Contact Us

Provider Support Service Line: 1-866-990-9712 
Monday-Saturday, 7 a.m.-6 p.m., including holidays 
General provider questions and technical assistance 

Email: provider.info@vayahealth.com 
General provider questions and technical assistance 

Pharmacy Service Line: 1-800-540-6083 

Monday-Saturday, 7 a.m.-6 p.m., including holidays 
Pharmacy and prescriber questions 

Business calls: 1-800-893-6246 

Monday-Friday, 8:30 a.m.-5 p.m. 
 


Fax: 828-412-4098 

Mailing address: 200 Ridgefield Court, Suite 218, Asheville, NC 28806 

Need Help?

For information or technical assistance, call Vaya Health’s Provider Support Service Line at
1-866-990-9712
(Monday-Saturday, 7 a.m.- 6 p.m.).

Claims and Reimbursement

Billing, reimbursement, RAs, credit memos, and services codes 

Phone: 1-800-893-6246, ext. 2455 

Email: claims@vayahealth.com 

Utilization Management 

Prior/retrospective authorizations and service definitions 


Phone: 1-800-893-6246, ext. 1513 


Email: UM@vayahealth.com

IT Service Desk 

Provider Portal and IT technical assistance  

Phone: 1-800-893-6246, ext. 1500 

Email: ServiceDesk@vayahealth.com

Eligibility and Enrollment 

Health plan eligibility, enrollment, and client updates 

Phone: 1-800-893-6246, ext. 2355 

Email: EandE@vayahealth.com

Member and Recipient Appeals 

Service authorization appeals and peer-to-peer discussions 


Phone: 1-800-893-6246, ext. 1400 


Email: member.appeals@vayahealth.com 

Complaints and Grievances 

Complaints, concerns, or compliments 

Phone: 1-800-893-6246, ext. 1600 

Email: ResolutionTeam@vayahealth.com 

Compliance Concerns 

Fraud, waste, abuse, and other compliance issues 


Phone: 1-866-916-4255 (24/7) 


Email: LegalandCompliance@vayahealth.com 


Online: EthicsPoint (allows for anonymous reporting) 

Legal Inquiries

Legal documents, subpoenas, public record requests, or other requests related to legal issues 

Email: LegalandCompliance@vayahealth.com 

Fax: 828-252-9584

Member and Recipient Services Line 

General information and member/recipient assistance

Monday-Saturday, 7 a.m.- 6 p.m., including holidays  

Phone: 1-800-962-9003 (TTY 711) 

Email: member.services@vayahealth.com 

Behavioral Health Crisis Line

24/7 crisis assistance for all residents of the Vaya region


Phone: 1-800-849-6127 (TTY 711)

Nurse Line

24/7 advice for Medicaid members with basic health questions 


Phone: 1-800-290-1623