licensed mental health professionals to provide pro bono mental health support for healthcare workers. Learn more in a letter from DHHS and in the DHHS volunteer guidelines.

The Hope4Healers Helpline provides mental health and resilience supports for healthcare professionals, emergency medical specialists, first responders and other staff who work in healthcare settings, and their families. Assistance is available 24/7 at 919-226-2002.

 

Innovations Provider Appendix K Presentation
A presentation with information shared during the April 9, 2020, Q&A Webinar for Vaya Innovations Providers is now available. View presentation here. 

 

Guidance on the Use of Personal Protective Equipment

Due to ongoing shortages of personal protective equipment (PPE) and a limited supply in North Carolina, the State Emergency Response Team has issued guidance on the use of PPE. This includes alternate use and potential strategies to assist when supplies are running low.

Click here to view.

 

Health Care Professionals Webinar Series – COVID-19, hosted by NCDHHS in partnership with CCNC and AHEC

Every Thursday in April at 5:30 p.m. Learn more and register here

 

Health Care Professionals Webinar – hosted by i2i Center for Integrative Health and innovaTel

April 16, 1:00 – 2:00 p.m. Learn more and register here 

How to effectively incorporate telehealth across behavioral health and healthcare in NC.

 

March 31, 2020

Our new Telemedicine Coverage Policy expands the services that can be delivered via Telemedicine, as well as the providers eligible to deliver services via Telemedicine, beyond the flexibilities specified in Clinical Coverage Policy 1H as revised by DHHS COVID-19 Special Bulletin No. 9. Vaya’s new Telemedicine policy has been approved by N.C. DHHS with the effective date of March 10, 2020. View the Telemedicine Coverage Policy here. 

 

March 27, 2020

Provider Hardship Request Form has been posted. To learn more about the Provider Hardship Request Form read the memo here. To initiate a request, complete and submit Vaya’s online COVID-19 Provider Hardship Form.

If you have questions about the form, please email provider.info@vayahealth.com. 

 

March 24, 2020

Interim Coronavirus Disease 2019 (COVID-19) General Guidance for Behavioral Health and Intellectual and Developmental Disability (BHIDD) Group Homes

 

March 19, 2020 

The Community Foundation of Western North Carolina, Dogwood Health Trust and other partners have established an Emergency and Disaster Response Fund to provide funding for human service organizations to address basic needs exacerbated by the COVID-19 pandemic. The maximum grant amount is $10,000 per applicant. Learn more at https://cfwnc.org/grants/emergency-and-disaster-response-fund. 

 

March 18, 2020 

Vaya Health is aware that providers are experiencing challenges in obtaining required signatures from members for clinical documents. At this time, in recognition of the realities of current pandemic situation and based on guidance from the NC Department of Health and Human Services and the U.S. HHS Office for Civil Rights, Vaya will accept a Qualified Professional/ para-professional or clinician signature in place of the member or legally responsible person’s signature, along with a notation that the member/LRP gave oral consent for the provider representative to sign the document on their behalf.

 

PDF: Click here for NC Medicaid COVID-19 Telephonic Procedure Code Rate List